Bank has breached a hardship agreement 3 times and FOS is allowing them 40 days to even respond. I am continuously being charged interest and fees by this bank when I am supposed to be charged none while on a hardship agreement. I will be charged many more fees within 40 days, and statements are incorrect by showing that I am late and over the limit, which affects my credit. FOS does nothing about breaches.
Review by S Stoneham2 years ago
Beware!, they'll attempt to close off your complaint quoting dubious reasons. e.g. No Jurisdiction is one of their favourites. Also, when I asked for example cases, hoping they would direct me to cases on their publicly available website, they simply refused to give details quoting "privacy reasons". After complaining to a senior manager, it turned out this was a "misunderstanding". Pro-business (Heavily biased towards the business). Use with caution!
Update (13 Dec 2017) - There appears to be some collusion with business's.
Financial Ombudsman Service Australia is rated 1.0 based on
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