I was so happy when I got my water softener from harvey. When my warranty run out, I didn’t receive anything in the post asking if I wanted to renew my warranty. I called Harvey’s several times and they said something would get back to me, they never did. We payed a lot of money for our water softener and felt like we was dumped as soon as the warranty run out? No one wanted to help? They said they do after care? But we never got it. VERY disappointed. C.W
Review by Ghostbuster Bjorkberg7 months ago
Very helpful and friendly and professional service,🙏🏻🙏🏻
Review by MrFutre7 months ago
For those who are thinking of a water softener I would recommend Harvey's.. just had it installed a few days ago and already makes a huge difference.five stars all round from sales rep to engineer..live the product.fits well underneath the sink.
Review by Jongeok7 months ago
We were just looking for this kind of product & delighted we are using Harvey a great product recommended for every house though a bit more expensive but worth it.
Review by Dissential7 months ago
What a great company, service and product. From the moment we had the sales person coming out to us up to the moment the engineer arrived the service has been brilliant. Steve the sales person was so professional explaining the product (unlike other people trying to push a product on to you) he took the time to show you the demonstration, explaining the business and answering all my questions. He did not push anything onto me for one minute and that I highly respected. From this I was truly able to tell they put customers satisfaction first and that they are a family run business. Once we got our softener, Lee the engineer was equally as friendly, helpful and professional. He did an excellent job and did such a clean and tidy job with the install. Steve was always willing to help out whenever I had any questions prior to the installation. It has only been a few days but can already notice a difference in our water. So happy with making this choice. Yes there may be a few company’s out there that offers a cheaper product. I am delighted we sticked with Harvey’s. They service and product is something in my opinion money cannot buy! Thank you Steve, Lee and the entire Harvey team!
Review by Snazzybaz7 months ago
Unfortunately they only offer a 3 year free warranty which made me a little uncertain, as a competitor offers 10 years. The salesperson did reassure me that this would be fine as Harvey softeners 'never get faults'. However I must have been unlucky as the softener they installed turned out to be faulty! It took three additional plumber visits before they replaced it with a new one. I asked if they could offer to extend the warranty but it will cost at least £750!
Review by Tuffster Verhovec7 months ago
One month in from the Harvey Water Softener installation date, and I am loving the difference it has made. The way things feel has always been very important to me as I am blind. No more residues on the work tops, the sink feels cleaner, no scum around the bath, no lime scale in the kettle!
It feels luxurious when I shower or wash my hair, the products lather up so quickly, and my skin and hair feel so clean afterwards, almost squeaky clean, just like the dishes!
Why did it take us so long to get around to installing the softener, and begin saving money, and reducing the number of plastic bottles we use?
Review by PinkMummyPrincess7 months ago
The water quality has improved , no lime streaks in bathroom or shower, plus i can see less usage of toileteries....really great,
Review by Giogio7 months ago
Dan Kelsall was super helpful explaining how everything worked and going through costs with us. Adam Robbins was our installer and really went the extra mile - going out of his way to build a platform for the softener and then strengthen some existing pipework around our boiler too. Overall highly recommend these guys.
Review by Tayyiba7 months ago
Harvey were both friendly and professional from the start. I was offered clear options for the installation of the water softener, which was then installed efficiently and unobtrusively. Everyone was knowledgeable about their area and came over as being very competent.
Review by DtoL Krahling8 months ago
I went to Harvey after a friend recommended their water softener. I expected to see some benefits but I’ve been surprised at just how great it is. The thing I enjoy most now is how the water feels when you have a shower. It sounds really strange but the water feels softer on your skin - I like showers but now they feel luxurious. Afterwards, the shower glass doesn’t have dried on water marks and is easy to clean. Shampoo is more bubbly and goes a long way. My skin is clearer and less dry. I had a three way tap installed at the same time - this looks stylish and means I have been able to get rid of my filter jug. In summary, a great investment and I should have done it sooner.
Review by Reysser8 months ago
I have had my water softener for about six weeks, and wow! Everything that I was told has happened! My skin feels better, the water tastes better, I don’t need so much powder in my dishwasher or washing machine, or even shower gel. And my shower screens aren’t streaky!
I highly recommend Harvey’s and their products.
From start to finish, introductions, the fitter, the filter, everything has been fabulous!
Review by Kathy Earl8 months ago
We have just had our water softener installed with absolutely no fuss or bother during installation. Adam made a difficult looking job turn out very well and his practical suggestions as to how best to position it resulted in minimal impact on our valuable shelf storage space. Everything was made tidy afterwards and we are very happy with the outcome
Review by Mr Hicks8 months ago
I ordered delivery of block salt for my Harveys Domestic Water Softener yesterday (10 July 2019) and it arrived before 11:00hours today (11 July 2019).
Excellent service at a very competitive price and no delivery charge.
I certainly would not go anywhere else for my water softener salt.
Thank you Harvey!
Review by Farkhunda Nikolakopulos8 months ago
I am interested in purchasing a water softener and read good reviews about the Harvey products. There is no need for me to use a Harvey's Approved Installer as all the pipework exists (inlet, outlet, bypass, drain and overflow) so I would like to save myself some money and just connect it myself.
I read the Harvey guarantee and it said nothing about having to use an Approved Installer.
I wrote to the "Service" department just over a week ago asking them to confirm whether fitting the softener myself would void their warranty and I have heard nothing back from them. This is not a question that requires a great deal of research in order to find the answer, surely?
Reading the previous reviewers remarks about a lack of after sales care has thankfully helped me to avoid purchasing from a company that appears to have little interest in customer support. A mark of a good company is what they do when things go wrong and in this respect Harvey Water Softeners is not looking very good.
Has anybody that is not related to the company in some regard got anything good to say about their after sales service experience?
Review by Suryanshu Soloviova8 months ago
The engineer that came Did lovely job of fitting it very helpful very informative the unit is very easy to use very tiey under my sink when we have a shower the water makes your skin very soft. When we do the washing we hardly use any washing powder and to wash up we only use about three drops of the washing up liquid we would highly recommend this unit the salt that came with it was delivered two days later an excellent unit would recommend it to anybody
Review by OldFinish Jhawar8 months ago
Very professional and very friendly people. Not very pushy when it came to decision making as they understood our predicament at the time the person came out to give us a quote.
Review by Stanulka Rodlin8 months ago
Phoned yesterday for a bit of advice and to order salt - problem explained and advice given as well as helpful suggestions given there and then ...... and the salt was delivered today - PERFECT ********+++
Review by Martien Leyen8 months ago
We had looked into a water softener with another company and we didn’t even get a call back. We thought that Harvey being the leading brand they would be way to expensive !!! However, I was pleasantly surprised. We had Ben come visit us and he was honest and up front. They have lots of payment options but we decided to pay outright!!! The difference in having the softener is amazing !!!! We use half the products for washing ourself and the difference in the dishwasher and baths is amazing !!!! Even the engineer was good professional!! Cleaned up after himself and the instal was great. I can’t recommend Harvey water softeners enough. And with my partner having bad skin. The softened water has made a try difference !!!! Give them a call really worth every penny. One happy customer
Review by Touri8 months ago
I should start by saying I am really enjoying the softened water. The sales process was really good with flexible payment terms. The customer service department is very attentive, and attempts to sort issues out promptly.
However, there have been multiple issues with my installation. Upon installation, the plumber left and it turns out there were a number of leaks. Even leaks above my electrics. The leaks were so extensive, that it shut down the electricty to one of the businesses in my building, which had to shut operations for the day. Harvey promptly sent out someone to fix it, but it only created another leak elsewhere. They have just sent out an emergency plumber to me today, who suggests that the whole installation needs to be redone, as it is insecure and too close to the electrics. I've had water damage due to the leaks, and they've had to send out multiple handymen to sort it out.
So far I've had three plumbers and two handymen out, and not done yet.
Review by Dartavioius8 months ago
I have had a water softener in my home for some years, a softener being installed by the previous occupier, but over time the effectiveness of the system deteriorated, so a replacement was sought. I obtained a quotation from Harveys and found the saleslady to be informative and knowledgeable. We agreed to have a Harveys water softener installed, which it was, in about four hours with no mess or damage. The difference was almost immediate, with far less soap and shampoo etc being used in the shower. As well, the kettle, shower screen etc were far cleaner with no hard water scaling being evident. Overall, I was most impressed with the system which just sits there without any electricity or maintenance required. The blocks of salt are installed easily and fuss free. providing an endless supply of softened water, and that is on a 'combi boiler' system for both heating and hot water supply. Really, really pleased we decided to go ahead and no issues whatsoever. The difference in this hard water area is exceptional and the Harveys water softener is highly recommended without reservation
Review by TomQ Whamond8 months ago
What do you say about something that is excellent ... From day one tea and coffee seem to taste cleaner, showering leaves you feeling clean and moisturised so no more lotion.
The unseeable comfort is knowing the boiler will not be furring up again requiring new parts, toilets don't need cleaning as often more saving on cleaners.
We live a six-year-old first owners house and this is the best thing we have done if we had done this from day one we would have saved so much money and time not having to wait in for repairmen.
Review by BeeBer8 months ago
Damian Wing a very pleasant young man, fitted the HV3 water softener and drinking tap a couple of days ago. After making provision to cover the floors against any damage, he took just a couple of hours to fit the unit and worked in a timely, professional manner at all times. On completion he fully explained the workings and procedures to be followed. He was courteous and friendly and we would have no hesitation in recommending him and the company to anyone.
This unit was a replacement after many years and so we are very well aware of the benefits of softened water and would not want to be without. Beside the beautifully soft water, the money saved on detergents etc. makes the cost of the units worthwhile. The service offered by Harveys is second to none; they provide a professional and first-rate service.
Review by Rosiana8 months ago
Good water softener
Review by Aranza8 months ago
100% happy with the sales pitch, making installation plans and the installation itself.
It's early days but wow what a difference to our water, which in turn immediately shows benefits to our skin.
Follow a shower your skin is left feeling so smooth and when applying and body/face cream if feels so different. It doesn't seem to absorb straight into the skin but feels as though you are moisturising skin that is already hydrated. Hope that makes sense. You only need a fraction of any soap products you used before installation and there is no more scum in the wash basin. It certainly exceeds our expectations.
The fitter Damien was exteamly professional but friendly, asking us for our preferences throughout. What would we like the filter situated? We chose our cellar which is not easy to work in; Which wall did we want it on? Where abouts on our chosen wall and was there anywhere we didn't want filtered water, we chose the hose pipe.
Damien even moved our stop cock so we could access it easier. He explained/showed us how the works and how to put the salt in.
FROM 2 VERY HAPPY CUSTOMERS