Been with the company for less than a month for home internet.
They’ve overcharged my bill more than 3 times.
And after having cancelled my bill already I got a 272$ charge.
Each time I have had to wait over 40 minutes on the phone to only find out that the charge being made is a “mistake” on their end.
Will never ever be using their services again.
Fido claimed the 272$ charge came from a modem charge after a cancellation. When I called (on 19th August) to set a cancellation date for the 24th of August, the person I spoke to "accidentally" cancelled it on the same day which caused the charge. So actually it was entirely a mistake on Fido's end, which for a large recognized company is shocking.
As for the other overcharges on the bill, each time I called and spoke to someone they said "We don't understand why this has happened but we will fix it" and thats about it. This means if you do not check what they are charging you, they are allowed to get away with overcharging.
Review by Horhe3 weeks ago
Ive been a loyal customer of Fido for 10 years, it was alright before and now theyre such a ripped off. I dont mind paying if I know I use there Service BUT I did not use it at all...I went to US for the First time and they charge me 25$ on roaming for 3 days eventhough I didnt use it andt old me i did a phonecall and messages...which is not true. They are so unfair charging people for not using it..I am switching to a different network provider. I AM VERY DISAPPOINTED. ..even told me i made a call to a friend whose just next to me and who even forget her phone. HOW crazy is that.I would never use this network ever again!!!
Review by Ldh4 weeks ago
Fido used to be the best until the last few month they became the worst with coverage pricing and customer service
After being a customer for five years and adding a new line recently I am not eligible for there offers to many other customers
Network coverage in Alberta is having more issues than before
Customer service representatives lie and give you different answers
I am soooo done with this company and would be moving to another providers and will stop recommending FIDO to all my friends
By the way my friend are with other providers and when I called FIDO for them they got better offers than me
Review by Botanic1 month ago
I am so done with Fido talk to three Representatives about my upgrading and three different stories Bell Canada here I come
Review by Fatchops1 month ago
Fido has the worst customer service, I was hung up on as well as told I have no options I have been a fido customer going on 10 years now and have never felt so disrespected. This is how it is though every 2 years and I am making the switch to another provider that does not treat me like a child. If you don't have to do not sign on with Rogers or fido they both provide horrible service so check out you're options before you make the same mistake like the rest of us.
Review by Lbish1 month ago
Been with them for the last 3 years, and called for help with my service. Had the customer service agent hang up on me without a word. Absolute terrible service.
Review by Masum1 month ago
Very bad experience with customer service at Fido. I was on the phone for over an hour with the sales representative who then transferred me to a supervisor who could not care less. All this time wasted only to tell me that they will not honour what I was offered at signing. I have now been told to wait 3-5 days to be contacted by yet another supervisor.
This is a waste of my time as a customer of 11 years for an easy fix.
Review by Suthin1 month ago
So i believe it was last month or the month before that but i went over my data as the fido text messages wernt sent to me on time and the app wasnt working for some reason and did not say i was over the limit. I went back on my a phone a few hours later to find out that I used up all 100% of my data from a text that was way to late. I logged into the app to find out a interesting message that old me that there was something wrong, i dont remember if it stated anything about still charging me for the 200 something mb overcharge (30$) or not but either way when i payed the bill i was charged for the extra 30$. Like i said i dont remember the wording of the message on the app but even so i dont think its fair for me to be charged for something that could have easily prevented if the app was working properly.
another issue is that my data hasnt been working for around 4 days now? its not loading anything whatsoever
Review by GiuseppeL1 month ago
After the first year I needed to use my LG G6 SD card to save photos to but everytime I tried to it came up SD card is corrupted. I call Fido because I have extended coverage $13 month (great) No not great because Brightstar that repair wanted $200 - I called Fido and was told it should be $35 .Brightstart would not budge. So I called Fido & after months of trying to get my phone fixed, nothing. Finally I asked Fido to sale me a new phone, I would buy out my LG @ $133 and get a new phone but if I do that Fido wants more money. I will have to change my plan an extra $10 a month, plus pay an activations charge and $133 Fido will not compensate me for the crap after service ripoff.
Fido stole a years worth of warranty from me and are not willing to help. I'm taking this to TV, Better Business and anyone that will listen plus I have never got loyalty stuff?
Review by Asmus1 month ago
I called one morning Fido to inquire about Roaming fees, as I was travelling out of country. The rep was very nice, but suggested that given my 21 years loyalty with Fido, that there is a better plan that included more data. The representative failed to mention that I would lose my Visual Voicemail completely! Once I realized that my Visual Voicemail is no longer available, I called Fido, to put the old plan back, because this feature is very important to me. The rep stated that it will not be a problem, and that the previous plan would be put back. Within a few days, I was informed that the previous plan would not be switched back, without any reason. I explained that i had contacted Fido within a few days of the plan taking effect (as soon as the drop in service took effect). I find this fraudulent in nature, on Fido's part and see no reason why the old plan could not be re-applied within days of being changed (not weeks or months).
It is very unfortunate that a loyal client, who never complained about any bills in the past and with more than 20 telephone numbers at Fido gets treated in this manner. I can only imagine the fairness shown by Fido to everyone else in my position.
Review by Africanada Ondercinova1 month ago
Fido has always been great up until yesterday. They gave me a suspension fee for $35.00. I still don't understand it. So I finally talk to someone at Fido on the phone and they basically said that they suspended my data and that it costs $35 to do that.I said that this was highway robbery!!!! This is the first time that this has happened to me and I have been a loyal customer for more than 5 years and this is what they do to me....So its five stars up until yesterday. I guess its time to start looking for better service else where.
Review by Thejoysofraisingboys Guasteferro1 month ago
I hate fido! They are sketchy for real! I joined a few months ago because my boyfriend is with them(who also hates them and wants to leave). I called this morning to get an "exclusive offer" that I tried to accept through the app but it wouldn't let me so I called customer service only to be told they dont see the plan in their system and tried to jam another stupid offer
Sale down my throat which would be worse than what I have now. The second time I called I got the same speech so when I asked for a manager the guy came back and told me the manager is busy and will call back when she has time!! When she has time??? Fido is beyond pathetic!! I work in CS too but we would NEVER treat our customers the way they do!! A customer needs a manager! Get a freaking manager. If it wasn't for us they would be out of a job! Oh for those of you who dont know it yet, their "responses" are all a list of drop down messages from a macro of some sort. Notice how they always ask us to reach out to them on social media??? That's not a real person typing!! Whatever happened to picking the good old telephone to talk to an upset customer!! I said it once, I'll say it again, FIDO YOUR SERVICE BITES!!
Review by Gerric1 month ago
I never write reviews, butvthis company deserves one...please new subcribers stay away fron this company, the charged for everything, customer service does not exist, the service is terrible, my phone calls fails etc..I can keep writing I want out of this provider ASAP.
Review by JustAnsbrianwer1 month ago
I was a loyal customer with Fido for 6 years. I had 4 lines with them. A year ago I decided to move one of my lines to another provider but the Fido "win me back" team offered me a good deal with a 5GB plan and a 3GB bonus. I was happy to go back to Fido however, I ran out of data one time to discover I was not getting the 3GB bonus I was promised. When I called them they promised that the "win me back" team will contact me to provide me with the bonus data because they are the only department that can deal with the issue.
I waited and forgot the issue only to get a email and a letter stating that the company will terminate my contract because they are unable to meet my needs!!!!!!!!!!!!
I called them to understand what was going on because I suspected this was a scam, this was very perplexing for me to kick loyal customers that pay you 140CAD a month( never a delayed payment or any issues with the payment) out!!!!!!
Their own agents at the customer service were very surprised and indicated that there are no issues on my account.
Next day someone from their office of the president called me and said that they conducted a business review on my account and discovered that they are making no profit on it and a decision has been made to terminate the contract to waive any termination fees on the account and I need to find a different provider within one month!!!!!!!!!
The guy did not even have the decency to apologize for any inconvenience this may cause. It was just a decision to kick us out!!!!!!!!
Something very surprising even to their own agents.
When I mentioned the 3GB bonus that I never got he said: "this is irrelevant we are terminating the contract".
No, this is relevant I paid for a service I never got!!!!
I have never been so mistreated and so disrespected like this before. I definitely would never recommend Fido for anyone and all my friends and relatives who are with Fido have promised to leave them once their contract is done because they no longer trust them after what has happened.
Review by Exteremly1 month ago
FRAUD ALERT, Awful company!
I just wasted over 2.5 hours of my time, 1 hour 50 minutes on hold awaiting to speak to a manager.
I spoke with a woman named Ashley, who claimed to be a supervisor, she was extremely unhelpful, argumentative and pretty much told me, she can't do anything for me on a monetary level, but she checked into my plan, to add data. She came back and told me, that my plan is too old, she's unable to add any data, UNTIL my plan is renewed/upgraded. If I wanted to change plans now,even upgrading, I would have to buy out my old plan??? I'm not downgrading, I'm upgrading, with SAME Company, but you would charge me a buy out fee, from previous plan???
So, until my plan is renewed, she can't do anything for me!
Really? You seriously believe that I'm going to be renewing with Fido? Wow, the audacity!
Almost 2 hours on hold? Lots of UNSATISFIED Customers calling in???
Of course you can offer me a better deal, if/when renewing, they all do!
When I renewed with Fido, I was given a: free phone, 60 gigs memory, case, plastic cover and a car charger.
My problem is NOW, with this BILL, you've sent me!
Problem unresolved, renewal is Not an Option, Not for me or my friend!
I went on a cruise, which left from Texas.
No taxis in Texas, I needed to call an Uber, no Ubers in BC, so I had to download app, add credit card...and pay $7/day in USA.
I kept getting pop-ups, USA $7/day, outside of USA $12/day!
I found $12/day expensive, but I decided to use it for a few days on the cruise, to stay in touch.
7 day cruise!
I get back home, they've charged me an additional
$102 for Roaming Text Messages, and
$90.53 for International Roaming,
on top of USA flat rate of $7/day, when I was in Texas and $12/day on islands.
On top of my normal billing fee.
We have a two phone plan, the phone that went on the cruise, was charged $399.87
Obviously, Fido could care less about their customers, I was told, I should have called them or read up on-line...basically, I should have read the FINE PRINT and done my own HOMEWORK, before using their services!
I assure you, the next company, I will have them sign MY contract: Anything that is in FINE PRINT, MUST be told in LARGE PRINT!
NO ADDITIONAL CHARGES!
I guess Fido have enough customers, they don't mind losing 2.
Review by Sharadyn Derrow2 months ago
Fido charged us 3 times for switching the account holder. On the phone they said it would be only 35$. After we called back to tell them the issue they said they cannot do anything about it UNTIL we threatened to cancel our entire business with them. THEN they accepted to refund. This is theft money. Shame on Fido.
Review by Gaylenne2 months ago
Fido representatives promise one thing on a plan when you sign up, and then you pay 3 times more. It is very sad to read angry comments about so many bad experiences and negative reviews . I feel sorry for the people that their job is to come up with good answers...to such bad company.
Review by Robylavi Sprekelsen2 months ago
Very disappointed with their service. Fido Blocked 4G service (only allow 3G) if you bring your own device. Same price with Bell prepaid except you get better service including 4G!
Customer service was really bad after 45 minutes waiting nobody picked up the phone. Tried to call again but still did not work. Finally gave up and switched providers.
I thought the problem was solved, but when I paid the prorated amount to settle the last bill, they charged me a late fee. Keep in mind that I called Fido to confirm the prorated amount and the agent said I will not get another bill or a late fee.
Review by Nasimkh2 months ago
I will never have any use for Fido again. We were moving from Ontario to Nova Scotia. I was in need of a new phone and went under contract with Fido after carefully checking we would be living in their coverage area. Once we were moved we noticed we could not use our phones unless we had roaming data on. Long story short, we are in their mapped area, but due to hills their signal wouldn't reach us. Every possibility was tried. With no option left, we had to switch carriers. That's when I was hit with the nearly $400 bill for my phone. All I wanted was 6 months to pay it off, but I was told if I didn't pay immediately, it would be sent to a collection agency. Thanks much Fido and Rogers.
Review by Malhar2 months ago
Worst customer service, their customer care representative are so rude . They doesn’t know how to talk to a customer . I cancelled my service today. One year with fido i am done
Review by Meenal Vabalas2 months ago
biggest scammers ever... my 10 gigs ran out insanely fast, and i know i wasnt using it all up! they also took off a value pack on my plan to call the usa and charged me 300 in overages.. i hate this company so much their whole business model is scamming people and adding random charges to their bills hoping they wont call and complain... evil money hungry corporation
Review by PMcD2 months ago
Fido is a scam company, the Government should investigate this company. They are legally registered to steal customers.
I had an approximatively $40/monthly plan. My friend's name was on the account. Every month, for no reason my bill goes up and up and stupidly up. When I call them they ask me to tell my friend to add my name to the account before they can take my claim. She did. As my bills where now hiting $100+ I started complaining again. Notice that I have internet home and internet in school, I barely use their internet and barely use normal line for my calls. My bill ended up reaching $300. I told them I was going to sue them for sending me abusive and fraudulent bills. Then I decide to quit FIDO. They are not serious, they are cheaters, scamers, "ladrones", "des voleurs attitrés"!!!!!!!. PLease Fox never ever try FIDO.
Review by Bricker2 months ago
Do not buy protection plan from Fido or bright star. I was with Fido for the past 15 years. Bought there protection plan paid every month when my phone broke called in they sent me a phone that did not work for more then an hour called back sent me another phone the phone was not working freezing and shutting down. Called back in to Fido told me they can sell me a new phone when asked what I paid for protection for they said they were sorry nothing they can do about it I was paying $116 a month called TELUS unlimited everything fast internet for 10 g $55 dollars a month international everything as well.if you are with Fido it would be in your best interest to call TELUS and Telus internet is ten times faster then Fido for any info on this matter don’t hesitate to call 6479959301 I will be glad to help you
Review by Ashnook Docx2 months ago
Such awful customer service. They find ways to blame you for not choosing their services. So aggressive in how they speak to you. I'm definitely not returning to Fido
Review by Luigialbors2 months ago
The first two months I had a good service on my cell phones and internet and then suddenly with no excuse (as I am using these the same way and with the same pattern), my data usage went up and after a few videos I receive a text noting that I can buy more data and my internet is very slow. I am significantly disappointed as I switched from Rogers to Fido for less payment and now I am stuck. This is a very awkward situation that I had experienced with Bell as well a few years ago. Even when I am not using the data, it shows that I am using it and after a couple weeks all 4 GB is gone. I had 3 GB with Rogers and always watching videos outside and never had overusage. Nobody is there to help us and these big companies are free to do whatever they want to do. Shame on you!