Service after the sale!
This is something other companies have forgotten
Review by LesterCormicle Gruttadauria2 months ago
Livewire is a first rate company. Their customer service is superb!
Review by Lieane Coa4 months ago
The team at Livewire are knowledgeable and responsive. All of them. Highly recommend.
Review by Teobaldo4 months ago
Livewire came into our office and reviewed our space. We were interested in a conference room television that could be used for internal meetings as well as presentations by us to prospects as well as presentations to us by external teams. Livewire was able to recommend several technology tools to accomplish our goals at different price points. Once we'd made our selection, the install team was excellent, both in their technical ability and their courteous and professional manner during the install and while training us.
Review by Wendiva6 months ago
We had some disagreements over fees and after discussion, Livewire waived them. They're very easy to work with.
Review by SueT6 months ago
The folks from Livewire did a great job of assessing our needs and helping us decide where to splurge and where to save while keeping within our budget.
The install team was amazing. They arrived promptly, were extremely professional and respectful in our home and patiently worked with me to figure out passwords and parental controls.
Livewire was a pleasure to work with in every regard and had earned our loyalty and future business.
Review by Mischief Culos7 months ago
Prompt and fixed our issue quickly.
Review by Adefolahan7 months ago
Fantastic service. They take the time to update software during the service call.
Review by Prometheus7 months ago
Very thorough response by our tech. Live wire has always been responsive
Review by Okamiko8 months ago
Always on top of it and very helpful.
Review by Sherwana Gush9 months ago
Our experience with Livewire was very positive. Brad Camp went the extra mile to give us options, and to make sure all of our last-minute communication issues were addressed ahead of time. The installation techs who did the work, worked the whole day without taking a break and cleaned up before they left. Ben and Patrick (who did the work) were very competent and patient with all of our questions, and trained us on the custom-written applications that Ben wrote. If you have a lot of media inputs and a lot of screens throughout your house or building, these guys are the ones who can integrate it into a seamless system.
Review by Tashayne Baisgård10 months ago
Always know what needs to be done. Punctual, thorough and personable. Everyone there goes out of their way to make sure we are taken care of
Review by Ransom10 months ago
Good service on time.
Review by Noratel Lenkevicius10 months ago
Technician was knowledgeable, courteous and solved one other problem that I had.
Review by ZeeC10 months ago
I’m extremely pleased with the work Livewire has preformed. From the original evaluation of my needs, to scheduling and then two work days, every aspect was professional and efficient. Andre, Dustin and Matt are terrific resources.
Review by Apud11 months ago
I had some general "wants" for a property I'd recently acquired: the ability to have good wifi throughout (and outdoors), doorbell cameras, and a high resolution camera providing exterior overwatch. Livewire (Brad) showed up within a day of my contacting them, he evaluated what was already in place, advised me of my options and guaranteed my satisfaction with the outcome I'd specified. The install crew arrived on time, they respected the property, were pleasant to interact with, and left no evidence of their having been there. I had some dissatisfaction with the hardwire camera resolution after viewing it; Brad contacted me immediately and taught me how to use the software to implement High Definition on the camera...I'm pleased with the strength of the wifi signal throughout the property, the low visibility of the installed devices, the suitability of the camera for what I want it for (I can make out faces across the yard!), and the service provided by Livewire. It was a professional implementation!
Review by Largooo11 months ago
Had a new TV installed and remote reprogrammed. The help from Andre was great! After the installation I had a glitch with the remote and had a very prompt response thru Andre and by the tech Robert. I feel everyone especially Robert went out of their way to exceed my expectations. This is the second time I've used Livewire and won't hesitate to call them again.
Review by Giannni Eppy11 months ago
Livewire has done excellent work on our home media system over the past few years (Livewire bought the company that installed our home media system 25 years ago when we built our house). We've purchased several pieces of new equipment from Livewire and they have also provided great technical support both on the phone and at our house. Last week one of their technicians (Robert) came out to fix a sound system problem. As in our prior experiences with their technicians, he arrived promptly and worked diligently and thoughtfully till the problem was fixed. He then took a few extra minutes to try a couple of other system improvements he thought might work and they did. Thanks to Robert and Livewire!
Review by Lesa Westering1 year ago
In today’s world not many companies are truly focused on delivering Customer Satisfaction. Livewire is focused on your satisfaction from start to finish. Many companies should take note of Livewire’s practices!
Review by Biggen1 year ago
Experienced professionals that do the job right the first time.
Review by Kultar1 year ago
Jim was very polite and knowledgeable. He fixed my issue in a reasonable amount of time. It was obvious that he cared about my satisfaction and user experience. He did a great job!!!
Review by DarKaZz1 year ago
I give great kudos to the entire team who were awesome. The installers especially went the extra mile in so many ways. Both were very professional, in addition to being helpful and kind in their explanations of this new technology. They even came by on a Saturday. They were wonderful to work with.
Review by Wallochny Dlavari1 year ago
Livewire installed a new tv and my soundbar above the fireplace in my family room. Brad was able to come out quickly for the initial consult and quote, answered all my questions and made recommendations on tv size and brand.
The installation team was very professional during their 2 visits. They were on time or early, explained everything to me and the finished product looks great. I would definitely recommend Livewire!
Review by BeeJayTea1 year ago
I just had Livewire install my new theater room, as well as sonos and other televisions throughout the house and I have to say they did an excellent job! They made the installation process painless and guided me effortlessly through the instructions for use...they were so patient! Brad recommended a great package that fit my needs perfectly. Very happy with my whole Livewire experience!
Review by Ryan Mills1 year ago
The installers took sufficient time to do a difficult job. They suggested solutions to our hanging wires, and gave me an estimate quickly. Overalll recommend Live Wire for technology needs.