This company has a vast range of sewing machines and other machines dedicated to sewing. Their prices are extremely competitive, and the customer service is second to none. Cannot recommend them enough. I did speak with two other large online companies previously, but G.U.R.'s telephone manner and knowledge far exeeded the other two. Will definitely carry on using this website for all my sewing needs.
Review by Messoud9 months ago
My wife still haven't got her Husqvarna Viking Overlock Feet Kit despite after more than 8 week2. GUR promised 2 to 3 weeks.
We have written 2 times; one using the contact form on the site (two weeks ago) and one sending an ordinary e-mail (a week ago).
No answer received yet.
I think I don't have to tell, that I am not happy at all
Review by Nvspharmacy1 year ago
Amazing service, delivered my new sewing machine next day which I really appreciate as I needed it ASAP.
Review by Rezvean2 years ago
I really can't praise GUR enough, great advice, great price and super quick delivery. Ordered Friday, email from DPD ten minutes later to say my order was on its way and it arrived bang on time on Monday. From my experience I really don't think its worth looking any further, just go straight to GUR now!
Review by Pmelo2 years ago
Could not ask for a better service from this company, the guys in customer services are so great and so helpful. Palma and crew thank you so much for all the help that was given. I highly recommend anyone to shop with G.U.R Sewing Machines.
Review by Tanzeena2 years ago
Ordered a Janome DXL603 in October having done a lot of research on the net for best price and service reviews. I decided on GUR and I couldn't be happier... the delivery was made the very next day (free) as promised and the machine is excellent. There was also an assortment of additional cottons, pins etc delivered which I hadn't expected but was a nice touch. Will definitely use again for any items if needed.
Review by Malna Derrow3 years ago
I haven't received my item yet, its a pity you cant send it as fast as you sent this request.
Review by Alattyányi Micenheimer3 years ago
Great service, and the best place to go for all the feet, gadgets and gizmo's you need for your sewing machine.
Review by KashifNawaz3 years ago
I use this firm regularly and have always received good service and the sewing machine accessories that I wanted. They seem to have an excellent selection of Pfaff feet. My only quibble is with the search engine on site, which seems to have a mind of its own and could do with improving.
Review by Carlov3 years ago
I made a mistake with the delivery address, One e mail and 10 minutes later it was sorted. Next day delivery as standard as well. Excellent company.
Review by Meivy Sunokyte3 years ago
Great sawing machine at the right price
Review by Millipops3 years ago
My Husqvarna Viking E20 arrived a week ago (having been ordered 4 days previously). It has been in use ever since and is an excellent machine for the price range. My only quibble is that I can't work out how to use the automatic threader and there is no instruction in the handbook.
Review by Finley3 years ago
Excellent service from gur as always would highly recommend this company for all your needs well done gur one happy customer as always .
Review by Laraissa3 years ago
Ordered items over the Internet, fast delivery, all genuine parts for my machine. Would recommend.
Review by Gaggui3 years ago
The purchase of my cover stitch machine was painless,(not for the bank) the guy I spoke to was really nice and helpful, unusual by todays standards, the package arrived within two days, and everything including extra needles they threw in were all fine, I would have no problem using them again for future purchases. I cant answer for customer services if anything goes wrong nothing has so far.
Review by Spectaris3 years ago
Clear product information. Very quick reliable service would definitely use again.
Review by Plato3 years ago
Good company, product dispatched promptly and good arrived safely.
Review by WilliamB3 years ago
Really quick, good delivery. One item was missing from my order and they immediately sorted it out and sent out the item. Really impressed!
Review by Kresse3 years ago
Great customer service, the machine arrived as promised, a minor issue with courier damage was resolved without any fuss, and in double quick time.....you cant do better than that! the machine is excellent too! (Janome GUR 500)
Review by Devriti3 years ago
Review by Clarky Frenche3 years ago
I chose to buy a Pfaff embellisher via the telephone because I had some questions to ask. The embellisher was delivered the next day and I am very pleased with it. Every time I dealt with Gur I had excellent service.
Review by Tommyst3 years ago
Very fast delivery and exceptional service on contacting them with a query.
Review by WayneHicks3 years ago
Good quality service. Would deal with this firm anytime.
Review by JRBarker3 years ago
I ordered a Pffaf Performance 5.0 sewing machine and a Pffaf Coverlock 3.0. Gur took two of my machines in part exchange. The new machines were delivered at noon the next day and my old machines were taken away at the same time. Excellent service. I am so happy with the machines. I have had a Pffaf machine in the past so knew how good they were but these surpass my previous experience. So lovely to use. I want to keep sewing all the time and get cross when I have to cook dinner. Can highly recommend these two machines.
Review by Ghostmaker3 years ago
I found the sales team were very helpful in answering my questions. It was simple to order the machine, which arrived the next day (post free as well!) I'm pleased to say that I can't comment on the customer after care service as my machine does exactly what it says on the package.
The self threading is very useful, the machine foots are easy to change and make sewing accurate seams so easy.