I was all excited to use loadup as the booking was easy and much cheaper than some competitor, but it turned out to not be hassle-free... . When the crew showed up for the pick up, with a truck already more than half way full, they told us they were not going to take everything as it looked heavy! I ended up calling the competition so they could pick up the leftovers. I do have to say that once I provided a picture of the items left behind by their crew, they refunded me promptly. I will not use again as their business model does not work for me.
Review by John Regan2 days ago
they called 30 minutes ahead and were on time, very fast
Review by Carylee6 days ago
I had some heavy things to be moved. It was a hard job. They did an excellent work
Review by Ecaterina Derrow1 week ago
That was NOT supposed to be a junk removal, it was to be a return for credit to Costco. If it was not a return to costco, please notify me as I want a refund from somebody!
Review by Sammoo1 week ago
Review by Tchadodi1 week ago
I was a little concerned at first because none of the open window times they gave completely worked for me. I tried to tell the service that with two separate email communications, and felt like no one was actually reading them. Sure enough, they called and said they would be there during the time I was going to be away. But they agreed to wait. I actually did get back before them. They messaged me when they arrived. It was 3 men, which was great because 2 moved the mattress while the 3rd kept an eye out for anything that might be in the way. They were polite, friendly and professional. Two took the mattress out to their truck while a 3rd had me sign for it, and they were off. Quick and easy!
Review by Keeva Dewantara2 weeks ago
Guys did a great job and were very courteous.
Review by Burim2 weeks ago
The man and his son arrived on time with an open trailer behind their vehicle. They were prompt and polite. However, Load Up is misleading in that their website shows men in Load Up shirts loading up. That is not how these guy were dressed, especially their footwear. All I could see was them dropping the item on those flimsy shoes. In addition, they had no equipment to lift assist and they had some difficulty removing the item from my home. My main concern was with the young man who turned out to be the son of the driver. The kid was strong but not a muscle man and I was very concerned one or both of them were going to get hurt the way they struggled with my item. Load Up told me they vetted their people but I doubt the kid was vetted. His dad said he had to go to school for awhile before they picked up their next load. I don't know if that was high school or college, my guess is high school. If so, I certainly don't think a minor should be moving heavy furniture. They said they would likely donate my item since it was so nice and that was what I wanted but they brought nothing to pad or wrap the item so I ended up giving them the throws I had covered the doors of the item with. That said, the item was picked up on time, nothing was damaged, they were polite and no one was hurt. I will think twice before I use load up again. These guys were nice but I can tell these are not real movers just people with a vehicle that take away stuff. That means anyone could show up at your door regardless of LoadUps vetting.
Review by Ataus Poplinski2 weeks ago
I was scheduled on a Saturday for 8am-12noon and LoadUp called at 9am to "reschedule" - due to their truck breaking down and no others being available in my area. Since I could not reschedule, they offered me a cancellation. I was then informed I would be refunded only 50% of the fee I had paid, because the terms to which I agreed when I paid my money included "... and equipment breakdown". I found the page on the website that said if ~they~ had to cancel for any reason, they would refund 100% of my money. Since it was a weekend, I was unable to talk to a supervisor, so I had to find some alternative. With much hassle, I was able to find a person to be available for the pickup at a later time. On that date, Loadup emailed me when they arrived and emailed me when they had picked up. I am happy with the actual pickup service when it happened. To be cancelled by them and offered only 50% refund was confusing and extremely poor customer service.
Review by RussellHR Hashmy2 weeks ago
Very happy with the service. Picked up the return mattresses and was communication was prompt.
Review by RexKraft Geromichalos2 weeks ago
I needed a heavy mattress removed. One of the guys thought to take off his muddy rubber boots before entering even though it would complicate the effort to get the mattress out of the house. Very courteous and polite.
Review by Debrear Balandran2 weeks ago
Easy to schedule. Called before arriving. Arrived on time. Police and professional. Great service rendered. Thank you.
Review by Ksweetz2 weeks ago
I would say a definite five star, the young man that showed up was very respectful ready to work and very helpful with what we had going on. Would definitely recommend again.
Review by Andreiok2 weeks ago
Quick, friendly folks. Great service.
Review by Naho2 weeks ago
Amazing service, on time quick and easy
Review by Nviaz2 weeks ago
Scheduling changed from what we were initially informed, but the communication was very good via text. Flexible in working with us to change contact information for the pickup. Need a smart phone / digital camera to take photographs prior to the pick up. They take photos too.
Review by GuestJanice Shankarwar3 weeks ago
Seamless removal of old mattress
Review by BrennainTX3 weeks ago
Just fine with the pickup
Review by MiraTod3 weeks ago
Excellent experience from initial contact to final pick up. Will definitely use again!
Review by Doreen Edwards3 weeks ago
Everything as promised!
Review by Finchale3 weeks ago
Quick, friendly, and easy!
Review by Mengyu3 weeks ago
They did a great job. Great price and on time pick up.
Review by LadyRed4 weeks ago
The guy was friendly and quick. He was in our neighborhood hours before our scheduled window and called to ask if he could come early. We were about to get up and since he was in our driveway, we said yes. He was in and out of our house in less than 10 minutes.
Review by Shikeri4 weeks ago
On time and courteous!
Review by Ndungu1 month ago
The employee that picked up my mattress (forgive me, I don't recall his name) was very punctual, courteous and extremely efficient at his job. I couldn't recommend LoadUp even more. Excellent service and friendly support, I couldn't have asked for a better experience. Thank you!