Avoid this website at all cost! The customer care services are non existent! I placed an order with Caudalie and never got it. I had to call and email both Caudalie and DHL to discover that my parcel has gone missing. All this inconvenience and lost time for a parcel that had been misplaced/stolen. I had to cancel my order and request a refund which I was told I will receive asap. Still waiting.
I communicated with two people at customer care services: Irina and Vanessa. Poor service from both, not even the basic training, Disappointing. Think twice before placing an order on line!
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