Insuring my dog through Figo has been the best decision! We have filed a few claims and each time it’s the easiest and quickest process. I highly recommend insuring your pet with Figo because you can feel safe knowing that you will always be able to afford the highest level of care for your pet.
Review by Bafford2 months ago
Very efficient processing if claims.
Review by Cockerton2 months ago
Review by Somanathan2 months ago
Always super friendly and helpful! I've had a great experience so far. It's still kind of early in our relationship but so far Figo seems like a keeper
Review by Jagrav Cerovac2 months ago
I used FIgo for three months but recently cancelled them for another insurer. I'm giving them two stars because their customer service is good and we always received prompt responses.
My issue with them is pricing and the structure of their insurance. They charge a higher monthly premium than other insurers. They charge the co-pay prior to applying the deductible, which, frankly, is ridiculous. It makes no sense that they should be reducing your out-of-pocket expense by the co-pay before applying it to your deductible. Lastly, they don't cover the cost of vet fees.
I'm honestly surprised they have as many customers as they do with a structure like this. I switched to another insurance company which will save me $20/mo, covers the cost of vet fees, and applies expenses to the deductible before co-pay. No brainer.
Review by Belinde2 months ago
Figo insurance is hands down one of the best companies I have ever had to work with. I have used this insurance for almost 3 years and 2 dogs. I had to submit a few claims over the years and the process is quick and easy. My claims were reviewed and approved the same day that I submitted! Payment direct deposited into my account 48 hours later. Fantastic customer service, fantastic coverage and peace of mind for puppy owners!
Review by Ryco Derrow2 months ago
This company is amazing. They process claims with extreme speed, are very fair and no-nonsense, no giving you a run around. The customer service is great and even when contacted by e-mail responds promptly and takes care of issues. We had another insurance before this (this is our 3rd year with this company) and I cannot believe the difference. Fully earned 5-star rating.
Review by Jfjf2 months ago
I was on the fence about getting health insurance for my rescue dog. She was relatively old when I adopted her, and I worried this factor would inflate her deductible and monthly premiums. I was also concerned about the ease of submitting claims, as I have an extremely demanding work schedule, and I don't have time to continually request forwarded veterinary records and justifications for services. I took the plunge via Figo after reading positive reviews, and I am so thankful that I found them! My dog was diagnosed with a hip injury a few months into our policy, and Figo has covered virtually every vet bill with no hassle. thanks to this insurance, we will be able to provide our dog with the care she deserves. I love Figo so much that I purchased a year of coverage for my friend's cat as a birthday present (for the friend, not the cat, she got a new feather toy).
Review by Moka Derrow3 months ago
Quick claims review and refund
Review by StephenU3 months ago
Figo has provided me peace of mind during this turbulent first year with my trouble maker of a pup. Processing claims is extremely easy and quick. I am definitely renewing my policy for another year!
Review by Chelsa3 months ago
Terms constantly being reduced without change in premium. Horrible follow up and follow through, great customer service.
I use Figo for two of my pets - one puppy from the day he was old enough to be covered. I'm constantly getting updates to the policy, all of which are eliminating coverage that existed when I signed up and agreed on a monthly premium. It also took a lot of time on my side to show and prove prior health records (required of all insurance companies) for my puppy. I keep great records and sent them to Figo, only to have them rejected multiple times and claims rejected due to this. I had to continually follow up to get them to accept them (no change in documents, nor upload procedure). I would not recommend Figo. There are plenty of other great options out there.
Review by Nicolasp Golbey4 months ago
2019 has been a bit rocky for our Corgi, Waffles. He kicked off the year with an ear infection and shortly thereafter, sprained his back right leg. Needless to say, we've been in and out of the vet more than we'd ever hoped for-- and the cost of all the meds, x-rays, and exams had us worried-- until we processed our first claim with Figo. The process couldn't have been easier (truly takes 2 minutes) and all of our claims have been reviewed and fulfilled within a day or two. Thank goodness we enrolled!
Review by Zanatos4 months ago
I'm very impressed at their customer service and how quickly and easily they handled my claim.
Review by ActionFlash4 months ago
Figo is by far the best Pet Insurance available. The application and platform for Figo is intuitive, creative, and comprehensive. As first time pet owners, I can honestly say that Figo has made filing and more importantly understanding claims a true breeze. More importantly their customer service agents are extremely responsive caring and friendly.
Review by Scadding4 months ago
I think this is a great pet insurance company. The settlement of claims is particularly impressive. Glad I found Figo when I got my precious Cavalier, Charlie Boy.
Review by Ellay5 months ago
We adopted a dog, Zoey, from our local Humane Society in June 2017. She’s mostly English pointer and is very active. Although I have had several other dogs in my life, I was skeptical about getting pet insurance, as I doubted it could ever be useful. In my mind, unsupported by any facts I might add, the insurance company would likely exclude most, if not all, claims which were submitted.
I can happily say that is absolutely not the case with FIGO. As it turns out, Zoey tore her ACL and required a fairly significant orthopedic surgery. The claim’s staff at FIGO could not have been more helpful. They guided my wife and I Through the claims process and, after all of the necessary paperwork was submitted, the claim was immediately resolved and a reimbursement check was sent to us. Incredible is all I can say... This is hands-down a wonderful insurance company. I really feel they have our back.
Thank you FIGO!!
Review by Mdmizanur5 months ago
We just got FIGO, and literally 2 weeks later our little bud Crouton had an accident and got into allot of dark chocolate. FIGO absolutely killed it. They submitted most of our paperwork for us by email, and had the claim closed and paid out in a week. I couldn't believe it. Highly recommend.
Review by Haissel5 months ago
Awesome customer service in a difficult time. Would recommend Figo to anyone.
Review by DRad5 months ago
First I would like to thank Laura for going above and beyond helping me out with my claim it's because of her and her time to listen that all turned out well. I have a two-year-old Shepherd which I purchase the insurance for about a year ago. He already had a pre-existing condition of seizures due to mild encephalitis. While under the insurance policy he developed IBD and a motility issue. At first my claim was denied saying it was a pre-existing condition. After I submitted all my documentation and a letter from the doctor stating my dog's issue and that it was not a pre-existing condition Figo reopen the case and my claim was paid. Thank you for all your help during this rough time. For anybody looking for pet insurance I highly recommend them
Review by LMesnard5 months ago
We rescued our pit a year and a half ago and I researched every pet insurance I could find. Figo was offering the most coverage for the lowest price. Since then I have had to file 5+ claims and the process using their app couldn’t be easier. Not only that but they close and pay the claims within days and my recent ones have been closed within hours of me opening them!!!! I couldn’t ask for a better pet insurance!! One time I also had to call customer service to ask a question before I filed a claim and they were so nice and competent and helped me get answers quickly.
Review by Bhnz5 months ago
Very helpful and timely on payments!!
Review by Stonebridge5 months ago
Figo makes filing claims through PetCloud really easy and the response time is amazing! The explanation of benefits is also very clear and concise! Really loving it so far!
Review by AstridS5 months ago
Very happy with my first claim. Received a check in the mail a week later..
Review by Njl5 months ago
My dog was viciously attacked by a neighborhood dog, suffering a severe laceration to his left neck area and puncture wounds on his left ear. He ended up requiring surgery, having a drain placed, and sutures placed. He still has quite a bit of recovery to do, and his previously active lifestyle has been hampered quite a bit. However, Figo was able to settle my claim within a few hours of it being lodged. It certainly helped to put my mind at ease that at least the financial portion of this ordeal was taken care of. Figo provides great coverage and excellent customer service. I have already recommended them to my friends and coworkers.