very disappointed in the customer service here at the gallery After 3attempts and 3 phone calls over 2 days time and a waste of time nothing got resolved and manager rep was very sarcastic and nasty I spent over 250 for a vacuum for my daughter with an extended warranty and she basically told me I never purchased the warranty and started fighting with me over it and when i told her I was unhappy with the customer service she basically told me to shop elsewhere I will not be purchasing another thing from the gallery so disgusted If people cant be courteous they should not work in customer service never mind being a manager!! using my hard earned money elsewhere and I have my paperwork now and will be getting help from the manufactuer because I DID purchase an extended warranty!!!
Review by Makatendeka3 months ago
I thought this was a good company to do business with but as I tried to make my monthly payments system stop allowing me to make the payments then I get a letter two months later saying my payment is late weird now I have late fees I will never use again
Review by Ortizqu Shreenan3 months ago
Stay Away from Figis Gallery. I have been trying for months to pay my bill online. The account number that is listed on the bill does not work on their website. I have called 6 times and get the run around on why they won't fix it. I resorted to paying over the phone. I authorized the minimum payment. Next thing I know they charged the ENTIRE balance which made my checking account bounce. I will NEVER order from them again.
Review by Chikwenye4 months ago
I've no complaint concerning delivery, etc. My first order the cashew nuts were delicious and fresh but the next order wasn't as good and the nuts seemed old.
My serious complaint is their billing system, it needs serious updating. Also, my understanding is that they are closing. I received no notice nor have I received a current bill.
Review by Markchel5 months ago
The Valentine's gift of the roses in a vase along with the delicious chocolates were perfect.
Couldn't have asked for a more precious gift.
We can always count on fabulous gifts as well as wonderful tasting chocolates from Figi's.
Happy Valentine's day.
Review by Energy5 months ago
I wish I could give zero stars but anyway. This is a horrible company who shouldn’t even be in business. They stole money from my elderly grandmother and got away with it. They need to be put out of business. They also have crappy customer service. Nothing about them is good. The company and their crappy chocolate can go eat dog crap.
Review by Marjetica5 months ago
I placed an order on 2/8 and selected expedited shipping for the items to arrive on Valentines day. I got a confirmation email on 2/9 confirming my order and giving me an order #. I have tried several times to check the status of the order only to be told on the website that the order number is not valid. This is the order number that you sent me. I tried calling several times (and waiting on the phone for 6 hours). I finally got a CSR on the phone and she was not having a good day apparently because she was very short with me and kept telling me that i was giving her the wrong order number. She finally said that I would need to speak with a supervisor and she transferred me. After waiting for 1 hour and 37 minutes the call dropped. I am only upset because these were items for our Church outreach ministry that we do for the homeless, and I really wanted those items for them.
Review by Beachjeep6 months ago
I beg you not to do business with this company. They are calling us, after we paid the 29.99 bill off, threatening us with a bad credit report. We have about a 750 credit rating. We, once again, mailed the 3.00 (three dollars) to them and asked never call here again. Buy at your own risk for over priced merchandise. I didn’t know my wife bought this before Christmas....today is April 8th.
Review by Perwin6 months ago
Figis has always delivered orders on time and sent exactly what I expected. I love the variety of items.
Review by Yaqubul7 months ago
PLEASE DO NOT ORDER FROM THIS COMPANY! YOU WILL BE SCAMMED! THEY TRIED TO CHARGE ME AN INSUFFICIENT FUNDS FEE STATING MY PAYMENT HAD BEEN RETURNED. WHEN I PROVIDED PROOF FROM BANK THAT THERE HAD BEEN NO NSF TRANSACTION ON MY ACCOUNT, THEY REFUSED TO TAKE THE FEE OFF THE ACCOUNT! I PAID OFF THE ACCOUNT, EXCEPT THE SCAM NSF CHARGE THEY ADDED, AND WILL DO NO FURTHER BUSINESS WITH THEM! TAKE HEED, THEY ARE SCAMMERS! THE ITEMS WERE SMALL, STALE AND OF LOW QUALITY, TO MAKE MATTERS WORSE.
Review by Ritsa7 months ago
Have been a customer for a couple of years and am really disappointed now!
Been told they closed down but want their money to hell with the screw ups of the charges and orders!was told that wed 02/19/19 they quit taking orders.
If you cant get help fixing issues quickly file a complaint with Attorney General Office in your state!
Review by Iqrar Kostco7 months ago
I placed two orders in December, 2018. One was received promptly, in good condition, with good products. After waiting a couple of weeks and not receiving the second, I contacted them. Long story short, I got bad information and conflicting answers from various people as I tried to sort this out and get my order shipped. I did eventually receive a refund for that second order; however, the information on the stub was inaccurate and it appeared there had been no communication between the accounting department and the so-called customer service people. In other words, Figi's basically acted in good faith, but their public contact people were clueless and none of them was willing to take responsibility for actually resolving the issue. I finally asked to be removed from their mailing list.
It now seems clear the turmoil was related to their imminent closing, though that is not an excuse. When I began receiving their new Gallery (?) catalog, I requested removal from that list as well. If anyone had been honest with me about what was happening or had taken responsibility for resolving my issue I might have been more open to at least finding out about their new venture. As it is, I don't want to do business with a company whose very name continues to remind me of this bad experience.
Rant over. Thanks for the space to do it!
Review by Keizer7 months ago
Thanks for the gift I love the assortment of candy. very good old time christmas candy. Very nice reusable container.
Review by Zoei7 months ago
Worst customer service ever. I ordered and clicked button for Christmas delivery and now will be two days after. Never will order again from this company.
Review by Jbabe7 months ago
I ordered something for my cousin and it didn't get there in time. I ordered it Dec 11th and it didn't get there till Dec 22nd, which was too late he already left for his mom's house and won't be back till Jan 2nd. We were supposed to get a free gift,....well that never happened. We were given 4 different order numbers which we couldn't track because they were all wrong. All my family orders things during the holidays from Figis, not anymore because they all ordered this year and none of the items made it till after Christmas and some are still waiting for theirs. Bad business because their employees are telling me I never ordered on the 11th of Dec. Also she kept asking what my name was. This Company is history now, we thought we would give them one more chance but this year was the worse ever. Don't buy from this Company they don't have the slightest idea how to run a Company. I would actually give them no stars.
Review by Kirsta Derrow7 months ago
On December 12, I placed an order on the internet for a gift package for Christmas delivery to my sister in Buffalo, NY. On the afternoon of December 13 my husband and I left for Los Angeles to catch a Mexican Cruise from December 14 through the 21. At this point we had received no emails or phone calls from Figis about this order. After we had returned home, on December 22, I checked my phone calls and emails and nothing had arrived from Figis. I logged on to the Figis web page and found out "my order was canceled due to the credit approval process". To date, Figis has yet to explain why the order was canceled except for the above comment, or why they screwed over Christmas for both myself and my sister, or why they never notified me of the cancellation! Obviously, Figis could care less.. Well NO MORE!! I will never again do business with Figis and suggest that everyone else follow suit.
Review by Shafyat8 months ago
Figis stole from my 72 year old mother whom was trying to make my Christmas season a little brighter.
Figi substituted crap cheeses and low end sausage for a Ribeye while delivering $100 worth of product and charging her over $200. They didn't deliver two fudge wheels or a smoked Turkey breast.
Product quality has gone down hill severely since the buy out, you're best to not even bother trying to deal with customer service, they'll just hang up on you or put you on hold to never answer.
Corporate door slamming while rotating perishable stock not even ordered, you're in a sad state Figis.
Just don't buy from Figis.
Review by Juj Derrow8 months ago
I ordered the "Holiday Cheer Bakery Tower" and I am completely disappointed in the product I received. The "tower" stands a little over a foot high; each box contained one item of food--quick bread, brownies, petite fours, cookies, and cake. The food was stale, crumbled, much smaller and lesser in quantity than expected. For example, the chocolate grasshopper Bundt cake is the size of a large cupcake and very dry.The small decorative cookies were broken. I planned on serving this at a family gathering but that won't happen. I am disheartened by the quality of this product and now will have to come up with something else for the family dinner. I paid much too much for what I got. Will not order again.
Review by Youbcool Savarie8 months ago
I just received a bill from Figi's saying they haven't received my payment and have added a $15.00 late fee to my invoice! Really?? Funny thing is, I owe them nothing!! I ordered a while back, but paid them off. I had some problems with an order and their customer service, and swore never to order from them again, and I haven't! I just logged into my account, and it says I have no recent orders, etc. I don't know what they are trying to pull, but it won't work with me! Now I have to wait until Monday when they are available. I am waiting, but it also gives me time to stew!
Review by Guavington8 months ago
My 70 year mother placed a order with Figis 12-4-18, realized the amount was wrong called back to correct the order customer service reps. placed a second order instead of correcting first order. Called back 12-5-18 to cancel order, waited 2 hours on hold transferred and hung up on by customer service reps. Called back today to have orders canceled waited over 2 hours on hold was hung up on 3 times, advised by so called supervisor that the orders were already shipped however automated service states orders are only secluded to be shipped. Figis is a joke and their customer service is a joke. Do not order from this company.
Review by Santiah8 months ago
The company preys on older people with their high priced stuff. My mom is in hospital and I had to take care of her bills. I found one from Figi's and paid it off early. It was a bit late but the payment was sent. Now she gets a late fee of $15.00. I called to speak with a customer service rep discuss the fee. They would not speak about it to me. I asked if there was amount due and they would not tell. They did say it was current. I called to see if they would waive the fee seeing she was a repeat customer and in the hospital. Plus the account was paid off early. They wanted me to send them a POA. I then called the number again and found they did charge her the $15.00 by going through their Automated System. They do not care about people only getting paid for their overly high priced stuff. Being her POA I will cancelling out her account soon. Bye bye Figi's.
Review by Kervan8 months ago
The customer service is AWFUL! When calling in an order they don't tell you the promo codes you provide them are only for online orders! In addition, they try to argue with you and tell you they do not send e-mail confirmation when in fact they used to! I will NEVER use Figi's again and will ask all my family and friends not to either. Terrible!
Review by Lizandra Makis8 months ago
I ordered a gift basket on Dec. 9th to be delivered to a relative before Christmas. The gift basket arrived Dec.26th. Unbelievable!
The customer service person put the blame on the shipping company and offered me 30% refund + S&H. I told her that the web site clearly shows a Guarantee that if for any reason you are unsatisfied, they will refund the purchase. She said that this does not qualify. So I ended up taking the 30% + S&H and will NEVER purchase another item from Figi's again.
Review by Bafford Kilich8 months ago
Worst company EVER! They don't even deserve a STAR!!!! Never buy anything from them!!! Worst customer service! I think the software they are using is from the 1980's. Very disconnected with their teams. They don't follow through on anything they promise! How are they still in business!
Review by Kolbey Derrow8 months ago
This company is NOTHING BUT A JOKE BY NO MEANS WOULD I EVER RECOMMEND THEM THEY ARE PURE GARBAGE ESPECIALLY THE SUPERVISOR NAME JESSIE WHICH WAS TOTALLY RUDE AND DISRESPECTFUL AND NO HELP WHATSOEVER I NEVER RECEIVED THE PRODUCT I ORDERED AND THEY KEPT TELLING ME IT'S COMING AND THEN AFTER 60 DAYS THEY TELL ME NOTHING CAN BE DONE THAT I HAVE A BALANCE EVEN THOU I NEVER RECEIVED THE PRODUCT THEY SAY AFTER 60 DAYS NOTHING CAN BE DONE WHEN THEY ARE THE ONES THAT KEPT PUTTING ME OFF