Basically if you don't look at all product info before you add to cart you are on your own. I ordered some chaise lounge chair covers and instead of looking at the whole product info I added them to my cart. They costed $122 each and when I checked out I never was told that they could not be returned. There answer to me was iin the product info section where it said that these are made to order and would take 4-6 weeks to get. I got mine in 7 days then tried them and they didn't fit. I called to try to exchange and the girl told me this is the part of her job she hates the most and told me they could not take back but also said she would talk to her manager and call me back the next day. I received an email from her stating she didn't have time to call and that she hoped this email saying they will not except any return for this item was ok with me. Oh she also said sorry. I guess she has to tell people this so often it makes her feel better by hiding behind an email. I will never buy another product from this company. Not to mention the chaise lounges cost me over 8k and they wounded even exchange covers for me to protect what I already purchased. Buyers beware. Not a good company!!!!!
Review by Xarina Hijden2 years ago
Placed 2 orders of 2 rocking chairs and 1 table.
Very high quality merchandise. Orders were placed and received without any problems. I highly recommend this company to my friends and whoever might be out there wondering about them. A saleswoman named Maggie really seems to care about customer satisfaction. This is the person I talked to.
I am hard to please - I want quality. I give them an A+. I am 6' 4" and 270#. These rockers rock my world!
Review by Zenkeith Flowet2 years ago
I purchased 4 of these chairs to go with a small 48" diameter teak table I purchased separately. The table and chairs fit together perfectly and look great....You would look at them and think I bought them as a set.
My daughter has these chairs, and I wanted them too because they are so comfortable. Most of the teak chairs I looked at on-line were too large and bulky. These are stylish and streamline enough to go well with a small teak table.
Love, love, love these chairs!
Review by Thamilnesan2 years ago
The furniture was better priced than on other sites and ordering went smoothly. The five star rating is due to the efforts of an exceptional Customer Service Representative, Maggie. She was knowledgeable, caring, efficient and proactive. The order had a slight manufacturing defect and Maggie not only suggested a creative solution but followed up to make sure everything was going well.
Review by Witchazel2 years ago
We are very pleased with our new Frontera Rocking Chairs. Maggie, was very helpful when we called for help in ordering our chairs. These Rockers are SO comfortable!! The American Rockers were on the porches of The Greenbrier Resort, where we enjoy going each year. When we saw on line that Frontera was the company they were purchased from, we were thrilled to buy the same great Rockers for our home, that we enjoy on vacation.
The delivery was here in three days!. Great service! We are delighted with our chairs and table.
Dr. and Mrs. Kenneth Beckett
Review by Fo Wiskens2 years ago
The boxes of the two teak planters arrived safely. The instructions were easy, and the planters were ready to go in about a half and hour. All pegs, that fit in easily. They are beautiful.
Review by OutInTheRainAgain Fleites2 years ago
Maggie was awesome. We custom ordered a patio umbrella that I originally specified with the wrong color. I eventually wanted the color to match the Sunbrella fabric on my outdoor patio furniture right as they started production. Maggie jumped on it and got the order changed and the final product was absolutely perfect.
Review by Salita2 years ago
I would recommend this company. Furniture arrived on time and packed to perfection.
Review by DeaB Serco2 years ago
There was an issue with your order entry system. I am still waiting for a Cushion Box Cover. I have called numerous times and waiting for a return call with an update and the delivery of the item.
Review by Thanhtam2 years ago
Frontera went above and beyond to get my patio furniture to me in a timely manner. Maggie and Gina (not sure of spelling) did an outstanding job working with Estes (the shipping company) to resolve shipping issues that arose. Their personal attention to my furniture order was very much appreciated. I love the Kingsley and Bates furniture that I purchased!!
Review by VeXGhoSt2 years ago
I was in need of a product quicker than the standard shipping. The customer service line was helpful and contacted the distributer to overnight the product to me. I was ordering two of a teak stain. Everything worked out great except that they sent me two different colors or stain :( We were able to mix them, so it worked out alright. I was extremely happy with the customer service however to rush the products to me.
Review by Tec2 years ago
Good prices, excellent rewards program, quality merchandise, prompt delivery.
Review by Christania Derrow2 years ago
The company was nice to work with, and our chairs arrived quickly and in good condition.
Review by Jerad Derrow2 years ago
Frontera sent my order to the wrong address- they reimbursed me to have it shipped to correct address. The customer service was very good and easy to deal with on this problem.
Review by Ecustomere2 years ago
Good e-mail order status updates, on time (and careful) delivery, items received in undamaged condition and as ordered.
Review by Mutesi2 years ago
I had an excellent experience with Frontera from the first phone call to the last. The staff was professional, knew their products and made it easy for me to order what I required. On top of that, the product arrived four weeks early and was installed without a problem. Can you ask for anything more? I plan to order additional products from them in the future.
Review by Wharmby2 years ago
Excellent service. I have no complaints
Review by LLampey Slivkin2 years ago
The company quickly reported that the fabric involved was unavailable and made it easy to request a different fabric. The product then was delivered quickly.
Review by MrPete Nieburg2 years ago
very happy with my order! I ordered covers for my chairs!
Review by DarrylJ2 years ago
We contacted Frontera.com for products relating to our teak furniture. The customer representative was incredible, professional, knowledgeable, and extremely courteous. We would recommend Frontera every time. And…. We will be back.
Review by Revina Derrow2 years ago
Prompt and attentive service.
Review by Ntc Marbrey2 years ago
I'm so happy with my firepit and I am looking forward to some other products in the near future from Frontera. Thank you for the great customer service, and thank you Maggie.
Review by Yerpes2 years ago
Table was easy to put together and almost matched my other teak table in color.
Review by Loukio2 years ago
great service and great quality product
Review by ZorZo Bangia2 years ago
Absolutely the greatest and caring company to deal with- follow up is great from purchase to delivery!