After sending in over 1TB of photo and video files, I received the new hard drive and probably 95% of the recovered data within a few days. I communicated mainly with Dylan, who was very helpful. I'm not giving 5 stars only because I have no idea if I overpaid, based on my lack of knowledge of the market.
Review by Jessriel1 month ago
Fast and easy turnaround. Data recovered is perfect. Very pleased with the service.
Review by JorgeNYC1 month ago
Fields did an incredible job! We lost all of our photos and files to a Ransomware attack and everyone said that they were gone. Cass Davis was our point of contact and he expressed confidence that they could help us. I was hopeful but not totally optimistic because everything that I read online said that ransomware was unbreakable. However, they were able to recover a good chunk of our data! It wasn't everything but the fact that we got back anything was incredible! Cass was very helpful and we are grateful to get our family photos back. It feels like we had a fire at our house and you lose your family photo book, when up walks a fireman and he hands you the photos.
Review by Teefus Nekrasoviene2 months ago
What can I say? The client's data was recovered from seriously damaged drive. Good Job! In particular, our Account Manager, Emily was awesome and did a great job getting us through this difficult time.
The only downside to the process was something which cannot be helped. Any estimate provided before a recovery vendor receives the damaged hard drive will likely be wrong. The amount of damage a drive sustains can cause the recovery price to increase significantly and it felt like we were not really prepared for the actual cost of the recovery. However, this would likely be the same situation with any recovery vendor and should not be held against Fields Data. It's easy to hear the lower, average cost of the recovery quoted in the beginning and perhaps some more cautionary information about worse case scenarios might be helpful.
Ultimately, the good news is Fields Data Recovery was able to obtain good data for the client which got them back up and running. On that point, Fields Data Recovery did a wonderful job! Rebuilding everything from scratch would have cost a lot more in the long run so thanks again!
Review by Bafford Floressantos2 months ago
My experience fields-data-recovery.com 8-13-19
I mailed in my hard drives, they gave me an accurate guess on when the drive would be returned.
I got my footage back in a format that was unusable. As a professional wedding cinematographer, none of the footage was able to be opened or viewed at all.
When I called again to see if there was anything else to be found on the drives. . .
They transferred my call twice(both representatives had bad customer service and acted like they didn't want to talk to me at all) and told me that I needed to mail in the hard drive they sent me with the unusable footage to process it any further.(This is the tenth time I have called to get this sorted out)
Then Emily(the representative) put me on hold while I was mid sentence asking a question.
5 minutes later she returned and told me she had to talk to her manager and ignored my question about having my hard drives mailed back to me. She then proceeded to hang up. (She is my account manager)
I am sharing this with you after we had purchased this data recovery option for $2400. If you are missing information, I highly recommend finding someone else to do it based on my experience so far(I still haven't hear anything back from the manager about having my personal hard drives mailed back to me).
Review by Ishmaila2 months ago
My boss's hard drive stopped booting. I googled "data recovery" and found Fields Data Recovery. When I called the technician was professional and thorough. He explained the process and sent me a prepaid shipping label with no obligation. Within 2 weeks we received the recovered data. Their fees were reasonable and we will definitely use them for future data recovery projects.
Review by Archangel2 months ago
Fields Data did an excellent job with recovering data from my inoperable HD. The cost for the work was very fair and the turn around was about week from the time I sent in the drive using the prepaid UPS label they sent to me to the time I received a jump drive with the recovered data on it. The customer service I received from Cass was excellent. Overall, I’m very pleased with the service I received.
Review by Renomel2 months ago
I have sent my Hard Drive to them, they called me the next day, asking me if the Data on the Drive was important to me, prior in telling me if the drive is repairable or not. They contact me next day telling me that it will cost $3800, and I would need to pay it 100% upfront, with no documente, no quote, no terms&condition, no Guarantees. However they way they were forcing payment and acting, automatically raised RED FLAGS everywhere. They wanted payment right away, or lose chance of getting anything recovered. I felt my Drive was hostage by a set of scammers. I was on vacation at that time, and when I got back, I got an email from Mr. Schneblen that I have till Tuesday 2pm to pay. Well I sent them an email the next day telling them thanks for the diagnose but at this time I don't have the funds, however to sent me the drive back to the address provided. Mr. Schneblen then Threaten me to go after me for collection, and I have not even committed to anything. There was no documentation whatsoever over 3 weeks of communication, and now they have my hard drive hostage. I have written my last email given them 10 days to return my drive or I will need to engage my Lawyer to go after them. Clients beware. If someone does not sent you any formal proposal, quote, terms&Condition it is because something fishy is going on. I will be reporting back on August 15th of 2019, since this is the deadline they have to return back my drive.
Review by Annemé3 months ago
Not sure if this was a misunderstanding or what, but all ended up being a total scam. The account manager and sales person I was dealing with told me that the recovery don't care about windows installation or software, but only photos, videos or other media which is what most people want to recover. I asked if she could ask engineers to tell me if there I any photo/image files, she got back to me and told me there were hundreds of pictures so I decided to move forward. I signed an agreement of "no refund under any circumstances" which I did believing that if I take the risk, at least must be something in there. For my surprise I only got windows installation files, and that's it. The only images found were from windows wallpapers. I'm so mad at this for the fact of the lie, if they just told me you have to take the risk, I wouldn't care that much. I felt awful and lost $960 US dollars. I asked and called them and never returned my call back. I don't trust them and you shouldn't either.
Review by Farese Maifadi3 months ago
Great service and response. All my data was recovered and the old external drive was sent back to me in a timely manner. I would recommend.
Review by Nanaweikule Hommrich3 months ago
Disaster. Never send any disk or media for recovery. spent $1600. Failed to recover anything from two disks. The whole thing about free diagnosis is hoax to get you pay. Never got response from manager. Received only one original disk back.
I could recover the data from that one disk using another service.
Review by RobertThornton3 months ago
The team at Fields Data Recovery are true experts and professionals! They successfully recovered decades of irreplaceable family photos from a failed laptop hard drive that had suffered so many head crashes and board failures that even the BIOS wouldn't recognize it anymore. They were extremely quick to respond to our call for help, very communicative during the entire process, and they sent the restored data to us in a matter of no time. As an IT professional, I highly recommend them to anyone, whether for personal or business use.
Review by Mikada3 months ago
It's so fast!
Review by Helica3 months ago
Easy to arrange (free ups) fast to quote and very quick to send my lost files. No charge for testing. I would do another drive if the price were cheaper
Review by Grisha Brensing3 months ago
These guys are AMAZING! Especially Emily, thanks for everything. I took a trip to Paris and on Day 3 of my trip my HD stopped reading. Thanks to Fields Date Recovery for expediting my HD and giving me a great price! Thanks
Review by Khushil Koutsoumanis3 months ago
Got back ALL of the data I was worried that I had lost for good and some of these cannot be found again as they were the bubbling unders of the songs
Review by Storehouse3 months ago
Contacted me by phone within 5 minutes of completing a web form. They recovered data from raid 0 HDs quickly and thoroughly. Staff was professional and gave me a quote within 24 hours of receiving my drives.
Review by Wowl Dutia3 months ago
Great customer service and fast turnaround times!
Review by Avlsk4 months ago
In the process of backing up my wife’s important data the thumb drive’s interface circuits failed leaving the device unusable. I contacted Fields Data Recovery and the service I received was outstanding and for a very reasonable price. All within the span of three days I went from lost data to having it all restored on a new thumb drive. I highly recommend Fields Data Recovery.
Review by Sucy4 months ago
Exceptional communication and services.
Review by Abbey Schindeler4 months ago
I was very happy with Fields Data Recovery. They were able to recover all of my data promptly and communicated the process well. It's definitely not cheap, but they were very accommodating.
Review by Christianne4 months ago
Service was fast, price fair and the job completed as it was sold.
It’s always frustrating to be separated from your data, facing lost work, personal pictures, important records.
To have that back even at significant cost is appreciated.
Some tend to balk at the cost, failing to understand and appreciate the skill and training needed to work on a hard drive. Never mind parts cost if your recovery requires that as mine did.
I was asked for a fair price in trade for the skill, training, time, equipment and materials. In exchange for that fair price I got 12 gigs of data back that otherwise would have been lost.
Marquez Motorcycle Services
Solutions to recurring maintenance
Race/Adventure ride event prep
Post event services
Your path to a TX motorcycle license
(512) 522-5844 ext 4
Review by Suzzanne4 months ago
Was Quoted a price but was much higher to recover data.
Review by Mouchie4 months ago
They were honest and did exactly what they said they'd do. They were able to recover most of my data and communicate with me through the process.
Review by Shymira4 months ago
my brother had an external hard drive that got dropped. I was unable to get it to mount in Windows or Linux, so I sent it to these guys. It took them a day or so to send me a list of what files were recoverable (most all of them) and then I had them perform the recovery. They sent me a new external drive that had all my brothers file on it. He was very happy to have it back.