I was trying to get information on what microphone to use with an outdoor camera I bought from Sweden. After some 5-6 emails where they refused to provide any details or a link to a microphone that would work with the Foscam camera (claiming that they are forbidden by law to provide this information, since outdoor recording is forbidden in Denmark :), I managed to get them to tell me that I could try with Foscam in Netherlands. Probably the worst support I have ever experienced.
Delivery was fast and correct, but that don't make up for the lack of effort in support.
Review by Howens3 years ago
Works really well
Review by Alzzbi Purfeerst4 years ago
Virker på min Synology server
Review by Rigene6 years ago
I have ordered a Foscam FI9821W HD Black ip camera. After one week I had problems with the connection. Tried to upgrade the firmware but this failed. Called the helpdesk at Foscam and the person tried to help me via phone. I agreed to deliver the camera back so that Foscam could search for the problem. 4 Hours later they called me and I received an other camera of the same type. Problem solved. Thanks fro the perfect support.
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