Cool box was easy and convenient to use. We were doing a remodel and needed a storage container for some of our larger items. Cool Box provided us with a lower price than its competitors and the service was seamless. The container arrived on time and clean and they picked it up on the scheduled day. No issues, no problems...just easy, convenient and affordable.
Review by Newcomer Weiskittel1 month ago
Damaged both driveways. Weight issues not explained ahead of time. Dust dirt seeped inside during storage.
Review by Niramala Marlon2 months ago
everyone was really professional and helpful this is a very good company
Review by Lovister2 months ago
Cool Box was very helpful and competitively priced. When we needed an extra POD, they were able to comply in a timely fashion.
Review by Elyette Luyben2 months ago
My experience with CoolBox was good. I was moving to a new home and thought I would try this to move the contents of my house.
The driver dropped off the CoolBox in my driveway and I loaded it at my own pace. Then I scheduled for them to pick it up and deliver to it to my new home. Everything went smoothly and the employees were very helpful.
It was nice that I had the option of using the box for a month. I had no extra or hidden fees tack on in the end. I would recommend them if you need to move and/or store your items.
Review by Pauker2 months ago
Cool Box Portable Storage is the BEST! There is no driving to a storage unit. I could get things out or put things in in seconds!
Review by Ainash3 months ago
One price and services as promised-easy peasy. Great driver in San Diego area and customer service people were excellent
Review by Alexnovitch3 months ago
My first experience with this type of storage was great...staff was courteous - and very helpful.....explained what I was getting into and the pricing. I gave short notice with my initial pick up and they graciously assisted me as I was asked to move by a certain date. I appreciate the staff and would recommend them. They 5 stars in my book. My husband asked me to add he felt the pricing was fair....they also have larger containers....1 price for initial pick up and final delivery. That was helpful because moving is expensive. :)
Review by Khuleh3 months ago
When I was able to reach a live person, they were terrific. Seems they may be under staffed to handle all the volume. Overall we are happy and their service met our needs. I would recommend and use them again.
Review by Meshroad3 months ago
Couldn’t be happier. Never missed a beat. Every schedule was met. All prices were accurate. Friendly staff from office to drivers. Definitely five stars.
Review by Shivaprakash3 months ago
2 stars because the Cool Box functioned and did the job we needed, however, your customer service needs a serious overhaul.
You lost a customer simply because of your customer service. We are officially a PODS customer now.
Review by Shams3 months ago
This company was excellent! Priced matched and were always friendly and accommodating.
Review by SpongePuggo3 months ago
Coolbox was a great way to store my items and not worry. Very efficient in delivering and pick up.
Review by Gwenore Starkey4 months ago
They were several hours late in delivering the box, causing us to reschedule movers and costing us $200 for the last minute reschedule.
One piece of furniture was damaged apparently from exposure to heat and humidity.
Another piece of furniture was damaged because we didn't tie down the furniture to minimize its shifting. We neglected to consider that the box is tilted when loading and unloading. We saw them deliver so we should have thought of it.
There were many spiders in the box when it was turned.
They did pick up the box on time.
We won't use them again.
Review by Prabs4 months ago
The service was fabulous. Everyone from administration personnel to the driver who dropped off the portable unit and pickup did a great job. Very professional. Everyone was responsive.
Review by Pongsak Checkmayte4 months ago
It was great working with Cool Box. With the exception of blizzard conditions, they were on schedule with pick up and delivery. They were incredibly accommodating when I needed to access my box while it was being stored with no extra charge. They were helpful on site and everyone was pleasant to work with. Would use them again!
Review by Netop Rolaz4 months ago
Our CoolBox experience was fantastic! We needed a unit to store things in between closing on the sale of one house and closing on the purchase of the next. CoolBox delivered as promised, picked up, and delivered on time and our items stayed safe and secured.
The customer service was easy to contact and great to work with. I highly recommend CoolBox.
Review by TaliaL4 months ago
If you are thinking about cool box... don't. They don't bother to tell you that your box will be tilted 45 deg during storage. All my contents were jammed against the door when delivered. I needed a jack to open. Just about all contents were damaged. My refrigerator, washer and dryer were up front and crushed other contents. Of course you sign a waiver saying they are not responsible for any damage so good luck getting compensation.
Review by Munashe4 months ago
We needed storage for a year. We had some unique challenges and CoolBox was able to accommodate us. They went out of their way to find a solution to our situation! Simply amazing!
Review by Samson4 months ago
While I appreciate that the Cool Box process was easy to navigate in getting the Box delivered and having it moved to their lot and to my new location, I am very disappointed in their customer service. The Box I had was leaky, and water ingress ruined a few of the items that I had in storage - warped them and left them with mold. I called 3x and left 2 messages to try to get someone to talk to me about it, and was never contacted back. I am frustrated that I can't get a response - or perhaps at least an apology!
Review by SavyShipper Herrenschmidt4 months ago
Everyone I talked to was very nice. Communication could be improved. I felt like I had to explain my situation every time I called but again everyone was nice. They forgot my lock that I bought but refunded me the money right away. The driver that dropped my box off for the last time tried his absolute best to find a good spot in a hard location and when the box ended up being farther then anticipated (not by any fault of the company) he called to extend my pick up time.
Review by Sambucini4 months ago
My experience with your company was very good. Matt and Lanetta are two people I dealt with. They are great employees and go above and beyond to make things go smoothly. 5 stars for them.
Review by Gonzberry4 months ago
I had a great experience and peace of mind with Coolbox, great customer service and accommodation for my needs. Thank you
Review by Davicia Leyton4 months ago
Dropped when promised, no extra fees and picked up efficiently and always communicated
Review by Lambachini4 months ago
I had a great experience with Cool box! Everyone I spoke with on the phone was super polite and helpful. Got all my questions answered and everything was setup quickly. The men who delivered the box, and moved it were both polite, they called ahead and were either early or on time. They were very efficient and got it moved in or out in a very short time. The container was clean and was so convenient to use in my own driveway. It was exactly what I needed. I loved the fact that the delivery, move to a new site, and the take away were no additional cost. I would definitely use Coolbox again, and have recommended it to others.