Does what it says a great product improved our bathroom 100%
Review by Shilvendra Schoenlaub5 months ago
Fast service and an excellent product.
Review by Merthelise5 months ago
I wanted to return 1 of the 3 items I ordered, I found it that the process of returning the item was extremely difficult. The return address was hard to find on their web site! which was strange and I had to goole to find it.
Review by MaggieG Edwardscustomer6 months ago
Very quick delivery.
Review by Discountcycles8 months ago
If you phone their number to ask them a query you'll be charged a hefty bill if using your mobile. I got charged £8.40. very bad.......
Review by Donde9 months ago
very happy with my order, the service was very good, the delivery was excellent.
Review by Breenasmom9 months ago
Ordered before noon and received goods the next day. Very happy with extractor fan.
Review by RChanel9 months ago
Phoned these guys for advice. Very impressed with knowledgeable sales guy (Julian?) who really knew his stuff. Fan and accessories he recommended delivered following day. Now installed and working great.
Review by Friedman9 months ago
The product I wanted at a reasonable price and delivered on time.
Review by Jrobb Michiel9 months ago
I needed a replacement for the extractor fan in our shower room. The local hardware store had none and the nearest large DIY store only had the same makes as the defunct one (which I did not want).
An online search for a UK supplier turned up several options, but I chose Extractor Fan World because of their price, range of makes and models, and excellent information pages.
Within hours of placing the order someone from EFW phoned me to check some details, and I confirmed everything was in order.
The fan was delivered within 48 hours and is a huge improvement on the one it is replacing.
With so many things being "right" the only possible rating is 5*.
Review by Faccini10 months ago
Excellent. Fast, helpful and efficient.
Review by Panuncio Yonela10 months ago
Customer support absolutely rubbish. When asking a question about whether the fan needed an FCU fitted as their installation procedure has no mention of it they told me to refer to the electrical regulations which clearly state "manufacturers installation instructions should be adhered to". When questioned them again they did not even bother to answer. If it were not for the customer insisting they wanted these fans I would have sent them back
Also the fact that you need to be registered with a trade body to install is absolute rubbish. If it is a like for like fit it does not require signing off its a simple replacement, not a new extension of the circuit and is not notifiable and to get an electrician to prove its wrong and faulty before they will touch it? Its just removing the ownership of any responsibility for faulty goods on to the customer or sparky.
Review by Ferrydener10 months ago
_After_ buying an extractor fan I was greeted with the very unusual term I've pasted at the end of this review. It is certainly not an enforceable term but it made me uncomfortable.
If an item is faulty the retailer must accept it back and must be in a position itself to determine if indeed it is faulty.
Only if the retailer doesn't agree should the customer be required to pay for expert advice to back up their case if it goes to court for example.
The only reason I've not given them the bottom rating is because the item wasn't faulty and was good value. The wording used everywhere after purchase was a significant worry though.
Phrase used by this company AFTER purchasing and in big letters across their invoices etc.
"Please note that we are unable to refund or replace any item deemed faulty unless it has been installed by a fully qualified electrician, registered to one of the UK's five trade bodies: NICEIC, NAPIT, ECA, ELECSA, JIB.
When returning a faulty item we require full details of the installing electrician in order to verify the integrity of both the installation and electrical wiring system including fuse board and circuit protection devices. "
Review by Raynebow Alshahrani10 months ago
Good fan with plenty of information and reviews, easy to use site and very quick service.
Review by Meye Anscombe11 months ago
Very impressed with price and speed of supply. However only 3 stars because of the unreasonable conditions on returning faulty goods, where the customer needs to get an electrician to provide evidence and even speak to them. Unless you are one of the few who read through the entire terms and conditions, this is only flagged on screen once you have paid. Come on guys, why not put the warning up earlier so people can go elsewhere? It's hard enough to get electricians to do jobs let alone take on this overhead.
Anyway it's a meaningless condition as you can return any goods bought online for any reason within 14 days (albeit paying for postage), so if you go ahead keep the packaging and install within 14 days. If faulty just return it under the Distance Selling Regulations, not as faulty.
Also, based on the fan I bought, the manufacturer warranty lacks such stringent conditions conditions so if it fails you can it fixed under that route.
Review by Corynne Muncey1 year ago
Ordered my extractor fan on 8th August, although advertised on the site and was allowed to purchase I was emailed the following day to be told it is out of stock! Its been a month since then and I have constantly been fobbed off with excuse after excuse. I have now given up and cancelled the order and received a full refund. I find a month delay unacceptable, and when mentioning this was not even given an apology! Please bear in mind that if you order something on this site it may not actually be available, and you could be waiting a month with no sign of it like me. I will never be using this site again.
Review by Sthe1 year ago
Update: Replacement fan received and installed and working well. Many thanks for your prompt reply.
Purchased a ST100HT Silent Tornado 10 months ago. The fan worked perfectly for these 10 months but has recently stopped turning itself off after using the shower. This was a high value item, would expect better quality.
Review by Shambesh1 year ago
Update : 04 Mar 2018,
The faulty unit was replaced. The replacement item did seem refurbished in appearance but works fine.
I have changed the rating from 1 star to 4 star because of the same.
Initial review below :
We have a 10 year old apartment with 2 bathrooms, one of the exhaust fans gave up and I looked up online to find a replacement.
Found Extractor fan world to be the cheapest, quickly browsed at their trustpilot rating and ordered one. That's where I went really wrong.
1. The fan arrived with a different brand name and logo, although similar design. I had ordered 'Silavent Mayfair' what arrived was 'Domus'.
2. I overlooked the different name and installed it anyways, and it doesn't stop based on the inbuilt timer and keeps continuosly running.
3. On the invoice, it's stated that for any returns have to be requested by an authorised electrician etc etc. While it said no such thing on the order or check out pages. They should cleary say that the website is not for DIY'ers as we have no recourse to our statustory rights or warranty claims if we are not an electrician. Why even allow non electricians to buy then ? So they can be duped, like I have been.
4. Premium phone number :That is a tell tale sign of a company that wants it's customers to go through problems and make money off the customer service they provide. I decided to call still and on a friday afternoon at 2 pm their call centre was off and playing a recorded message to call between monday to friday, what a joke.
5. I have filled in the contact form of their website multiple times over the last couple of weeks and no one has acknowledged or responded to my plight.
I have decided to not to waste any more time with the company and leave my feedback here as public proof of no communication from their side so I can file a complaint at all available avenues.
This was supposed to be a simple replacement with all wiring in place already, I put the fan in the other bathroom and it still keeps on running no matter what the humidity or timer settings are. I have wasted time, money and energy.
Review by Beckering Sodie1 year ago
Good professional service.
Review by Dimabo1 year ago
Review by Laprisa1 year ago
Product as described and delivered on time.
Review by Plod Rech1 year ago
Excellent product swiftly delivered.
Review by Oktawian Cruella1 year ago
On this occasion I purchased the wrong part and this was sorted out through quick and easy customer service, would use again.
Review by Korbuc1 year ago
Excellent service from start to end!
Review by Ruthmary1 year ago
Quality piece of kit,easy to fit as instructions are very clear.Had a problem with previous fan,in that it did not clear condensation when showering,this model has shown a bit improvement.