I purchased a Nikon D7100 with a five year warranty that was for repairs and cleanings in Oct 2, 2014. Warranty was through Oct 2, 2019.
I called Fumfie Aug 21, 2019 to get authorization to send in in for repairs and cleaning. The customer service representative looked up my purchase and confirmed my warranty was still valid and emailed instructions on how to send it in for service which included an RMA number (return merchandise authorization). She referenced order number 62902.
In Aug 30, 2019, I received an email from customer service that stated, “David,
Please give us a call in regards to the camera it seems like this camera wasnt brought from us so the camera will be returned back to you.
After servers emails trying to get them to honor the warranty they said my order was too old and they had no record of me purchasing a warranty. At this point I called in and asked customer service if there was a way to look at purchases I had made from them. He looked me up and told me of my camera purchase. I asked if there was anything else on the purchase and he advised me a lens and 4 year warranty and the camera with a 5 year warranty. He asked if I would like him to email a copy of the purchase order to me. Of course I said yes. In minutes I received the email with the invoice. The actual order number on the invoice is 70851.
I then sent an email back with the invoice included in the email. How is it that the first call I made for authorization to send it in they found my order and gave me an RMA number, then deny I made a purchase from them? How is it that when I call in to get info about my previous orders without bringing up my situation they were able to find my purchase with the warranties.
I filed a BBB complaint with the information I am putting in this rating and on Sep 2, 2019 I received a response from the BBB and Fumfie that they were going to honor the warranty.
On Sep 3, 2019 I sent another email advising they had my camera and authorization for service was authorized and to advise me in the status. On the same day I received a reply it was sent in for cleaning.
Sep 11, 2019 I again emailed customer service to check the status. Sep 12, 2019 I got a response the camera was still with the repairs department but she would advise them to ship it back to me when it was completed.
Sep 26, 2019 I had not received my camera back nor had I heard anything, so I sent another email requesting the status. Sep 27, 2019 I got a response email stating they were awaiting a call back from the returns department and they would let me know when they got a response.
I never heard back but my camera showed up in the mail Oct 2.
When I opened the box my camera was wrapped and boxed exactly as I shipped it to them. The screen was smudged and there was no invoice showing what was done like most places give when they do work on an item. So, I have no idea if anything was even done to my camera.
Conclusion: Do “NOT” purchase an extended warranty from FUMIE!
Review by MehmetCelenk3 months ago
Got my lens quickly.
Review by DoreenByrnes Bloxwich4 months ago
Review by Ryk Cimander6 months ago
I received my camera very quickly. I will purchase again from this site in the future. Camera works great and I purchased an extra battery as well.
Review by FayLinda6 months ago
I have bought multiple cameras and accessories from Fumfie. You can’t beat their prices. Sales agents are friendly and helpful without doing the “full-court press” to get you to buy.
Review by Sothiemani6 months ago
I ordered a new product and received one that was not only opened but also defective. I waited a week for my refund to find the full amount was not refunded. Now I'm wasting more of my time monitoring my bank account for more weeks to follow.
Review by SupaChan Delsen6 months ago
Excellent service and very good product selection The product was exactly what I wanted and you did not oversell me
Review by MsBusyBeez7 months ago
fair pricing fast service and shipping
Review by AnnB Kostveit7 months ago
I ordered a Canon 70D with the standard 18-55mm lens for only $800 from Fumfie, $200 cheaper than most sellers. I received exactly everything I ordered neatly shipped and was well impressed! I highly recommend Fumfie for all of the videographers and photographers out there who are working on a budget looking to get the most bang for their buck.
Review by BobbyDrake7 months ago
The sales representative was very helpful and gave honest feedback on the camera lenses to purchase with my new camera. He was not trying to sell me the higher priced one; rather gave me the best one for my needs. All options including all accessories ordered were delivered without issues. Thank you.
Review by Nostrotonibus Gullikson7 months ago
Excellent shopping experience.
Review by Veselin7 months ago
Wow great website good deals
Review by Wanids7 months ago
Picked up a canon 760d body from hear after finding out it was the same as the t6s but marketed for overseas consumers. That was 3 years ago and its worked great since. I was a bit skeptical at first because fumfie were the lowest price online but it turned out great!
Review by Egibson7 months ago
Great Service. Very happy with the order. Items delivered on time and as described.
Review by Crendon7 months ago
Past purchases were without any problems.
Review by Gontu7 months ago
I purchased my Pentax k3 and it was. The lowest price i could find.it was a quick delivery. Now I'm watching for a good upgrade point& shoot . Watching fumfi prices.
Review by Freymer8 months ago
the web interface is easy to use. Great price, and free shipping
Review by Faxalagerinn Daya8 months ago
I bought a camera. Good deal, thanks!
Review by Nizaam8 months ago
Good experience with my order for Camera
Review by Rieva8 months ago
I had to call them to go over some "details". Frustrating, but they had a low price for RX-100 camera so I went with it. That was in November 2015.
Review by Sankofa8 months ago
Was a bit skeptical at first but packaged arrived on time and in good condition. I would not hesitate to use Fumfie again.
Review by Mickey8 months ago
This company is really great, they're send me the lens that I bought on time, very good quality of the product. I'm very happy.
Review by Jayounhong9 months ago
I ordered the Nikon P900 camera, and a customer-service rep called to tell me I might want to order an extra long-life battery since the one that came with the package didn't last long. I did, and he was right!
Review by Luvfunstuff Derrow9 months ago
Best price online for a prosumer camcorder. Fast delivery. Didn’t need to speak to anyone about my order, so I cannot comment on that aspect. But very happy with my experience.
Review by Beach9 months ago
I was worried when I saw other reviews of Fumfie online about people not receiving their stuff or getting gray market electronics. I ordered a Canon 7d mkII with them since they had a very good price and received exactly what I ordered with no issues.