I ordered Dermo Ointment from them at the beginning of September. My order acknowledgement very clearly says that I ordered Dermo Ointment. I have received a leaflet on Dermo Ointment from Fishpond which they are now saying that I ordered. Why on earth would I order a leaflet from America on Dermo Ointment when I can google information? Complete waste of money, please don't waste yours.
Review by Stehe Bücking2 weeks ago
Very terrible. Ordered a product on 23/08/19, and the expected date of it arriving was 27/9/19, but till today (6/10/19) the product still isn't here. Tried to contact the customer service regarding my product and try and get a refund but still no reply from them. Honestly, this company is a TOTAL SCAM. I'm wondering why some people might even give them a 5-star review (probably was bribed to put such reviews???). The tracking system they provided via their website and the shipping company is totally unreliable and I can't tell where my item is at this point in time.
To future users of this website, NEVER EVER buy from them unless you want to just donate them your money
Review by Foxdo Kiecker1 month ago
Purchased a game from Fishpond, which turned out to be the German version, which I dont feel was clear from the website, but prepared to accept my error. Attempted to return it only to find that, despite the sent address being in the UK, the return address is in New South Wales!!!! Ontop of the "restocking charge" it costs more to return it than to buy.
I will not be buying from Fishpond again
Review by Eleas2 months ago
I really like Fishpond as I used it in the past but recently I made an order, and then moments later it disappeared completely. I contacted Fishpond via email and was told it was due to a fraud system but I don't know if I should believe.
Due to this cancellation a product I wanted is now only available at a higher price then it was available before.
I'm honestly disappointed with Fishpond, this is unacceptable.
Review by Shakesha2 months ago
We own TIY hair ties and Fish Pond is illegally selling our product on their site. We are in the process of working with lawyers and others to get them to take it down. Do not buy from them as they are doubling the prices and ordering from the sites you could be buying directly from. Criminals!
Review by Zbracar2 months ago
Item arrived in good order and quite quickly.
Review by Barnabás3 months ago
I ordered a book on the 21st of August and took my money Fairly quickly. They said they sent it out but tracking does not show anything!. Regardless of it coming from the UK (apparently) the tracking should show up! But nope nothing. Talked to Australia post and they said it may be dodgy.
Hoping to get my money back because I am 100% these guys are dodgy and just send automated messages.
Review by Lirps Bothman3 months ago
If I could give them a negative review I would. Placed an order it said it was going to take a month okey. So I go out to check for the order ship date and nothing. They have no phone number but you can email. I email and a week later I get the response due to online security reasons they thought a 30 dollar item was fraud and canceled the order without sending a follow up email or phone call. They don’t have a phone so email is best they say WOW... what a way to run a business. I would never order one thing from this place ever again.
Review by Enwongo3 months ago
wow I wish I would have read these reviews before making a purchase. I ordered a vinyl... it took a month to arrive (not including a mix up with the post office after that.) When I picked up the item, it was something completely different then what I ordered, and the original is higher price and of course I have to wait till my return arrives to even get refunded. Long story short: way more trouble than it was worth. :-/
Review by Lilachand Hendgen4 months ago
Purchased a gift voucher for a friend but cannot locate the actual voucher number to use at checkout. I only have an order number. Fishpond have failed to respond to my FOUR requests for help. I have submitted support requests through their online contact page and also through Facebook with no response. I had always been happy with fishpond but will not be using them again
Review by Intermarque4 months ago
I place my order on 3 July and satisfied for them to inform me on the sent status. Thus, I am able to note on the delivery date.
Review by Badjah4 months ago
FYI - Fishpond.com operates from New Zealand. I placed an order 06-08-2019 , estimated delivery was 06-27-2019 , it is now 06-28-2019 and the merchandise has not even been shipped !!! No communications from them or Google Express for that matter about any delays. Now I am trying to cancel the order. Google Express won't do it , have to try and get it canceled from Fishpond. ( do not like that aspect ) , If I could give them a (-10) star rating , I WOULD - STAY AWAY FROM THESE PEOPLE !!!!!!
Review by JaneHalvorson4 months ago
I would never recommend this site. I have placed and order 2 months ago and was trying to get an update from them. I still have not heard from them until today and it is impossible to track through their webpage. My order number was #93829272.
Review by Muqtadir4 months ago
I saved like $50 just from the free shipping! That’s a no brainer and I will definitely be ordering more stuff!
Review by Silken5 months ago
I bought a DVD from Fishpond - it was the only place that sold it and I couldn't get it otherwise in my country. I was so happy to receive it stress-free and earlier than expected in my letterbox. I will definitely go back to Fishpond as my first choice for online shopping. Highly recommended!
Review by TonyBlue Mellin5 months ago
I've ordered a number of times from Fishpond and all these while, the shopping experiences have been good. The items received are in tip-top condition, and have enjoyed free shipping.
Review by Dalgis Diekmann5 months ago
Ordered a textbook, after 5 days it had no signs of the order shipping. I cancelled it which you can do if it hasn't shipped and they kept $25. The item hadn't shipped and had no shipping date so they hadn't paid shipping etc. I am a student so $25 is a lot to me. Will not use again as they are unreliable.
Review by Xiaoke5 months ago
I like the method Fishpond keeps me updated on my purchase order.
Review by AntP5 months ago
I have ordered an item on 16th May 2019. The delivery estimate was Jun 6th to Jun 14th. It wasn't actually sent until Jun 5th so the delivery was anticipated to be Jun 17th to Jun 25th. I have no way to track this order to see where it is and now it is Jun 26th I am wondering if it was all a scam and was not even sent! I have contacted your customer support and received a stock reply with no help whatsoever basically telling me to keep waiting. I have tweeted too, not even a response.
This was meant to be a gift but the birthday has now passed so I am feeling very frustrated at the lack of customer service from Fishpond. I won't be recommending your site after such a poor level of service
All I wanted was a tracking number so I could see where the item is! Is that so difficult??
Review by Zsolti Holeve6 months ago
Hi. i am one of the fishpond customer from malaysia. but i seem to have problem with my order. on the 1 february 2018 i ordered the Mercury and me book and now its 7 february 2018. i already made the payment the same day as i order it but in my account when i search for my order, it shows that no order has been made but i did get my order number. so i try to track down my purchase item but i just cant track it. its my first time using this online shop and the problem really worry me as i really want that book. also i have not received a single email to confirm my order like any of the customer. the product, product status and estimated arrival are not also show in my account. so yesterday i try to reach out through email but there was no response until today. can someone explain to me ? i read so many good review and they do not have any problem with fishpond. some of them have used fishpond like for years and still do not have problem. the bad reviews are kinda similar to me but i need the explanation :(
Review by Ludwig6 months ago
I orderd some books 31 dec. and payed it and got confirmation on mail but since then i`ve heard nothing more and no books. I am from Sweden and this was the first time ordering from fishpond. I saw the books and didnt really saw that it was the other side of earth but so long time is not acceptable. Do you send it by boat? If there is some delay i expect at least to hear something throu mail. Hopefully you see this.
Review by Mequa6 months ago
I had an order (90220831) which fishpond stated that it was shipped almost 2 weeks ago, but the tracking number given was not even registered to the delivery company. Contacted them a few days ago via their online enquiry function but have not gotten any response. They have no phone number, and the other alternative is to mail them a letter to New Zealand,
Although Fishpond claimed to have replied to me, this is not true. I have checked my email and online many times but did not receive any.
Review by PaulMendoza Meerema6 months ago
Purchased Apple Lightning to SD Card Camera Reader from Fishpond (#96103704). Delivered a clearly counterfeit product.
I provided photo evidence and asked for a refund. They asked me to follow the standard return procedure, which is already ridiculous.
Then, the closest reason that I can choose in the return form is “wrong item sent”, which the system told me to contact Fishpond and need to process it manually.
I reported to them and I still haven't heard from them after 3 working days.
I will avoid them at all cost in the future.
Review by Koy7 months ago
In spite of overseas shipment, my order arrived in a timely manner in excellent condition and as described. And you can't beat FREE SHIPPING!
Review by Gintas7 months ago
I ordered a book (400 $) about 2 weeks ago. Did not receive any conformation email and have been trying to contact fishpond in-regards to what was happening. Money was taken out of my account however no update of any sort. Managed to get into contact through email (they do not have any contact number). I emailed every day and got a replay maybe every third day or so with the same response of "we are processing". Its been about 2 weeks now with no actual conformation of when i will receive the book. I will never buy from fishpond, not because of the delay in processing but the lack of customer service.