Ordered exercise bike pedals and straps. Straps were unusable because they were so short. They put the blame on their supplier and took no responsibility. Issued a return authorization but did not pay return cost. I would barely get enough back to cover shipping back. Got stuck for almost $50 for unusable product.
Review by Kuppie Halkoski3 months ago
This site is awesome! You search for your model and every part shows along with pictures of the parts for most items. Great exploded view of the model to help you pick the correct item. Items were shipped on time.
Review by Subarashii Sambell3 months ago
Easy search for part, and very fast shipping
Review by Kharine4 months ago
DO NOT BUY FROM THIS COMPANY
I ordered parts for my treadmill. They came in and were completely wrong for the machine. I spent $75 US on the parts and they will not issue a refund because they have a 30 day refund policy. The parts are still in their bags with the labels in them! Easy to restock, but they won’t take them back.
Review by Jedediah4 months ago
It was easy to order parts for my smith crossover machine, fitness repair parts was the only place I could get the parts I needed. They were delivered when expected and my order was exactly the way it was described on the website.
Thank you FRP
Review by Claygate4 months ago
Ordered parts for my seven year old LiveStrong stationary that I could not find anywhere else and these guys had the parts. The shipment was prompt and correct. Would definitely use them again.
Review by Verweij4 months ago
Tried to return a part that didn't match the description and was met with nothing but resistance and indifference. Have always been disappointed with FRP customer service.
Review by DorsetBuoy4 months ago
Thank you for having the cable I needed . I could not find it any where else. Perfect product , fast shipping . You are my to go to on parts.
Thank you again.
Review by LaMark Derrow5 months ago
Faster delivery than expected.
Review by Sinharib6 months ago
One star? Only because there is no zero or negative rating. I ordered a wiring harness and a power supply for my Schwinn recumbent bike. I received the wrong harness and a power supply that got too hot to handle after 15 minutes after which it puked out completely. I contacted Fitness Repair and might just as well pounded my head on a brick wall. Every part of this transaction was like a root canal. Their prices are outrageous. Minimum order??? Bull! $19.00 for shipping! Hah! It cost less than $8.00 to ship it back. Restocking fee?? Are they going to restock a fried power supply and ship it out to someone else? Minimum order fee not refunded? They have already spent my money, and I received absolutely nothing for it. They offer the most draconian terms of commerce that I have ever encountered. Fitness Repair Parts is the worst of the worst. Stay away from them.
Review by Jedrzej6 months ago
By far the worst company I have ever had to deal with online and thats saying a lot. I order parts (foot end caps) for my Body_Solid gym. I used their very own website and drawing to find the part as per their part number. What I got was not even close. I then ask for a RA number and I explain that their website is not correct as to how they list their parts. Was told I would have to send part at my cost plus pat the restocking fee for the parts they sent (Which were wrong). They did tell me that could submit proof of the error. I offed their own website as proof but was told I could not use that. They are a ripoff. Never again and I will pass the word.
Review by MariaZwickl6 months ago
I received a damaged treadmill deck. They placed the blame on FedEx but it was their poor internal packaging. They filed a claim with FedEx which was approved but WILL NOT ship the replacement deck until they are paid from FedEx in 30 days. It has been about 30 days from my initial order after dealing with them and have another 3 weeks if I even get the replacement. TERRIBLE customer service. Of course when I ask to speak to a supervisor they can only send me to voicemail. DO NOT buy from this company. Price for the deck was $20 cheaper than others. NOT worth the headache. If you see a good review about this place I would consider them lucky or its an outright lie!
Review by Mrbbhead Nyswonger6 months ago
The stationary bike seat was not cheap, but it was an exact replacement for the one that had been damaged, so I am very pleased.
Review by Hildebrand Barbeito6 months ago
Excellent!! Had just what I needed and shipped FAST! A++
Review by MatteoW6 months ago
There is something very odd about an online company whose reviews are almost evenly split between 5 and 1 stars. Let me set the record straight. I have ordered from this company before, and they are the most dishonest and unscrupulous business I have ever worked with. Their customer service organization is the worst I have ever seen. They couldn't care less about customer satisfaction. They shipped me the wrong size treadmill part (even though the website add listed the correct dimensions) and wouldn't refund my money. They ignored my calls and emails and left me hanging out to dry. NEVER do business with these guys. YOU WILL REGRET IT!
Review by Benaïm6 months ago
Do not use FitnessRepairParts.com !!! A pair of straps for an exercise bike were ordered, straps arrived damaged in pieces inside a small solid box. When contacted them they informed me that they raised a claim against FedEx which I found strange and sent me another solid box with more damaged straps inside. It appears to be a common practice with no quality control is done when dispatching parts. They are requesting me to return the damaged goods without sending me a Return Label...... More money to through down the drain !!!!
Review by TommyC7 months ago
I ordered a part on March 31st, they sent the wrong one and I am still waiting for them to send the correct one on 5/21, almost 2 months later. I paid extra for 2-day shipping and they wont refund that either. It is beyond the worst customer service I have every encountered. They can't even give me an estimated time as to when i will receive the correct part and they will charge me 20% if I decide to ask for a refund. It is crazy to think that this type of customer service exists these days with all the competition out there.
Review by CaliMC Carolk7 months ago
Extremely Poor customer Service
I wish I had researched and read these reviews before any dealings with this company. Like some of the reviews I have now researched I'm finding now, that I am also a casualty to the misrepresentations of the parts sent. Not only did I contact them(Phone and email) within the allotted time of the return policy about the incorrect parts as well as sending the requested evidence in the form of photos they requested, phone calls and a thread of emails. I was also refused a refund of a measly 38.00, supposedly by the highest ranking (as it was expressed to me) person on site to rectify this simple issue. Customer retention apparently does not seem to be a bullet point with this company.
Review by Dud8 months ago
Bought a $6 part and has this company has a minimum order of $25. Company was unwilling to wave fees so my 1 part turned into $45!. They charged $17 to ship fed ex. The amount didn't change if it was 1 part or 2...which says this company is making $$ of the shipping as well. Clearly they are a price gouging company!
The only company to have access to the part I need too! Don't use if you don't have to.
Review by Axit DelGato8 months ago
If I could give zero stars I would. This company was absolutely horrible to work with. I needed a $1.76 power wire harness for my Schwinn 431 elliptical. The part they showed online was shown as the part I needed and the picture matched my broken 3 wire part. There was a $25 minimum charges so I also ordered a new speed sensor for $8.00 since mine was damaged but still working. The power wire harness they sent me was not as pictured and only had 2 wires. After numerous un-responded to trouble tickets and phone calls, pictures sent etc. they finally confirmed that they sent me the wrong part and they didn't have the correct part. When I asked if they were going to wave the 20% restock charge they said no and that they would also be charging me a 30% electronic inspection fee. Obviously it's not even worth returning at this point and my elliptical is now a boat anchor. I'm very unhappy with all of the time I had to put into this just to find out that they sent me the wrong part and wouldn't give me my money back.
Review by Ail Haakon8 months ago
Wow, watch out for fitnessrepairparts.com. I ordered some parts from their website; the exact parts that they said would work on my exercise bike. When I tried to return them for being the incorrect parts (they didn't fit) I was told I couldn't return them because it was outside of their 30 day return policy. Policy or not, they should have acknowledged that they screwed up and either exchange or returned the parts. By the way, don't bother contacting the manager (Susan) who's response will be "the system will just not let her do anything about it".
Review by Perryman8 months ago
i think its great fitness Repairs can provide parts for older training equipment.....saved us literally 100's of dollars..the delivery of the part was quick, reasonably priced, part was well packaged and the refund for the old part was given...
i highly recommend Fitness Repairs and would not hesitate to deal with this company again...
Review by HappyLIBuyer Fidelas9 months ago
A company I needed to find the EXACT parts for repairing my treadmill. FitnessRepairparts had the parts, fair price and shipped fast. Thank you. Would do biz again.
Review by Isidoros9 months ago
Sent me a part that broke after only 10 minutes of use. Spoke to the supervisor, who told me that I would still have to pay for return shipping to mail me back a product that wasn't broken. Disgusting. Didn't even get so much as an apology.