Sadly, Disappointed... and, I haven't even completed my order yet. Had a problem at checkout and sent a message to customer support. It took about 36 hours for a reply, but FS never answered my two questions. Got an explanation as to how to "place" an order, not the problem with the order. FS did direct me to return to checkout and gave me a code for 15% off. Code was not recognized as valid and my card was once again rejected. Sent another message. No help from support, after 4 days. Guess I'll have to go somewhere else for that "unique" gift for my daughter's 16th birthday.
Review by Limfo Malios4 years ago
Did arrive but needed 2 emails then received many emails back with took 10 days which is not bad but not 24 hrs as described. Mother and granddaughter moon necklaces sort of thing you would buy on holiday in cheap gift shop, even said on plastic packaging made it n China ! but after all negative comments relieved they at least came. Would not us company again .
Review by Malefu4 years ago
I placed two orders on the same day only a couple hours apart. For 2 weeks my tracking number said the "label was prepared for shipping". I contacted the company and they did respond telling me they were overwhelmed with orders and were working hard to fill positions to improve service and my item would be delivered in 3-4 days. 7 days later I received 1 of the orders but another 7 days later I am still waiting for the second order. An email I sent them has not been returned.
The order I received was great. I love the detail and craftsmanship, just wish they were more reliable.
It is very unlikely I will order from them again. In this era of Drove delivery service, waiting a month for delivery is not acceptable. This company has some serious supply chain management issues.
Review by FrankeIOM4 years ago
I saw a similar necklace on Overstock.com & loved it. While trying to decide if I wanted to spend $40, I saw the same (I thought) necklace from Frances Scovel for only $12. I was disappointed to say the least but it's my fault. I should have known I wouldn't get the quality I wanted for $12. Lesson learned.
Review by Francois4 years ago
I ordered my item on 4th Dec and paid for 'expedited delivery'. The advert I responded to stated that the item would ship within 24 hours.
Today, 12 days later, I finally received my bracelet which doesn't look like it's worth the £39.99 it was originally advertised at although time may prove me wrong on this point.
I paid £10 for the actual bracelet and on first impression that seems a more reasonable price.
I asked for a refund of the 'expedited delivery' charge but was offered a 20% discount off my next purchase instead. It is however very unlikely that I will make another purchase from Florence Scovel.
Review by Eliard Hsiu4 years ago
Purchased the Eternity Ring, within two weeks the stones started falling out of the band. I guess you get what you pay for. $16 But, I loved the ring until then.
Review by Hobanhouse Maksoud4 years ago
I ordered several pairs of earrings and was very disappointed both with the quality and construction. They are very clumsy looking, the ear posts are very long and the stops are loose fitting.
Review by Mjar4 years ago
Ordered Christmas items on Dec 3 with free shipping - should've known that meant I might never see the items???? The sent an email 3-4 days ago that said my items (2 out of 3) had shipped. However, tracking still says only that the shipping label has been printed. Email response from them only covered my question as to why only 2 of the 3 items ordered and paid for were listed - it's on back order. Nothing as to why its taking so long. Should have read these horrible reviews...
Review by RandallAerialist4 years ago
ordered an item that were faulty charged me 3.95 to send asked to return costme almost same again neither of my postage were refunded but it were not an issue on mybehalf therefore i feel i should have been refunded postage as item should have been checked before sending to me also they offered to give a 20 percent discount if i kept? what is the use of that as it were a gift
Review by Morgo Tannia4 years ago
How do you get cust svc to respond after two emails about receiving a defective bracelet? Anyone?
Review by Kennyoz Yiatro5 years ago
I bought a few items all at once from this company. I paid by PayPal which was taken out of my account ASAP. 10th. I have contacted them numerous amount of times and still not received my items. It is the 20th and they still have not arrived. I wish they would have sent,as 2 of them are for presents the end of this month :(
Review by Cliffo5 years ago
Looks like something I could buy off ebay for £3 but I spent £20, will not be shopping with these again. Good website makes everything look expensive but in fact it's cheap and tacky looking. The bracelet wasn't finished off properly and had black spots on the silver part.
Items were thrown in a jiffy bag no nice packaging in a clear bag that says Made in China. Really reassuring that this has been hand designed. NOT
Review by Amoc5 years ago
I purchased several pieces....and since they are to be holiday gifts....have no idea if the necklace chains will turn a neck black...or the earrings fall apart. Yes, I am assuming the prices are reflected in the quality....I'll find out soon.Customer service is non existant.
And, prices one day...can be very different the next!!
Review by Piries5 years ago
This so called bracelet/necklace I would like to return but have heard nothing from the above website.
Really respected them but don't know what to think now [email protected]
Review by XcRiX5 years ago
Ordered in plenty of time for Christmas and still have yet to recieve products
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