Arrived early and on time. Work was performed professionally and quickly. Since drains have been cleans plumbing system is working great. I highly recommend using these guys again.
Review by Anupap1 month ago
The 2 times we've used Fixd since we moved into our home in Feb. they have been quick to respond and got the problem corrected the first time.
Review by Mariugenia Sadauskas1 month ago
Your call center follow up is horrible. Your billing system is terrible! I signed up online during an apparent storm in Dallas that created multiple problems. I was ensured by you customer service that everything went through. I finally used it for an AC tune up, charged the card on file and I get a message showing it's still due a month after the service was performed! Next my garage door spring breaks and I attempt to file my first claim and I'm told my polucy wasn't paid for??? B.S. (bull schit) The customer service rep told me she sees it should have been paid and that she research the issue and call me back. In the meantime I paid $185 for a new torsion spring and still no call back from your customer service. Terrible! Customer experience is terrible. Zero stars!
Review by Sherrylynn1 month ago
Repair was scheduled promptly, arrived on time and repaired in a timely and professional manner.
Review by Amandea Somko1 month ago
Although not immediately available and have to call the company a few more times after the initial call, all of the phone calls were handled professionally and actions were taken to address the need. Contractor did a fine job. Worth it! Thank you!
Review by TheVioletSock1 month ago
Showed up on time, and didn't even charge us the price quoted, he was very proffesional and explained what the problem was.
Review by Graystone1 month ago
Took a long time for a repairman to come out and check out the leak on my hot water heater. When they finally showed up he didn’t have necessary equipment to repair. It took them another 2 weeks to come back out to tell me it was going to cost almost $600. To repair/replace. I could have already replace it myself for very little extra cost. Will never use them again. Not to mention they do not return calls. Bad experience
Review by Clarella Truc1 month ago
This is the best home warranty/repair company I have ever used on our rent houses and our personal house! No questions asked, they just repair or replace what is broken!
Review by Kagome1 month ago
Because nothing is covered because everything is “ normal wear and tear” that’s how stuff you use works. Your warranty is bull crap. And has been an absolute waste of money. In fact I’m embarrassed to give you one star but since no stars is no option here we are.
Review by Dyelon1 month ago
Prompt response times and courteous technicians who knew what they were doing. Had an issues with quoted pricing which was resolved by service counselors.
Review by CassieMcArtor1 month ago
We love Fixd, their honesty and solid work are incredible..but who else charges labor by the minute (rather than by 15 or 30 min chunks) and guarantees the price they agree to no matter what else pops up during the work?? Plus, the warranty price goes DOWN after the first year on their plans, and it was the lowest price to be found to begin with!! You'll be glad you gave them a shot!
Review by Muzdalifa Alzebdi1 month ago
Toilet was repaired and replaced with new parts and now works great. Leak fixed!
Review by JosephDR1 month ago
The call line people were all helpful and pleasant. Setting a time was easy, as well as tracking location of the service provider. The app is easy to use and overall I highly recommend Fixd Repair for home warranty.
Review by Hengrui Batican2 months ago
The fan was supposed to be covered by the policy but after the repair person finished I was handed a bill for 300.00. When I called the agent at Fixd told me the damage to the fan ( a bird got stuck in it and burned it out) was an act of god so they weren’t covering it. I asked for a supervisor. They said a supervisor would call me back a week later No one has called me back!! I will not renew with this group!! The fan cost 50.00. It took 20 minutes to replace. I was charged 250.00 in labor ??
Review by Babrown2 months ago
Robert Smith, FixD technician, was here to fix our oven temperature control problems. He was diligent, professional and really knew his stuff in repairing the problems. Our ovens now control temperature consistently and match the indication on the control panel with independent thermometer readings. Thanks Robert (and Fixd)
Review by Polki2 months ago
Happy with service ....cleaning and maintenance has been excellent ‼️ Start weekly maintenance this week 😎
Review by SirAoK2 months ago
This company is total crap. RUN! Their customer service is the worst, they charge you before they ever come out, they changed what they cover and didn’t notify anyone when the company was sold, half the technicians don’t know what they are doing.
Review by CSnipes2 months ago
The best home warranty I’ve ever purchased! Easy to use app on my phone, honest coverage based on your package, transparent pricing, and professional technicians.
Review by Sheemanty Derrow2 months ago
The serviceman showed up on time and fixed the issue. Very happy!
Review by Giox2 months ago
Everyone was very nice and professional and prompt. However, in the end the job was not done right and it caused us a lot of stress and unnecessary work. We had pool service for 4 - 5 months and our pool was turning white and blotchy (brand new pool). It turns out that in 5 months of pool service, our calcium
Levels were never tested by fixd and it was very high, causing our plaster problems. Fixd says they did not add the calcium, but they should have been testing it. This is what we paid for. The result - we had to completely drain our pool, have it sprayed with acid, refilled, and multiple more acid treatments to remove all the calcium from months of neglect. Now years have been taken off the life of our plaster from the treatments required to fix the problem. It’s all very disappointing.
Review by Shartaz Hourel2 months ago
Brandon Bohannon and his team have been great to work with. They have done an excellent job with scheduling as quickly as possible and having the work done by qualified professionals.
Review by Jhiza2 months ago
Fixd came to replace our hot water heater. They were professional and efficient.
Review by Jurest Mich2 months ago
They made sure to get back with me on my claim and reimburse me for my plumbing issue in my house
Review by Pulkit Starakis2 months ago
I always am told my Bill is handled then I receive additional calls/emails saying I owe. I've had 2 times that were emergency that was delayed in scheduling. I'm on the fence Now with this company.
Review by Illianna JongWon2 months ago
The technicians don’t seem to be knowledgeable and they were rude. None of the four visits were covered, so we had to pay the deductible and for everything else. They came out one time to fix the sewer system, it was smelly and baking up. They snaked it and charged us $250. Then came out a month later and snaked it again. They also said we had to pay $250 again for the snake and tried to charge us $350 to put a camera down the drain and $250 to put a smoke bomb down there. We ended up telling them to leave and then I called to complain. We’re were refunded $150 for the snake, but not for the after hours surcharge. I called a plumber outside of Fix’d and they came out the same day, no surcharge. They diagnosed the problem in about 10 mins. Turns out there was no pipe to snake, the snake was covered in mud, something you shouldn’t find in a sewer pipe. They fixed it in 1 day and we were very happy. Won’t be signing up with Fix’d after our contract is up. This was one of several disappointments. I will say the app is EPIC. Also the customer service at their office was great too.