If I could rate this company less than one star, I would certainly do so. They are deceptive and do poor work. I have used this company for tire replacement and vehicle repairs for about ten years and recently took my vehicle to the location on Mason Rd in Katy, Texas, for an oil change. While there, they told be that I needed new brakes, which THEY replaced a few months prior. They also said that I needed all of my lugnuts replaced due to wear. I have NEVER had lugnuts replaced for ANY vehicle I have ever owned. Firestone had always changed out my tires, so Firestone should be responsible for the any replacement. Their customer service department offer no solution to my complaint, other than coming back into the shop for a free examination of my vehicle. I have not, and will never return.
Review by LetsTalkFight3 months ago
My daughter is a student at Kent State University and she had an issue with this location. They were deceptive, lied and took advantge of a young female customer. When I asked the acting manager for the district managers or home office customer service number, she refused and said they are not allowed to give that out and handle all complaints internally. I am a district manager for a large corporation and this is not how we take care of our customers. I would not recommend the Kent Ohio location to anyone especially to a young student.
Review by Leading5 months ago
AVOID FIRESTONE COMPLETE AUTO CARE! Purchased some tires and an lifetime alignment ($568) at the Marconi Avenue shop in Sacramento. When I went to pick up the car, I noticed right away the Airbag warning light was now on when I started the car. Also, the digital clock was way off indicating the shop was messing with the battery or electrical system for unknown reasons. When I took the car in, the airbag warning light was definitely not on and the clock was fine. I did not move the car from the parking lot and immediately told the service manager at the desk. He then immediately inspected the car and confirmed the problem. He told me to leave the car and they would find the problem tomorrow in the morning. The next day, Firestone again kept my car the entire day. However, they claimed they could not find the problem and claimed their scanners would not work with my car. They also tried to deny causing the problem and told me they spoke with the dealer and they was told is no way the were responsible. I told them my car was in this condition when I took it there and I wanted it fixed. Manager was rude. They set my a claim number and said Firestone would contact me. Since then all I have gotten was delay, tons of run-around and being ignored. The car is still not fixed which is a big concern because in this car, the airbags will not deploy when the warning light is on. I have barely used it since this problem since it is unsafe now. Again, this was not a problem before taking it to this shop and I do NOT believe it is a coincidence. This car has been in my family practically since it was new and the airbag (or any other) warning light has never come one. Although this car is older, the mileage is low - about 35,000. I believe that Firestone somehow damaged my car and I want them to put it back to the condition it was before their shop messed it up. Besides the loss of use of my car it has caused me a great deal of wasted time and frustration. Firestone has a "customer satisfaction" policy painted ON THEIR WALL but it is a joke. They admitted they are incapable of fixing this issue. The dealer will have to do it. STAY AWAY. Firestone does not stand behind their service and their customer service sucks!
Review by CrisoferCasg6 months ago
Terrible customer service. Unprofessional and careless staff.
Review by Armeia Kqnis8 months ago
I have 5 cars and always take them to my Holladay Firestone in Utah. I have done this for over years. They keep excellent records of each cars history which is available to me at any other Firestone nation wide. AWESOME tires, warranty and prices. Best of all, is the lifetime alignment service, incredible value. I trust them and I know that I have saved thousands of dollars over the years. Specifically, there master mechanic Louis is brilliant and Brandon always makes time for me. They have gone the extra mile for me. All the staff has been great here. J.L.H.
Review by Tabeeb Aycoban1 year ago
I went to the one on hollywood and dixie hwy in hollywood florida. I went to get my vehicle aligned. It took two hours pass my oppointment. Then they said their printer is not working. So they had to put it on the lift again. After that i got the suv back, and not even a full day the steeting wheel is slainted to the left instead of straight. Then at the end of the day, dec 31 my suv that was working fine starts to overheat, i check and the fan wont turn on. Now im stranded on new years, now ac. I know they maliciously sabotaged my vehicle, trying to force me to go to them to fix it. This was maliciously, they are disgusting scum, they are most likely being instructed to do so by their corporate headquarters. I went leave a review about these nasty disgusting thieves, these worthless disgusting demons and come to find out alot of people have been complaining about sabotage, horrible miss treatment, abuse and not only that, but the corporate refuse to do something about it. They all need to take real lie dector test and im sure they will all be gound guilty. They are all guilty and now im strand on new year in a neighborhood with no air conditioning.
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