Guitar Center Reviews

HMMMM WHERE DO I START... FIRST OFF I JUST WANT TO SAY WITH GUITAR CENTERS CUSTOMER SERVICE YOU HAVE TO KEEP CALLING AND CALLING TRYING TO GET AN AMERICAN ON THE PHONE AND TRYING TO FIND AN AMERICAN REP THAT WONT SCREW YOU OVER. I WAS LIED TO ON SEVERAL OCCASIONS REGARDING AN ORDER. I WAS TOLD I HAD OVER 200 DOLLARS IN CREDIT AND I PLACED 2 ORDERS WITH THAT SO CALLED CREDIT JUST FOR THOSE ORDERS TO BE CANCELLED AND WHERE I HAD TO CALL 8 TIMES IN A ROW AFTER ALREADY SPENDING 2 HOURS ON THE PHONE WITH INCOMPETENT SO CALLED REPS THAT JUST KEPT NOT HELPING ME OUT. THEY DONT CARE ABOUT CUSTOMERS AND I AM SO DISGUSTED AND FED UP ITS NOT EVEN FUNNY... SMDH

I recently bought a Squire bronco bass. Sounds great, and after you adjust the action, it is a band worthy bass. However I also recently got the nut of my guitar fixed. Yikes! $90!. Which is absolutely outrageous. (In my professional belief). The tool kit to buy the tools is $30, and a good quality nut is $10. I get having to pay the bills, but $90, is a bit much.

I recently bought a Squire bronco bass. Sounds great, and after you adjust the action, it is a band worthy bass. However I also recently got the nut of my guitar fixed. Yikes! $90!. Which is absolutely outrageous. (In my professional belief). The tool kit is $30, and a good quality nut is $10. I get having to pay the bills, but $90, is a bit much.

Bought a new ddj 1000 srt white. Came & found out it is an open box with scratches on the controller. Called the customer service & they don't have any new ones at the warehouse or in stores. These people are selling open boxes at new item price.

DO NOT BUY FROM GUITAR CENTER. THEY ARE PASSING OFF USED/OPEN BOXES AS NEW GUITARS WITHOUT ANY DISCLOSURE. JUST SHAMEFUL.

Once upon a time I worked at Guitar Center. I was trained in customer service pretty well and felt compelled to learn the products and add-ons not just for my own sales numbers but for the benefit of the customer as well. It appears as though the training program I was put through is no longer in service because the service is lackluster at best now. I went to guitar center to get a loop pedal. I knew which one I wanted (The Boss RC-1) and was hoping to get in and out. Here are areas to improve in, take notes guitar center employee's, because if I had been confronted with a sales associate who gave a lick about me OR knew the products at all I would not be writing this review.
1. No one approached me to help for around 10 minutes. I get the employee's are busy with calls and customers and what not but no one even acknowledged me. All it takes is 2 seconds - "hey man, sorry we're real busy with phone calls and customers right now but we see you and we'll help you out ASAP." Simple and effective.
2. I knew more about the guitar products I was buying. This wouldn't be an issue if it weren't for the fact that I'm a drummer. I told the sales associate what I wanted and the first words out of his mouth were "I think you should get this pedal (pointing to the RC-3 which is twice the cost of the RC-1) It has way more recording time. The one you're looking at only has like 30 seconds." If I hadn't known better I probably would have listened to him and spent way more than I wanted to OR needed to. The RC-1 has 12 minutes of recording time. Associate said 30 seconds to try and upsell. He didn't know the product and he pulled a pretty shady tactic to try and get me to spend more money. Gross.
3. In the area where he COULD have gotten me to spend more money he completely failed. Instead of thinking about add-ons I might need he went instantly to "I really think you should buy the protection plan." From working at Guitar center I know this can be hit or miss and I NEVER get it. The problem is I needed an adapter, a guitar cable, some picks, a chord book, NONE of which he suggested at all. All of that is forgivable EXCEPT the power adapter, that should have been the FIRST THING he suggested! I was about to check out when I was like "wait, this doesn't have any adapter does it?" Ooops. Thanks for nothing sales associate.

Guitar Center has their work cut out for them if they want to stay the nations leading musical instrument supplier, because I feel like every time I go there the customer service is worse than the time before. The only reason they're getting 2 stars is because they have a great selection.

For the weekend black Friday deals I got a new bass, a bag, and a cable, the website said it would take about a week to ship. 2 days later my bass is here, the next day my other items are here as well! I'm super happy with the company and how quick they shipped. Even after I had just placed the order and called to ask some questions, the employee answering the phone was knowledgeable and ready to help me. Shoutout to my man Andrew, I hope they give you a raise!

I bought a drum kit for Black Friday. I entered my correct address to set up the shipping, but when I signed into My account on the guitar center site, It overwrote my address with my old address on file. I saw this and reached out to guitar center directly after placing the order. I talked to customer service and he said there was nothing he could do right now because the order was placed so recently. He suggested I call back the next day. I called the next day (was hung up on and had a disastrous time getting a hold of someone) GC customer service the next day said that there is nothing they can do, they have to send the package to my old address. This has been frustrating and all to save 60 bucks, now I have wasted 3 days of my life dealing with GC. Not worth the ‘savings' I will never buy from GC again. I suggest you don't either. Their service is horrible and their products are cheaply made and overpriced for what you get.

Got into the store and had to wait 20 minutes to be helped by an associate when I was the only customer waiting. For the first 10 minutes there were no employees at the register at all and it was only when I asked for help from a stocking employee that I was able to receive assistance. They did not have the item in stock so I had to order it through their website at the store. I was told it would be shipped to my house to save me the 1:30 it takes me to get to this store and back to my house. When I got home I received an electronic receipt saying the delivery would be shipped to the store and I'd have to pick it up. I called in to check about this and was told that nothing could be done and I'd have to make the drive once again. Absolutely terrible service 10/10 will not do this again.

Be Careful... They show on their website to have items "in-stock and ready to ship", then a few days later you will get an email saying that the item is "back ordered". I had to cancel my order (they never even give you the option to when they tell you your order has been "backordered"). I even let the phone associate know that this was not cool, and the website needs to reflect if they ACTUALLY have it in stock or not! Lucky my order was not for a present or something cause I would have been really upset. Went to a competitor and got my order without any issues. Fix your website, no more bait and switch!

I was purchasing a pair of headphones and placed my order online through the Guitar Center website. It did not let me know that the item was on backorder until I put my payment information in and I should have taken that as the first red flag. However, I was in no rush to receive the order. It informed me that it would take longer than expected but I did not mind and placed my order on September 12 and I should expect it September 20. September 14, I got an email saying the item was still on backorder and I would get a shipping notification when the gear is on the way. No problem I was already told it would be late. However, September 20 came and went. I waited until a week later, September 28, to see if I would receive any more updates, and when I didn't I reached out to customer service wondering where my order was after seeing the price charge pending on my card. I was upset that there was no more updates on my order or no one had reached out to me that I had almost forgotten I placed it until I saw the statement on my card. They informed me then that "It looks likes this model amp is on back order until the date of 10/05.20" then offered to find me a different item which I appreciate but it not what I wanted. I had already waited this long, what is a few more days? Plus the order was not for me but a gift so personally I did not need the item right away. October 5th, came and went with no new email or update. I waited a few more days to see then I received an email on October 12 that my order was still on backorder but no other expected shipment dates or information besides "we don't have it". I was livid. I wish they had just put "Out of Stock" on their website and I could have just avoided ordering it at all. I called October 20 after no further updates or contact from Guitar Center. All they said was "Ok" to me wanting to cancel my order after I explained the situation of not receiving my product or updates. I felt that at least a more sympathetic ear to my situation would have at least made me feel better about the situation. This was such a easy situation to avoid with either an "Out of Stock" marker on their website or prompt updates from them instead of having to reach out them about what is going on with my product. That same day I placed an order on SweetWater and I could not be more impressed with their customer service. They called me that night to ask if there was anything else I needed or if I had any trouble ordering. The next day they shipped it out and called ahead to let me know. The packaging was great and included some candy to thank me for placing my order. It was such a 180 degree turn around experience from guitar center. I can not talk about their customer service in person but the online experience has made me wary of ever ordering from them in the future.

I placed an order over 2 weeks ago. When I placed the order online it said it was in stock, I checked back the next few days and it said back ordered. I called the customer service and they said it would ship from a Raleigh store & I'll receive the email that day about it... nothing. I called back the next day and it said it was going to ship from the Fayetteville store, I called that store and they said they didn't even have it in stock. I called customer service again for the 3rd time and cancelled my order. They advertise delivery in 3-5 days and as of today it's been 14. I would stay away from this company.

I paid for express shipping but the order still hasn't even been processed. It should have arrived in two days but it's the third and not even processed. They said they'd refund the shipping but I still haven't seen that.

Shipped quickly and was as described

We ordered a nice electric piano from the Guitar Center.
Now they have haunted our emails with between 3 and 4 emails EVERY DAY.
We have blocked them, we have unsubscribed on their website, we have contacted the company and worked with a very nice person who assured us that we would receive no more emails. All attempts have failed.
It may not seem like a big deal, but having to delete their multiple emails every day is getting old.
Given the other negative reviews I will never do business with them again.

Update for my other review, I did receive the ring FINALLY, but still would NEVER recommend anyone to buy from them, they were so unprofessional .. and when I asked for a refund the reply was "we're not giving you a penny back!" I was shocked .. what company would have such a reply?!!!! still my worse online shopping experience ever! .. if anyone is interested in rings, I would recommend Zulily website .. who sell rings on sale for much cheaper and better quality .. I bought from them 2 rings that were 8 dollars each after sale .. and they are MUCH BETTER than the ring I bought from Lajerrio's website (which was 121$) and higher quality .. I ordered from them 4 times and never once (yet .. thank god) did I have to contact their customer service for anything .. I hope this helps someone

My pre-amp blew in my amplifier. I had a job on September 4th and 5th so I ordered a Marshall Code 50 off of there website because it said they had it in stock, There was no activity on the order for a couple of days so I called to follow up and was told that the amp would be delivered to my house on August 28th. On the 29th I get an email telling me the amp is back-ordered! So I called them back today and they are telling me that it will be arriving on September 5th!. I called and the attitude I got from them was basically it is what it is... and "Oh well" and thats how it ended. Could have offered a loaner or something but nothing! Still waiting to hear from the supervisor. Lets see what happens.

I bought an amp from them 2 weeks ago. After 5 days of "Processing" I got an email saying that my purchase was cancelled. I called customer service and they told me that they no longer have the item in stock - why the heck would they put it up online if they don't have that item in stock? I checked the site again the next day and the amp is again available for sale. This company is run by a bunch of scam artists!
It also takes forever for them to ship an item. I'm still waiting for the other item that I purchased with the "cancelled" amp 2 weeks ago. Order Status is still "Processing". I called customer service several times and they always tell me to give it another 24 hours. The item is supposed to be shipped within 3-5 business days after ordering - its been 2 weeks! I'd rather order from Sweetwater, they have better service than these guys.

I went to GC a few days ago and was the second on in line waiting to get in. I got in knowing what I wanted. I told a guy at the desk I wanted a Les Paul, didn't tell him the exact model. They are in a room he said and also said he would send a rep there. I went to the room where only one person allowed because of the COVID situation. I looked and saw a lot of the lower-priced Les Pauls not even there even when they said they were in stock. I thought ok when the rep comes I will ask for the model I was looking for maybe they're in the back (sell tactic to see the better ones aka higher priced ones). He never came I waited 30 minutes in that room and it seemed like an hour. This is not a one-time situation I've been there before COVID and they just don't seem to have great care in customers. Most people deal with them because they are basically the only game in town to not have shipped. If I owned that company I would maybe give them incentives on sales to change the atmosphere. When you go to spend over a 1K and feel like your on your own that's terrible.

Do not use this company, they are fraudsters - placed an order on 10th May, parcel received a month later, not the item I ordered, told to return it, had to pay £36 to send back, and they would refund the postage costs I have incurred, and now item is stuck in China as the company are refusing to pay the import tax, so I am still out of pocket, through no fault of my own, they are scam artists

Do not bye from this company they are a scam took £98 out my account emailed as many times no reply raging is not the word

Tiny and beautiful!

DO NOT USE THIS COMPANY
paid for expedited delivery for my wedding day, they did not deliver, could not speak with anyone. Joy kept responding with automated messages.
they completely disappointed me

I went to my local store to purchase a mini-amp, which was listed online as "in stock" in the store was not actually in stock at all. No worries, a sales associated walked me through how to order on line. So I looked up my item and it's was "in stock ready to ship" at another location. So I ordered that, and an additional item while at it. Same days shipping was touted. So after 5 days I get an email that my order is ready. But surprise! It was only half my order. The mini-amp didn't ship. It took two online help chats and two phone calls over four days to get an answer. There was a delay. Why? No one knows. Three days later, no info, and I get an email, finally, to a question I sent support staff - the item was now being sourced from another store and would ship ASAP, at which time I'd be emailed. Two days pass, nothing. I reply to the email and now the item is "back ordered." Yet, online, the amp is STILL listed as "in stock ready to ship" so Guitar Center clearly could care less about the next poor customer with their hopes up. A day later I email again and an associate replies, we don't have it, but another store has it, and to get it, you need to cancel the order, and re-order through us to expedite. Are you still following me here? How can a business be this poor at delivering a product to a customer?! I'm dumbfounded at how inept the whole operation has been. I haven't decided if I'll roll the dice on re-ordering, but one thing is for sure, I will cancel the order. No business this terrible deserves a dime of my money, and it shouldn't be taking yours, either.

I was browsing GC guitars. I saw a Les Paul I would have liked to own. The information for a payment plan was definitely in my budget. I ordered it and waited for over a week. My order was canceled with out any explanation. Now I have an opened a line of credit not guitar. Guitar Center biggest waste of time.