DO NOT BUY FROM THIS STORE. Priority shipping was a joke. My items arrived over week after the 7 day priority shipping I paid for. I had to buy some equipment from another store to go skiing. When I asked where the goods were I was lied to, they said the items were in transit but they weren't dispatched for another 3 days after that. As soon as you start trying to get a refund these guys go completely silent and ignore you. Have a look at other reviews, these guys are a complete joke. Have had to raise a dispute through my credit card just so I can return the goods for a refund.
Review by Fairie3 months ago
Great prices and customer service
Review by KarenFrancis Mendey3 months ago
Ordered 6 items Received two. Rang them, they said I have to email them, so I did and still have not heard back from them. There mistake has been detrimental to my business and I am still waiting for them to rectify it. I will keep emailing them and ringing them 5 times a day until they fix it.
Review by KtandMax4 months ago
Helpful staff and good bundles
Review by Catiuscia Phamhuy4 months ago
Helpful and friendly staff, good range of stock too!!
Review by Abbilynne4 months ago
Awesome shop and customer support - thanks Amy & chris!
Review by Prosperity Jacilla5 months ago
I order a jacket 8 weeks ago and it still has not arrived. They never contacted me to tell me what was going on. I will never buy anything from them again. Their customer service is crap.
Still have not got a refund a week after asking for one.
Review by Disdainfully5 months ago
WHATEVER YOU DO, DO NOT PRE-ORDER!
Products are okay but you might not get the ones you pay for.
And you might get them much later than promised.
And they might not even apologise.
Be prepared to constantly chase up and be repeatedly disappointed.
This company should not be allowed to SELL SERVICES OR PRODUCTS THAT THEY DO NOT PROVIDE!
Review by Dewdrop5 months ago
I ordered something from Find Sports and they were prompt following up the whereabouts of my order, was delivered within the expected time frame. Very friendly staff and super cheap prices!
Review by MaurerM6 months ago
My experience is the same as most of the other bad reviews on here.
Product ordered has not shown up weeks after being due. It is impossible to get an explanation. There is no customer service - a recorded message tells you to send an email (!) which is ignored.
I am starting the tiresome process of seeking a refund through my credit card provider. I wish I had seen the warning reviews on here first.
Review by Vairon Sitohang7 months ago
Worst company to deal with, bought two foam surf boards at Christmas, used them three times and one bubbled and the other one was fine .Yes we did keep them out off the sun everytime and put them away in the bag ,no refund or replacement .Be aware no buy from crap sport's. Buy from Kmart better quality and returns policy.
Review by Littlemisssunahine Emburgh7 months ago
Do not do business with findsports.com.au - ordered a product, waited until well past the due date for delivery - no product arrived - phoned to find our when it will be available, only to be told that it has been 'lost'. Asked when new one was to be dispatch and told that a new one will not be sent and they will process a refund which will take another few weeks to come through!
Very poor service.
Review by Ravenlodge10 months ago
Poor quality meets poor service!
Bought 2 foamboards after Christmas, after a couple of uses the seams of the rail are falling apart at one board. I asked for refund or replace and all they offered was a repair service in Melbourne. Impossible to us, as we‘re from overseas, at the moment on the Sunshine Coast and leaving in 10 days. Since I‘ve tried to explain that we‘re running out of time no answer to several Emails! Very disappointing!!!
Review by Emryk11 months ago
DVD never arrived that I had ordered as a present for xmas.
Never arrived. I followed them up, and only when persistent, Refund only when i insisted on it. Doubt they would have refunded if not asked.
Never tried to order in or anything.
Bad practice and terrible customer resolution
Review by Dayanne11 months ago
Very helpful and knowledgable. Thankyou.
Review by Qqq1 year ago
Great products for good prices. Nice store in Dandenong with a lot of choice and good customer service. Would recommend!
Review by Nyabenda Wehinger1 year ago
I am quite happy by the prompt customer support of findsports and the products delivered are absolutely as described . Love it!
Review by Inti1 year ago
Find Sports fixed me up with skis, ski bindings, boots and poles at a great price. Staff were very knowledgeable and friendly. Would definitely recommend to anyone looking to get snow gear!
Review by Bestway Katzvinsky1 year ago
Seriously my fav snowboard shop’ their staff are so helpful their actually so lovely! My snowboard is my fav thing ever and I try and get all my friends to go there
Review by GuggasPT1 year ago
Friendly staff, Ryan was very helpful with great product knowledge. Very good pricing. Open 7 days, however no signage out front, ignore this, try the front door and walk in.
Review by Tryphosa1 year ago
very good. very helpful got everything needed in under 30 minutes
Review by Kellerbräu Boserio1 year ago
Went to find sports this weekend looking for a snowboard package not knowing what to expect, and as soon as I walked in the door I was attended to and finally got myself a snowboard package, at a reasonably low price as well. Now I’m all ready to test out this gear on the mountain!
Review by Changdao1 year ago
Just bought my first snowboard today to try out snowboarding and had absolute no clue In terms of picking the right board and setting it up. But the staff are very knowledgeable and took care of everything for me. Would totally recommend anyone who is looking to buy some snow gears as they have one of the biggest range of boards and skis to choose from!!
Review by Mohamer Richesson1 year ago
FRAUDULENT COMPANY - Do not make any purchases from their online store!! I made a purchase with plenty of time for it to arrive before my trip, only to have it not be dispatched within their stated time (not even close). When I realized it would not ship in time, I called to ask for a refund. I was rudely hung up on. I followed up with an email and they stated a refund would be processed and take two to five days. On the fifth day I followed up as I didn’t have my refund (no surprise there) and now they tell me they have shipped my package (five days after promising me the refund) and didn’t bother processing the refund they stated in writing they would process. So now I am aout a few hundred bucks thanks to their incompetence and lack of customer service. Avoid this company at all costs.
Review by Thachary1 year ago
DO NOT BUY .After waiting 3 weeks to receive my order from Melbourne to Sydney, then find only one item sent, no calls no emails nothing and no invoice with received item. sent emails, made calls but no refund for missing item .
DO NOT BUY FROM FINDSPORTS , YOU WILL REGRET IT.