We came across Eye Academy once we visited Guildford in August 2017.
Our daughter was 5 at the time and was prescribed first glasses.
We had a look at available NHS option frames at different shops and could not see the ones we liked.
Eye Academy had the ones we liked albeit was not with NHS option so the frames we had to buy at extra which we were prepared to do.
Because of our first experience buying prescription glasses we did not know how prescriptions work. We were told by NHS that prescription entitled us to two pair of glasses.
The stores personnel were aware of our first experience buying glasses at all the time.
We were told about options to take the computer glare and scratch free coatings which we took upon. The lens itself was quite thin due to frame.
Once we collected the glasses we asked about for prescription back as we only bought one pair. The personnel did not give this back however reassured that should we need one pair more they have all the records.
We found it strange as we wanted to have option to get another pair of glasses in the future from wherever we wanted.
Again Eye Academy were aware of our first experience buying glasses.
After 4 months of wearing glasses we noticed smudges on the lenses which we could not clean. In addition the frames broke few months afterwards in sporting accident hence we had to get another pair of glasses.
We came back to the shop to ask for our voucher. We were told we cannot use the voucher as it was used in the purchase before.
We decided to go to another optician which explained how voucher system works.
Should we were aware of not being able to use the voucher in the future we would've gotten two pair of glasses in the beginning.
In addition smudges on the lenses were not usual however this was not communicated to Eye Academy due to poor experience in first place.
I am pretty sure if we were explained about the process and we were to get two pair of glasses the experience would be different and the smudges might be rectified by the shop.
Review by SeptBride1 year ago
Best opticians. Wouldn't go anywhere else. Highly recommended.
Review by SashaV Vvan1 year ago
Eye Academy is a breath of fresh air! They are professional, thorough and have the most amazing frame collections. My parents both have complicated visual requirements and the team at Windsor worked together to ensure that they have amazing vision and fashionable new spectacles.
Review by Mukging1 year ago
Eye academy have looked after my eyes for a number of years now and I can't fault them. The eye test is always thorough and I have never felt like they were in a rush to get me out of the room, unlike some of the high street chains I have visited in the past.
I used to only wear my contact lenses because I could never find a pair of glasses that suited me. The very friendly staff at Eye Academy went above and beyond on helping me find a pair that I would be happy to wear outside of the house. They're help was amazing and I no longer dread my annual opticians visit!
Review by Jalilla Pfitz1 year ago
STOP! Do not go to this Optician! I was sent there by a GP a few years back and I don't know what arrangement is in place but it ended up being a very expensive experience considering it was an NHS recommendation.
Anyway forget that pain and fast forward to 2017 and I call to book a standard eye test. As I went to pay, after being left twice to "look for my new frames!", they tell me they’re not sure what a standard eye test is and so charged £150 for the privilege. I repeatedly asked then to break it down so that I could claim part of the cost back from my employer (pretty standard stuff right?) but I have now given up the chase as continuously requesting the legal requirement of receiving my prescription from them was painful enough and life's too short to deal with arrogance and brick walls and so have basically given up as their customer service is disgustingly poor.
Nice location and décor though………………
Review by Oddvoer Riazanov2 years ago
As a thoroughly satisfied customer for over 10 years, I would have no hesitation in recommending Eye Academy. Time and again they provided expertise consultations to help with my ever changing vision. They continuously provide excellent service, show great attention to detail and seem to have a knack of automatically selecting glasses that suit my face without compromising on comfort or style.
Review by Volo2 years ago
Excellent personal service as normal. Kim is exceptional to deal with. Thank you.
Review by WyL Særkjær2 years ago
Excellent service. But expensive.
Review by Marked2 years ago
Eye Academy are a professional and friendly independent opticians, offering an excellent personal service. The eye test was thorough and well explained. Due to the complicated nature of my prescription, I was impressed with the time and effort taken to get everything 100% right.
Many thanks. GW.
Review by Nadia2 years ago
I have finally completed the purchase of varifocal glasses from Eye Academy. They are Bvlgari frames with Nikon lenses and I am pleased with the excellent vision they provide for reading, PC and distance. I was sadly unlucky with the customer service from Eye Academy as the purchase took 3 months with numerous trips to Windsor and five pairs of glasses - a sort of trial and error process. I experienced an allergic reaction to possibly silicon in the frames and Hoya lenses. The fifth pair were successful and are good - such a relief. I am pleased Eye Academy persevered, disappointed it took so long and was such an arduous process. Maybe lessons have been learnt and it will not happen again in the future. Note - the glasses are expensive at nearly £1000 so you expect a decent return for that investment.
Review by Dennielle2 years ago
Review by Aezlynda2 years ago
Very helpful and professional service!
Review by GolfingBlair Boese2 years ago
Excellent with my 7 year old son . Extremely patient and very good choice of glasses for children . Wouldn't go anywhere else !
Review by Johoon Bidfood2 years ago
Thoroughly professional and exemplary service.Highly satisfied with the Eye Academy.
Review by Chickasaw Wickes2 years ago
I had the most thorough eye test ever - the optician is excellent.
The amount of equipment available for testing is awesome.
I am very pleased with my new glasses. The whole experience was both pleasant and efficient. I would highly recommend The Eye Academy.
Review by Whish2 years ago
Excellent service, very helpful.
Review by Vxghh2 years ago
Very pleased with my new glasses
Review by Buena2 years ago
I am most impressed by the helpful and friendly staff and was provided with a very thorough eye test, using the lastest equipment. With grateful thanks to Rooby Ahdan who spent ages helping me find the perfect frames - which I am over the moon with. The quality of frames and choice available is excellent. I would definitely recommend The Eye Academy in Windsor and will return.
Review by Annline Karajedee2 years ago
We have been clients of Ellis and Thomson in Cobham for more years than we can remember. My wife, myself and our two daughters buy our contact lenses and spectacles from them. Kim Patel has been amazing through the years in his attention to detail and service. If it were not for him, we would probably leave the practice and go somewhere nearer. We have recommended numerous people to go to Kim and all of my family rate him beyond words with regard to our eye treatment.
Review by Teazer2 years ago
I've been a regular customer of this highly professional optician for very many years, have recommended them to family & friends & frankly I wouldn't go anywhere else to have my eyes tested or to buy glasses.
The eye tests they conduct are thorough & reassuring, the technicians helpful & highly competent & i've always been really pleased with my glasses. On my latest visit to buy sunglasses, the excellent advice & customer service I received from Kim Patel was very much appreciated. These guys take the time to make sure that your expectations are exceeded & I would recommend them to anyone without hesitation.
Review by Joynul2 years ago
Very professional service, staff all amazingly friendly and helpfully. Amazing choice of frames.
Review by Arsalan2 years ago
Always 1st class service - even though I now live 20+ miles away would never consider anywhere else.
Review by Yisi2 years ago
Ellis & Thompson provide a truly first-class service. The very highest levels of professionalism, combined with a very wide range of frames, lenses and expert advice, make it an outstanding optometrists. I can recommend them without qualification.
Review by Marlana2 years ago
Kim was extremely helpful and professional in fitting my new reading glasses and also adjusting the varifocals which I had purchased a few weeks previously. The Cobham branch is always a pleasure to deal with.
Review by Miosotys2 years ago
The staff here are so pleasant and immediately put you at ease.