Prompt, clear, courteous and responsive to my concerns. Couldn’t ask for more.
Review by Adley1 month ago
It's supposed that the tickets I purchased for Kaaboo del Mar festival were supposed to arrive before september 6th today is 5th and they are not answering my mails neither my tweets
Review by Anihud1 month ago
So, to further my previous reviews...( this is the only way an advisor will reply)..it’s the day of the gig today at Sefton park. I thought I’d ring the hotel-again, to check I have a room before my journey. Once again no room!! I will be taking this case and all my evidence to the ombudsman. I will have statements from my bank and the hotel to back me up.
Caroline got in touch with me after my last review to discuss the matter further.
She told me I had been refunded into my account and that the bank were basically lying to me. I had a print out from the bank to say that they couldn’t retrieve the money back from festicket and to speak to them about it. I asked Caroline for proof that the money had gone into my account so I could take it into the bank to show them. She issued me with a tiny notice to say that I had won the dispute and was refunded £80 + £15 dispute charge??. This wasn’t proof that the funds had actually gone back into my account. Still not happy with this Caroline said she would contact the disputes team on the Tuesday ( as it was bank holiday) and get back to me ASAP to give me more proof to take to the bank.
I was happy with this, and indeed Caroline got back to me on the Tuesday.
On the Tuesday, Caroline informed me that the disputes team said they had won the dispute, not the bank. So the bank was right in saying that they couldn’t retrieve the money and I hadn’t had my refund!!
The disputes team also said that there had been a ‘technical issue’ and that the hotel was never cancelled it was just put on hold(again!) and that’s why it wasn’t visible on my festicket account.
So I paid for my hotel and tickets in March, if this was just a recent technical issue how come my hotel was never booked?! The hotel have confirmed this for me!!
I have never had an experience like this with any other ticket/ events provider and will never use Festicket again. Judging by other people’s reviews they’ve had similar issues and in fact some I read are still waiting for their refunds!! Disgusting and unprofessional to say the least!
Festicket you will be hearing from the ombudsman very soon!
Review by APerson1 month ago
At first it appeared that Festicket would give my autistic son the chance to experience something I never thought possible - a trip on his own to see his favourite band, Iron Maiden, in Rio. By offering a full package, he could manage the travel safely. However, Festicket cancelled the shuttle bus, meaning he can’t go. Even sadder, they refuse to refund the rest of his package, leaving him over £1000 out of pocket.
Review by JoeyPopeye1 month ago
Super easy! Buying tickets through Festicket is my favourite way of buying tickets. Its super easy and in no time you have got your ticket to your dream festival! Their setup is simple, clear directions are given and you are kept up to date about everything concerning the event or trip.
Review by Puckhead Chenefront2 months ago
I bought tickets for wacken open air 2019. I found festicket really helpful in their service. Looking forward buying tickets for next year.
Review by Jaiminkumar2 months ago
Great website very easy too book, will definitely be using again
Review by Kuincey2 months ago
Review by Angilar2 months ago
the best website to buy tickets
Review by Mansoer2 months ago
Easy enough to use and tickets turned up
Review by HamadNAlotaibi2 months ago
Easy and hassle free
Review by Pullano Singhmar2 months ago
The process from purchase to delivery of tickets was seamless.
Festicket keep customers well informed regarding dispatch and delivery dates. Would definitely book through them again
Review by Sicarah2 months ago
Hi . Overall is good but not real nice but yaa overall is good. average
Review by Mr Ejuetami2 months ago
Every time iv used this site it’s been a great experience no hassle easy to understand.. great communication I will always use this site for tickets 🎫
Review by Surgel2 months ago
I bought tickets for Black Sheep Festival back in January when my friend encouraged me to. My first experience with the site was pleasant, as the purchase was fast and the tickets were not expensive. As soon as the transaction went trough I got my ticket and everything i needed on my registrated email. Then when i came to pick up my wristband for the festival I was surprised by the kind staff that even replaced my torn apart wristband day after. Overall great festival and great staff. 10/10 Would definitely recommend.
Review by Boughar2 months ago
Easy to use and reasonable prices. Also good information regarding the event you’re buying a ticket for. All together a smooth, easy experience.
Review by Tapena2 months ago
Good deals, comfortable process. Would recommend.
Review by Jcs Matthole2 months ago
Excelente service!!! Rock n roll
Review by ASieg Derrow2 months ago
All around the best experience of my life. I will never not try and make it to every show possible. I love the community and everything this lifestyle has taught me.
Review by Consir Molbo2 months ago
Easy to navigate and great emails!
Review by Bignorthernmonkey Derrow2 months ago
Don't use festicket they don't reply they don't give your money back even if you have protection it's a con .DO NOT USE
Review by Abisheak Iac2 months ago
This is my third review of Festicket and my experience doesn’t get any better. Plus, this seems the only way to actually get a response!
Following my last review, I did get a response and whilst they contradicted what they had previously stated, they eventually came back and confirmed that they would refund a ticket and reissue the other 3 for the Foo Fighters at Glasgow Summer Sessions, which is this Saturday, 17th August.
Despite chasing twice, still no response and no sight of the amended tickets or refund. I am now at the point of not being able to attend given the lack of time to make arrangements.
They just seem incapable of responding and delivering on what they have confirmed they will do!
Review by DaiNamik Derrow2 months ago
We had an absolutely amazing time at the love Supreme festival! The acts were great, the atmosphere was brilliant! You know it's a really good vibe when you spend the whole weekend exploring, without seeing any security!😁😂🤣. Getting in and out of the event was seamless, all very well organized! Bring on 2020, Cant wait!❤🙏❤🙏
Review by Cirsteanu2 months ago
Simple and easy to use, absolutely no issues whatsoever, tickets were sent quickly with no issues, will definitely use again when booking next time!!
Review by Gogo2 months ago
Recently bought tickets through festicket. Kept me up to date easy to use the e ticket. Answered question I had really quickly. No issues at all.