I rented a car from this appalling company via Ryanair. i took out collision insurance through Ryanair, not Firefly. Despite this Firefly have taken funds from my credit card to the amount of £114 for 'optional' roadside breakdown cover, glass and tyre damage cover and an additional amount of one Euro a day as I did not take out the collision insurance through them - a waiver charge. I have made several attempted to speak to someone at the company to no avail, the fact that the company is in Spain adds to the problem. The company advertise cheap hire rates but don't be fooled - there are hidden charges. Go to a REPUTABLE car hire company, you will save your money and avoid the stress. Appalling.
Review by ZippysWorldOnline2 months ago
I rented a car via Rentalcars.com to collect from Firefly Murcia airport last August. As with many others here they added an unexpected charge to my credit card, (£71), for something to do with the windows. I did not request this nor was made aware of it at the time of collection. An untrustworthy company that's likely to add unexpected charges to your credit card. Plenty of other car rental companies out there so avoid Firefly at all costs.
Review by Cayson2 months ago
DO NOT USE THIS COMPANY. Absolute scam from start to finish. Especially don’t book through Ryan Air “have you booked your car hire” e-mail prompts. They’re clearly in cahoots with the airlines with regards to insurance for damages. Whatever you do DO NOT book the car hire in one name but ask for another driver to be added as that will cost an additional €80 for a simple admin task.
To ensure you start your holiday on a high, I advise to book your car directly with a well known firm and pay slightly more.
Review by Tymal Derrow3 months ago
Total ripoff. A voucher with 18eur for 5 days was transformed in 180eur with hidden taxes. Stay away. Never happened nothing like this nowhere
Review by Jari3 months ago
I can not even give this company 1 star. We just went to pick up the car in Sevilla Airport we had hired on the website. We har allready paid for the rent and full cover. They tried to charge us 322 euros extra for insurance, petrol, tax etc. We told them, that we didn't want to pay for extra insurance. We allready had paid. I called my bf who is Spanish and asked him to explain to her, that we had allready paid. She did not want to talk to him. She was rude and arrogant. Don't ever use this Companys.
Review by Jmallon3 months ago
I would not give this company one star .We hired a car from Faro and we were under the impression we had pre paid an additional driver on the Jet Two booking site however we later found out this was not the case we had only booked an extra driver on the insurance so that was confusing to start off with.We were happy with the car given to us at the airport and the man explained all about the mileage we were allowed to do and all about the petrol returns policy.I signed for the car and filled in two driver forms and never at any point did the man point out that there was a charge for the extra driver and because we thought we had already paid that we didn't question it.I returned to have an extra almost £60 charged to my credit card .Jet Two were not interested and said I signed for it so it was up to me to take it up with the rental company.I know I have to pay this because I signed but I had no idea I had and feel I have been conned out of that money .I would never let Jet Two book a car for me again.I would never us Firefly again or Hertz I've had trouble with them before.Do not use this company.
Review by Naliaka4 months ago
Rented in Alicante in September without problem.
Rented again in Murcia and returned full, no marks, no damage was told all good. A couple of days from our return noticed a charge for £91 on my credit card from Firefly. No email or contact from them that there was a charge.
Have tried contacting them by filling in the form on their website and no joy. Going to our credit card company now as they said if no response for 14 days then they will take up on our behalf.
Shame as they are going to lose regular business from us.
Review by Eylon4 months ago
I have been a regular user of Firefly(Hertz) in Malaga for the last year and no problems until last week. I always take out the extra insurance when booking with AutoEurope so don't need the local extras. Last week,it was late, there was a big queue and the very friendly service guy said as they had my details on the system he could do the paperwork very quickly. He confirmed there was no excess and got me to sign the normal papers quickly. What I didn't notice was that he'd added ALL the local extras without telling me. My fault for not seeing the CON trick but, as I said, it was late and I was tired. Imagine my shock when I noticed €248 on my credit card yesterday !! This guy conned me - plain and simple and more fool me for trusting him. Previous Firefly people had been great but this guy was very clever how he did it. Firefly is owned by Hertz so shame on both of them that they allow this to happen. It's theft, plain and simple.
Review by Sqjh4 months ago
It is a pity that I did not look at the rating of this company before booking a car. Other customers said: beware of attempts to increase your bill. Unfortunately, it happened to me.
When I came to rent a car the employee of the company very persistently imposed on me insurance from FireFly. I explained to her that I have full insurance from Rentalcars, additional is not necessary. I repeated 3 times. As a result, the employee still included the proposed insurance in the contract, but did not tell me. I was in a hurry, and I didn't look at the contract carefully. Signed, took the car, and on the day of the return of the car my card was charged the amount of FireFly insurance. Such dishonest behavior does not add respect to the company.
Review by Payoutcz5 months ago
I found this company through Rentalcars.com but very much regret not checking on TrustPilot first.
After my rental, they charged me 200EUR in phoney 'damage' and 'fuel' charges. Luckily I had photos and receipts so got the money back eventually, though it took 4 months and letters to the ECRCS and American Express.
Firefly provided no communication whatsoever through this process, no receipt or responses to concerns. absolute zip. They just took the money off my credit card and hoped to get away with it.
Spend a little more on a reputable company and save yourself months of stress!
Review by Tamsin5 months ago
At first, I was very pleased that this time Firefly did not try to force their insurance on me the way they always try to do. My car was as always fully pre paid and I had my full protection insurance prepaid via Rentalcars. There were no discussions at the front desk at the airport in Málaga, I received the sheet of paper pointing out a couple of dents on the car, the way they always do when you don't buy Firefly's insurance. I singed the car rental agreement as always and all was fine. When I received my credit card invoice, Firefly had charged me full insurance and obviously I got really upset. This was actually worse than them trying to force the insurance on me in a discussion at the front desk. They knew I had pre paid full insurance via Rentalcars. Rentalcars has been nice to reimburse the insurance I bought from them. But Firefly was the one cheating me and behaving in a very unacceptable way to a customer. The only right thing is for them to return the money they took from my account without my knowledge. I gave Firefly good reviews after the car rental, but that was before I became aware that they had cheated me. Be aware everyone! Read every single word on the contract. Don't trust Firefly for a minute and don't sign anything unless you understand 100%. Better yet! Don't use Firefly!
Review by Jucksca5 months ago
FIREFLY CAR RENTAL, MALAGA. Welcome to the world of gangster capitalism. One star rating is way too much for this company. CAVEAT EMPTOR…BUYER BEWARE. Do not use this company …EVER…if you wish to retain your sanity. I should have heeded warnings in Trustpilot, Reddit, The Guardian etc. etc. which warned me not to use them. PLEASE NOTE ; This company is owned by HERTZ.
My recent experience in Malaga started with car rental search engine RENTALCARS.COM who recommended FIREFLY. Please note.
The FIREFLY service lady at Malaga Airport was rude, aggressive and when I complained of a ‘Seniors Charge’ ( 70 yrs) she said I was foolish to use RENTALCARS.COM who often mis-informed customers. In addition to the prepaid rental charges made to RENTALCARS.COM she proceeded to charge me additional costs as follows : Airport charge 8%, CC Fee €3.30 : Senior Fee €68.90 :Fuel €63.00 : Service Charge €34.60. On top of thIs I was charged 21% VAT, all totalling €222.00 extra !
I complained that VAT was not applicable on an Airport tax nor on pre-vatted fuel but I was ignored.
In addition I was advised that the fuel policy was FULL to EMPTY ! As we are all aware, it is virtually impossible to do this is and is yet another scam used by FIREFLY.
In conclusion I hold HERTZ, the parent company, and FIREFLY, jointly responsible for the blatant thievery that is common practice at FIREFLY. RENTALCARS.COM are also culpable in recommending them . I will never use these companies again and I would recommend you do likewise.
Review by Craiggy Bakermans5 months ago
Really a trap. Can I also give 0 stars? We hired a car for few days. when we gave back the car there was a damage which was barely not visible. The front light was 1 cm to the back. We did not see this when we got the car as it is not so visible, but for them reason enough to charged us almost 300 euro to repair it. I am sure they keep this damage as it is, because they can charge every time the same damage to the future users as it is not really visible when you collect the car. Also if you take pictures when you pick up it should not have been visible. really cheaters, I never will hire from Firefly again!!
Review by CaseySchein5 months ago
*** WORST EXPERIENCE EVER ****
After the operetor girls in El Prat airport have offered to me many insurance options, which I have declined all, after a month they took out of my credit cards more than 60 euros because an insurance on the glass, rejected at the time of the offeres.
it is clearly a fraudolent behave from both operators and company.
I tried to reach the company, but no answer from them. I reported the officers in barcelona and the company to spanish police, italian and also my legal office bank will go for them.
Review by Bafford6 months ago
This is simply a cheater company. i have valid visa card, but still thay wany to charge 300 euro extra from me.
please never come in there net , they are simply cheater.
Review by Everlife6 months ago
We hired a car from Alicante airport and were pleasantly surprised by the experience. We got to the desk at 11pm on a Saturday night due to flight delays and there was no queue at the desk in the terminal. We were then given an upgraded car at no extra cost and explained the extra costs for insurance (we bought this from a third party before we arrived) and the child seat. We were told to bring the car back full with a receipt from a petrol station within 10km of the airport and show this to the desk when we returned the car. We also took photos of every single part of the car before leaving and upon return. It was great value for the service and size of car we rented and as a result, we will probably use them again.
Review by NomeyP6 months ago
I wish I has visited this website to check Firefly out before renting a car with them. Similar to other customers on here, I hired a car for a week in Spain and a week after returning home found an additional charge of £151. I had prepaid for the car through Rentalcars.com and opted to pay more for the full coverage insurance. I have since contacted Rentalcars who have informed me that the additional charge from Firefly was for their insurance which was never even mentioned at the desk, and it was even discussed with the desk agent that I had insurance and that no additional cost would be necessary. Rentalcars have assured me Firefly would have been aware of my pre-existing insurance and as such should never have even considered adding it to any bill. Rentalcars have been gracious enough to refund me for the insurance I had initially purchased through them as means of an apology for something that shouldn't have happened. As for chasing a refund through Firefly, they have been impossible to contact and filling out complaints forms on their website has been a complete waste of time.
Review by Kosain6 months ago
Never ever forever!
Review by Dharsha6 months ago
Firefly are probably not the only ones who do this but their sales techniques and sharp practices need exposing as I would want others forewarned as to know what they are doing and to be firm with them.
1) it is common to book a rental and prepay thru a UK agency which contains insurance. It clearly stated so on our booking. They will acknowledge this by saying ‘we see you have full insurance’ then add theirs anyway. When you insist on removing it you get the hard sell saying that the insurance booked via the agency is no good and you should cancel it. They then add an administration charge which is actually hidden in the small print. They also add a fuel charge so you can return empty if you want, it is of course a rip off, make sure you get in writing that this will not be applied and return full.
2) they then give you the hard sell about check the car before you take and they will charge you for any damage. When we looked at the car it had significant damage in several areas some of which was not noted, we called them and asked them to attend, they said no one was available, and to take pictures. We took pictures. Note if you are using then the collection area is badly lit , it is easy to miss. Email then the pictures they don’t tell you to do this but it is in small print on the rental agreement.
3) we returned the car with no additional damage having emailed pictures in. They denied having the pictures even though they had acknowledged the email so be prepared to prove you took the pictures. The rep then proceeded to state we had damaged the alloy wheels. We showed them the pictures which illustrated marks were already in place and were told they were ‘inconclusive’ as they were too dark; I refer back to a very dimly lite collection area, the return area of course was brightly lit.
We stuck them out and eventually they stated there was nothing to pay. It took 30 mins so allow time for this so you are not under time pressure.
Review by Joedeine7 months ago
Just rented a totally trashed car in rome ! The clerk told me it was firefly standard... will never rent from them again. It was not even that cheap.
Review by MizzD8 months ago
when picking up the car, they charged me around 160 euros extra.
1- service fee
2- an additional service fee because i arrived after midnight (even though that was in my booking)
3- pay for the whole gas tank
4- 21% VAT on the above
Review by Ropbert8 months ago
All other car hire firms had long queues at Malaga Airport and I was happy to see no queues at Firefly. I was even happier the way they process my order.
Usual stuff were explained ie shown a sheets of paper showing where the existing damages to the car are, quoted 180 euros for the fully comp insurance that I declined as I already had pre-paid excess insurance which was accepted without any issue. Made a few signatures to accept the rental agreement and key handed over.Returned the car, car was checked over said all fine. I gave firefly a good review... I was wrong.
I checked my Visa bill the following week to find I have been charged over by £100. I contacted the Expedia the firm I booked the car with. When Expedia inquired they told the additional costs are to cover the late return of the car. i.e. after 12 noon. We returned the car at around 10.30 as one of our group member had to catch 11:50 RyanAir flight from Malaga to London. A copy of the return ticket was sent but nothing has happened. Bunch of fraudsters praying on innocent customers. Stay away.
Review by Josselyn8 months ago
Do not trust this company to rent a car from, no matter how good the deal is and they will appear to offer you a car for a few Euros a day , it will seem like an excellent deal BUT when you arrive at their desk, tired after your flight, at the airport, they will bamboosil you into buying more insurance or threaten you. They are part of Hertz, and if you refuse the additional exceptionally expensive insurance, then you will receive a letter sometime later after returning the car , claiming that you owe money for damage to the car ! This letter is nasty and threatning legal procedures. No matter that you have taken photos of all previous damage, on the time of receiving the car , this company will insist that you have damaged the car and caused scratches . They will not accept your dated photos and will hassle you both on the return of the car. ( usually its in a foreign language and they will not speak to you in your own language) and after you have left the country by letter . This is a huge big scandal and you need to read the comments on TRIP Advisor about what they are doing to many people ! I can't believe that a company with the reputation of Hertz allows this, and supports this. All correspondance comes from Hertz offices in Germany.!
Please be warned DO NOT book with this company ! and you may have to walk away from the counter in the Airport, if you arrive and find this happening to you. I walked away !!
Review by RHodges8 months ago
Subsequent to your booking, you can expect no communication at all. Try to call them or email and you will be ignored. Expect a long wait to collect your car: they charge extra to do their jobs and process you quickly. Expect no smiles or thanks for your business. You will be aggressively sold their rip-off full collision damage waiver. Tell them you have your own insurance and they'll tell you that it doesn't cover you. They appear to be trained to create fear and doubt and to get that extra cash out of you at the desk, which is one of the reasons for the long waits. If you do book, buy your own excess insurance, print it off, slam it on the desk, look them right in the eye and tell them that you have total confidence in your insurance and will not be buying theirs. Take photos of the car and any existing damage and check that it corresponds to their information. I had a newish auto seven seat Zafira for ten days from Alicante during half term, for 105 euros total, so if you stick to your guns, it's an absolute bargain. Stressful though.
Review by Darol8 months ago
BEWARE OF THIS SCAM FROM FIREFLY - Corvera Airport Murcia!!!!!
"Your car will be provided with a full tank of fuel for which you will need to leave a deposit at the rental desk. Upon return of the car you will be refunded for the unused fuel and charged an admin fee of EUR 40.00. The admin fee is non-refundable regardless of the amount of fuel upon return."
RA No: 93762297
Avoid this company as though your life depended on it!!!!