Garden Trends Reviews

Very disappointed !!

Ordered & paid in full for a garden set costing almost £2000 back in February. Received an email stating that it would be dispatched in 7-10 days. The following day I received an email saying there would be a delay & I would receive it by the end of March. I replied saying “As long as it is no later that is fine.” I was assured that if there was to be any further delay I would be contacted.
As the end of March approached I emailed on 4 occasions to check in the progress & received no reply. I therefore telephoned at the end of March and after being on hold for almost an hour I was assured that they were just waiting for a container to arrive at the warehouse, she confirmed my order was on that container & told me it would be dispatched within 2-3 days.
Over a week later I’d still not heard anything so I email again, no answer. I then brave the long wait on the phone to be told the guy would contact the warehouse & get back to me.
Minutes later I received an email saying that the container was ‘short’ & therefore I will now have to wait until the arrival of the next container !!!
This is an absolutely disgusting way to run a business, taking peoples money for goods you don’t actually have & then have them hanging around for months.

I placed an order on 11/30/20 and have no email and no product. I have reached out 8 times by chat and email and have received no response. They of course had no problem taking the money from my account. Very disappointed. Looking for so resolution.