Hale Pet Door Reviews

Appreciate the call in correcting my online order.
I have had this door from hale 15 years. Need to replace flaps every 4 years or so, I have a tall large size. 2 dogs 85lbs. lab and 40lbs. Mix. Would of gave 5 stars, flaps have a very strong odor. It's been a week and can still smell odor, hope it dissipate soon!

Finished product looks great. Kinda wish on the instructions they used a different color pet door on a different color screen so you can see the instructions better.

I recently purchased a replacement door flap to replace the replacement door flap I bought last year. It's a nice heavy flap that fits the opening in the Hale Pet Door perfectly. It was a little tricky to install, but last year's flap developed a crack in the upper right hand corner of the flap - the same place the original flap had torn. Hoping this year's flap doesn't do the same thing and have to be replaced again in a year. (I have two dogs that use the door.)

Had the person from whom we buy our screens install the door and it was difficult for him. Ultimately, he could not get the screen totally flat around the door and it puckers somewhat. Adequate size for my tall Vizslas without taking to much space from the overall door.

We were very satisfied with the replacement door flaps that I ordered. The only problem was that the flaps were not labeled, and apparently needed to go one on the outside and one on the inside. My husband finally noticed where the magnets needed to match up, but a label on the flaps would have saved him some time.

Love, love, love this door. I've had it for 15 years and have just replaced the flap. The door sees quite a bit of traffic so I was so pleased that it has held up well over the years. I had to order a custom size to fit a pane on a french door. Customer Service is excellent and it was very easy to order. When the replacement flap arrived, though, it was longer than it should have been which was a disappointment since I was measuring the actual flap to be replaced. Additionally, the installation is SO MUCH harder than it needs to be. In the end, I had to hire a handyman to install it and it took him over an hour! The product is excellent, the installation process needs attention. Had it been easier to install I would have given 5 stars.

Had to get replacement doors for existing unit we had installed for previous dog as we took in a rescue dog. Shipping was fast and instillation was somewhat easy (not totally simple, but given the design and that this was a retrofit I am not sure how this could have been easier.). Part of the order did not ship in error, but that was rectified quickly and with little hassle.

The young lady that took my order was very helpful. But, when I received my doggie door, it not only was the wrong color, the screw package & instruction booklet were not included! When I called to complain, I was offered the opportunity to return the unit & they would send the correct one. But, as I had already waited a week, I opted to keep the unit. The screw kit & booklet were mailed and received in 2 days. I had the door installed by a professional and was told it was the best unit he had ever installed. I did receive an e-mail that addressed the mistake and was credited a % off my bill and credited the shipping and handling fee. I am VERY happy with the end result and so are my babies! Woof-Woof!!!

a little more a more form for Co.

I bought the Hale Pet Door for a screen door. It is a great product. I would buy it again and recommend it to others.

I recommend patience when ordering. Here’s my story:

Hale recently moved their manufacturing from Phoenix to Colorado and the new operation is not working smoothly yet. I place my order on Saturday 8/1/2015. I expected this to ship in a few business days. By 8/10 I had not received an email telling me it had shipped, so I called to inquire. I was told that it was taking them about 5 business days to process and ship orders. This was only the sixth business day. My order was shipping that day and I should receive an email with the tracking #. It actually shipped the next day and arrived on 8/13. They shipped the wrong color stabilizer bar. When I called, they gave me an RMA # and had FedEx pick it up the next day. The correct color stabilizer bar arrived a few days later. I had everything I needed and started my installation. I quickly learned that I had the installation instructions and hardware for the standard door and not the universal door. I found this from a video created by one of their resellers. Another phone call and a few more days and I had this corrected. I restarted the installation. I noticed that the new stabilizer bar had a large scratch in it. Because this was cosmetic and should not affect the strength of it, I decided to proceed without requesting an undamaged one. I also didn’t want to wait any longer to install the door.

After almost 3 weeks and 3 separate shipments (it could have been 4 if I wanted the stabilizer bar replaced) I completed the installation. I also had to run out to the hardware store to buy some silicone for the installation. Was it worth it? Yes, the Hale Pet Door is a great product. The company may make a few mistakes executing your order. Be patient. It will only cost you some time and it is worth it.

I bought a door that goes into brick walls. Unless you're an expert I'd recommend getting a Hale approved installer. Count on doubling the cost, but it's worth it.

We received the flaps very wuickly. The flaps were easy to install. The only problem we had is it took our dog a few days to go through the door. He did not like the clear flaps. I think seeing clearly out the door scared him

I purchased the door and installed it years ago. It's has been great. The outside door flap yellowed form age. It was good to see that I could get parts. I was surprised that one Medium Tall flap was $45. Even more surprised that it was $18 to ship. Seemed kinda high to me. The flap arrived with new felt and magnets. I guess that justified the cost of the part. But $18 to ship seems like a lot.

Looks great, and works well with the dog.

I have this extra large dog for installed for over 7 Yeats and 4 different dogs. It is sturdy and we'll built. The double flap design with magnets does a good job of keeping out the weather, both hot and cold.
My only complaint is the cost of replacement flaps. And the "handling" fee.

I plan to install this dog door in my next home.