We had a flight booked with Lolo over xmas holidays with a family of 4 from Fuerteventura to Gatwick - Lolo when we were out there on holiday cancelled the return flight as they could not fill it. It cost us £700+ extra to buy a new flight at short notice and got home a day later - lots of hassle for a family of 4 over xmas. No compensation at all (had a £40 cheque but when paid it in it was returned as "refer to drawer" . This company obviously book flights, try to fill them and if they don't get enough people cancel them when you are out there and leave you to pick up the pieces ….be warned! They blamed the flight cancellation on downturn of business from brexit and yet the owner is a Conservative Councillor for Arundel who seems to support Brexit... Says it all really... Anyone who books with them is taking a gamble with their money.. Would not be surprised to see them go bust soon.
Review by Yuanjia2 years ago
My first experience with Flybe will definitely be my last! Having now read the reviews for this Company I realise I should've given them a very wide berth. Firstly there was, what would appear to be normal, the change in flight schedule/airline. Secondly, having arrived at Gatwick two hours before my departure time to Newquay I stood with most of the rest of the passengers who had hold luggage for an hour and a half waiting for check in staff to arrive to check us in......nobody came! Myself and a couple of other passengers phoned the company to ask why there were no check in staff and were told that they were "stuck in traffic"! Unbelievable. In the end we grabbed hold of a passing employee of the airport and wouldn't let him go until he found someone to come and man the check in counter.....all the while the planned departure time was looming ever closer. Eventually one (yes, just one) person arrived to check in virtually a whole plan load of passengers. The first couple of people got checked in but then there was a couple, who had had their flight cancelled without explanation the previous evening, who had been given a scrappy piece of paper saying they were on my flight. Of course there was no record of them and the one and only check in guy spent ten minutes at least on the phone before beckoning the next person over to try and multi-task with the phone and booking in other passengers. What a fiasco! Never again, what a shambles....how are they allowed to continue to operate???
Review by Pater3 years ago
We were booked into Istanbul. After the recent coup, our government issued a no-travel advisory for the country & we were advised to rebook. When I tried doing this with fly.co.uk I was told that it was not possible to rebook to another destination, only to change the dates. I tried explaining that when a state of emergency has been imposed for the next several months & there is a government no-travel advisory in effect, this option would not work for us. After being put on hold for 1 1/2 hours, the service person with whom I spoke was incredibly rude & REFUSED to transfer me to her supervisor. My advice is to NEVER use this company. My family lost our entire booking & had to spend thousands on new bookings.
Review by Chretien3 years ago
They haven't provided flights that were available (bought them with another company next day) and keep requesting a payment. They do not reply to my e-mails. They are complete fraudsters.
Stay well clear of this company.
Review by Ragmar Melony3 years ago
Do not use this company, the website changes your booking with different dates, times and airports! You have to keep an eye right up to the absolute end of the booking and check every detail. I caught the first two but ended up booking a flight coming into Stansted that I originally though was Heathrow and couldnt change it! The phone support is awful and I spent 3 hrours trying to speak to them and they charged me for the pleasure. I thought I could do better than the Easyjet price and the lesson here is just book it straight from them. You can see all the comments others have made, just dont bother. Good Luck
Review by Jefferie3 years ago
I thought I was dealing with Ryanair direct, until I paid, nowhere did I see mention of a service charge which was massive. After reading reviews realised no point getting through to them as I would have no joy.
Does Ryanair get a percentage of this fee and are they complicit with this scam.
Review by KennyMM3 years ago
Added a service charge and insurance that I did not request!
Emailed numerous times without a reply and after reading other similar reviews don't expect an answer!
They are fruadsters...
Review by Raynil3 years ago
I bought a flight ticket from A Ryan Air through a fly.co.uk but unfortunately I charged not comparatively ratio with the flight price that I got and the customer service skill is dead because they don't have a listening tendency,anyway most travel agents try to mislead a custmer and charged un worthy money .
Review by Issaac3 years ago
I have just checked my booking details, and not only have they charged me a service charge to the total of my ticket. Meaning I have paid double. The ticket is for the wrong airport. So they screwed me twice. This company needs to be shut down.
Review by Javonn Hokera3 years ago
I bought flight tiket from this people from india you can recognize there accsent. I foun a better deal. And i cansel the tikets with in 24 hours and when i called to cansel they gave me the name of Delta's airline I had no problem cancelling this flight through that airline but when, I went to chenk my banck acct. I realozed that they jad not refunded the 450$ back to my acct. I called them bacl an now they are saying that this are tax and fees that are not refundable. They are a scam also know as reservationdeak.com
Review by Rasza3 years ago
Thought I was on the website of the airline I wanted to book with, but instead ended up on these jokers site. Got ripped off to the tune of £40 with their 'booking fee'. Utterly disgusted at myself for not noticing, and these scum for taking advantage of people who just want to book a flight.
Review by Gregz Furgala3 years ago
No were on the website does it say it will charge you a book fee. Just received a £120 bill from them for booking our flights. Go direct and dont use these!!!!!!!!!!!!!!!!!!!!
Review by Pætter3 years ago
First, it was the hidden charges.
Then, it was abdicating the insurance agreement with no solution.
Now, at the airport, there's no record of the extra baggage fee I paid.
Fly.co.uk is not just a rip-off, it commits fraud! Here's the letter I just sent their customer service folks:
So, by my calculations you have done the following...
1. Charged way more than the price indicated (as you've explained).
2. Failed to provide insurance which was paid for, with no reimbursement so far.
3. Folded an extra baggage fee into the bill, so I'll pay twice.
Solution, don't use 'em, go direct to the airline.
Review by Tamus Gibli3 years ago
I also booked flight throught this site and received an email one leg could not be confirmed and I should call to rebook. Number in the email was 02080995486. I have tried this mutiple times during business hours (for UK or Germany) and no answer and no way to leave a message. I tried replying to the email, no response. I looked on line and tried other numbers 02080995486 and also 4934135538, all no answer. I tried their contact us option on their web page also NO RESPONSE. So buyers beware this company is very suspect. Wish I would have checked out their reputation more thoroughly before trying to book.
Review by Semmens3 years ago
This company pretends to be "FLYBE.COM" and at no stage was I told about the "SERVICE CHARGE" £79, I contacted my bank and explained the situation, that they are FRAUDSTERS, and they refunded the charge so come on FLY.CO.UK call me and demand your £79!!! please expect expletives when and if you do call, .... OFF!!! also charged for non existent bags!
DO NOT USE!! You have been warned!!!
I have checked the "Let FLY know about your review. Just check the box and we'll notify them" Box. Have also reported to flybe.com who was very helpful, I suggest you do the same.
Booking made 20/01/2016.
Review by Ajini3 years ago
Wish I had seen these reviews before I booked! Only AFTER you have entered your card details does it tell you that you will also get charged just under £60 for the privilege of using their website! My flights didn't cost that for goodness sake! Basically for flights which I would have paid £40 on the company website I have paid £100. Will definitely not be using them again, and advise anybody else not to do so either!
Review by Saedi Vaseem3 years ago
My name is Laurence
Do not trust comfli.com. They should be called con fli
Do not book a flight with this company
They are Indian and lie about flights and prices. They will take your money and not give you the correct tickets and be left stranded
Don't book with them they are liers and robbers
Review by FredGifford3 years ago
I purchased a ticket with extra baggage in good faith this company could handle this request. They couldnt. They forgot to request additional baggage, Upon checking in I was informed fly.co.uk had not made this request. So I had to pay a further £80 on top of the price I spent with fly.be instead of the cheaper online price of £38
Upon speaking with customer services, they got aggressive and insisted it was my problem, not theirs and it was my responsibility to sort this out with the airline.
Having used many online services in the past, I can quite honestly say I have never been so insulted and ended up putting the phone down on them.
Lesson learned and I advise anyone here to stay clear from this company.Absolutely disgraceful. If I could give negative stars I would.
Review by Cavern3 years ago
The same bad story happened to me. I dont have much money to deal with this online fraud. After booking, the hidden fee appeared in the receipt, more than that ryanair secondly charge me for the same flight code. I used goeuro application to book ticket. When i sent emails for ryanair and goeuro, it seems they can do nothing.
All the contacts related to fly.co.uk are not available. I lost my money definitely
Did share it in all my traveling communities and hope people know about it
But if i can report this online fraud to a trustful organization, i will do my best.
Review by Julieo Eichelsheim3 years ago
Booked a flight from Manchester to Southampton return via this company - received invoice confirming the cost of £53 - which included a (hidden) £30 service charge; this was a very attractive fare nonetheless until I was then debited £30 separately for the service charge and a further £79 for the flights from Flybe. The latter confirmed that this was the correct price and that third party companies were notorious for this sharp practice - or I guess, 'fraud'. I got through to fly.co.uk's customer service (only by pretending to want to book a flight). They suggested I send them a bank statement showing the charges. From subsequently researching this company, I think I might be wasting my time!
Review by Insight Frankfurter3 years ago
I was booking through Opodo and had good price for flight to Vienna, for some reason my debit card was rejected x2 and then somehow I ended up on fly.co.uk and booked the flight at the same cost, only when I got the receipt I found they had added £79.95 service charge. very angry because they hadn't done anything for this. I tried to call customer services because e-mail to Susan Terrance was ignored, waited 30 mins and then was cut off. We fly tomorrow and so worried there aren't any seats booked I daren't tell my husband.
Review by Brockhurst3 years ago
Hidden fees, fraudulus techniques, no phone only emails. Dont use this company.
Review by Sonlight3 years ago
Same as all the other reviews. Excessive charges which were not disclosed at time of booking. Thus a £70 flight cost over £120. If you have been caught, complain to trading standards via Citizens Advice tel 03454040506 and to the European Consumer Centre 01268886690
Review by Bevita3 years ago
Terrible company!!! hidden charges, no response to emails, when I finally reached a person on the customer services line they were very polite but cut me off after about 5 minutes of being on hold. I called back and waited for almost half an hour in a queue - the issue was then resolved but because of the stess and charges I will be sure never to book with them again, the company should be shut down. I feel sorry for the customer service team, they are worth more than the company they work for and must have to deal with a lot of angry customers!!
Review by CAMcLaughlin4 years ago
I realised within 10 min of making a booking, and entering my credit card details, that this was a fraudulent website. Contacted MasterCard fraud prevention. They were already aware and had declined the payment.