I bought tickets on 2019/8/5 from Rovaniemi to Stockholm and I paid 357,17€ for those tickets. The flight should've been with Norwegian.
Suddenly, on 9/9/2019 Norwegian cancelled one of the flights, so flightfinder offered either to change the ticket, or I get a full refund. I said I can't change the dates of the flights, so naturally I would want the full refund option. Flightfinder then cancelled my tickets, and said it would take 4-6 weeks to get the money back from airline and then I would get the full refund minus their fee, which would be 30e. So I would expect to get back 320,17€ which would be fine after all.
Then when I've heard nothing from Flightfinder, I send them a message on october 8th, kindly asking, when I would get the refund. They answered this:
"Dear Aleksi ,
thank you for your email.
We have checked your case with our refund department.
Yes, we have recieved tax repayment from the airline and we are still awaiting for the rest amount to be refunded.
As soon as the amount will be refunded, we will repay it to you.
Thank you for your understanding!"
They then paid me 61,46€ which would be some kind of tax part.
Now on 28/10/2019 I asked them, that I am still waiting for the rest of the money to be refunded.
As per our system, we can see that the refund has been made on 10th October for the sum of 61,46 EUR.
We have sent you the invoice as well.
Like you can see, they are avoiding on answering to me where is the rest of the refund. I am afraid I will not get the rest of the money as promised, and it all seems they are not going to pay it.
DO NOT BUY ANYTHING FROM THIS SITE, IT'S A SCAM.
Review by Azeman2 weeks ago
Quick easy and best price. All I ask. Thank you.
Review by Anueka1 month ago
Buying process was easy because I could do it using online banking. No credit card information was required.
Review by Tdw1 month ago
Its so good and its save.
I love it
Review by Cetrina Baitsholts1 month ago
Flight finder did not help me to correct spelling name. Very very bad service
Review by DoreenDucharme2 months ago
jVery confusing and hard to follow I should have looked for an English version
My husband, Finish born and bred, had no idea what a 'verotunnus' is. Looked at old tax forms and could find no such term. Writing this o my husband's behalj.
Review by Cyann2 months ago
Review by Racolta WÄnehag4 months ago
Simply and easy booking system... also payment with visa debit works.
Review by Voidless5 months ago
Hidden fees and very bad customer service
Review by Jabre Leffler5 months ago
Total b*lls**t! I made a reservation from Helsinki to Denpasar via Dubai. Made a payment in full during the reservation, 1202€.
When I went to the airport for check in, I was demanded to pay extra 340€!!! When I informed Flightfinder this, demanding explanation and refund (I sent them a copy of receipt), they just did not answer anything.
I will take this case to European Customer Complaints-organisation!
NEVER EVER WILL I USE THIS SITE AGAIN! SCAMMING AND BETRAYING CUSTOMERS!
Review by Nietson6 months ago
Booked a return flight with them and due to unfortunately missing my outward flight, they have just cancelled the return, with NO
NOTIFICATION, no information provided, no refund, no explanation, no assistance at all! Luckily i checked my booking just 2 days before departure and guess what?! I find my booking being cancelled!
Working in tourism industry, I perfectly know that when you cancel a prepaid and confirmed service, against customer's will, you eventually refund the fee. Well, guess what? Not here!
Awful customer service! They took and kept my money for 2 trips, delivered none, and refuse to pay back for what THEY have cancelled. Absolutely unjustified and without any logic!
AVOID this company and its affiliates!
Review by Avante Engraver8 months ago
Booked a return flight with them and due to unfortunately missing my outward flight, they have just cancelled the return, with NO NOTIFICATION, no information provided, no refund, no explanation, no assistance at all! Luckily i checked my booking just 2 days before departure and guess what?! I find my booking being cancelled! Working in tourism industry, I perfectly know that when you cancel a prepaid and confirmed service, against customer's will, you eventually refund the fee. Well, guess what? Not here! Awful customer service! They took and kept my money for 2 trips, delivered none, and refuse to pay back for what THEY have cancelled. Absolutely unjustified and without any logic! AVOID this company and its affiliates!
Review by Ilhan Haaland9 months ago
I made reservation, the money was debited from my paypal account and the reservation was confirmed.
A few hours later, I received an email saying that they suspected fraud and THEY DECIDED TO CANCEL.
24 hours later, they are saying that IT WILL TAKE THEM 3 DAYS TO REFUND they money they have taking from me (although paypal refunds are immediate)
It seems that the way they finance themselves is by taking your money, then cancelling and then a very very slow refund.
On top of that, the phone numbers they informed on their websites do not work (I tried all the phone numbers of all the countries), and answers on their internet customer service takes a lot of time, do not answer the questions and never give a solution.
In summary: awful service, cancel against the will of the client, and keeping your money for many days.
DO NOT USE THIS COMPANY!
Review by Sanger Granovetter10 months ago
hi, ,I just made a booking with flightfinder, I just realize that I need to make a cancellation, the booking has not been in 24 hours yet, can I make a cancellation?
Review by Mobine10 months ago
No problems! Everything fine.
Review by Dipro10 months ago
The only thing: the support number in Finland was on automatic response when I a few times tried to call. This was during office hours.
Review by GroundMasta10 months ago
Not enough information about the actual flights when you book. For example: it was quite a surprise that the luggage was not included. And no mention about that while booking. Fair? NOT.
Review by AstridS11 months ago
Your ability to take vare of your customers is somewhat ok, but you are very greedy and yet unable to handle very simple customer requests.
Review by Vicks Filipczak11 months ago
One week, no tickets, not an email address where to ask for them. Also prices dont include normal luggage even though flight class is the same. DO NOT Book here
Review by Tiss McHol11 months ago
Irecieved 2 booking confirmations for my round trip. It really made my other bookings very hard at SAS.
Review by Chimay Stayton1 year ago
I have tried to register two packeages of skies on our fligt to Innbruck this coming saturday without succeeding.
Review by Vanesa1 year ago
The price was different than in the promotion and I never got the flight documents! I found a small print (a line in my email) a flight-company specific reservation number, and then checked in the flight-company page that I actually have tickets!! Never again!
Review by Pinney Sixsmith1 year ago
Its a good and a reliable service. The prices are reasonable and the service is good.
Review by Hoprich1 year ago
Hi, I have booked a flight ticket from India to Helsinki, Finland. My connected flight is from Moscow and the flight that flightfinder is booked for me is in the gap of only 30 minutes which is impossible for an international connecting flight. Could you please provide support and contact details who can help me to check another flight, I am already fed up by contacting the support team who is not responding to my calls. Also would be helpful if you could provide me with the customer service contact number who could pick my call and answer. Right now I am INDIA and my flight is tomorrow morning i.e. 25th November from New Delhi, so request for a quick support from your side, please.
Review by Dandridge Ribouet1 year ago
It was the most complicated booking on line I have ever had in my life. Message after message to get into a link that would possibly bring me to the tickets that I had booked and paid without result. I am trying to understand why so many complications and windows opened linked to other links and so on if the best thing would have been to immediately receive the flight tickets directly to my e-mail address. I am sorry to say it but, I would never book again through this site