GARBAGE & CHEAP!!!!
69" SHUTTERS...THEY GIVE YOU 4 SCREWS PER SHUTTER. COULD YOU SPARE IT? WHAT THE HECK, WHY NOT JUST GIVE 1 SCREW TOP & BOTTOM !!!!!!!!!!!!!!!
SHUTTERS ARE COMPLETE GARBAGE.
I GAVE MY ORDER # ...PLEASE ID ME & GIVE ME A CALL.
I DARE YOU !!!!!!!!!!!!!!!! COM'ON BRING IT !!!!!!!!!
Review by Assyukri9 months ago
I spent $200 on custom shutters and the first set I received was damaged beyond repair. The box was not damaged at all, so I knew someone at the company placed bent, cracked, and broken shutters in the box to ship to me. This concerned me but when I spoke to customer service about the horrible quality of their product they were not concerned at all. They told me they would never issue a refund under any circumstances. They shipped out a new set which I received today and 2 pieces are broken. I can't even put these on my house. The quality is disgusting and it shows what type of company this is by their lack of concern over the products they sell! This company stole $200 from us and I'm sure we're not alone. Do not purchase anything from Exterior Solutions! They ship products from manufacturers and never even look at the quality of the products their customers receive. It's obvious they only care about money.
Review by Bogomil1 year ago
Tried so many times to get samples of shutter colors and they just kept dropping the ball. I guess if they can't get samples out I should not trust them with a large and expensive order. Had a lot of time to kill while waiting on hold and decided to read some reviews. Happy I did. I suggest everyone should. thanks Ken and Amanda!
Review by Steveeee LAGal1 year ago
Very poor quality
Just received 5 sets of "custom vinyl shutters"
Couldn't be more disappointed. I don't expect them to survive even 1 storm and I can't imagine after 1 or 2 hot summers in the south my blue shutters will still be the same color. They are poorly made and very flimsy.
Review by Chidera1 year ago
Bad, Bad, Bad! Beware of this company and good luck if you trust the couple good reviews. Customer service is not existent and product is not as described. My shutters were not even the right measurements!
Review by Peteoddcar Gulick1 year ago
I ordered 11 pair of custom vinyl shutters, and asked that they be expedited. They shipped out the next day, and look just fine. I'm ordering 2 more pair (neither the contractor nor I looked at the tree-shrouded north side of the house.....ooooops). I worked with their online chat person to get these orders done, and found the whole process very easy.
Review by Shayquan1 year ago
I purchased four shutters from Exterior Solutions to replace interior working shutters. All four were the same width, with two one length and two another. When I received the shutters all four were narrower than the width ordered--one by 3/16 inch. One was 1/4 inch and another 3/16 inch shorter that ordered. Two of the shutters were grossly out of square. Exterior Solutions refused to do anything to rectify these problems (like do them over correctly). By the time I made shutters square and pairs the same sizes, and adjusted the openings to compensate for the undersize shutters I had invested 18 hours work. I expect more in terms of quality and customer service.
Review by Sotheary Iliuk1 year ago
Really bad customer service. Was quoted wrong prices, communication was slow to the point I’d have to email multiple times to get a response, then was sent product with missing hardware not even bringing up the lengthy delivery time. For the price, I expected much better customer support than I received
Review by Chacheur1 year ago
I ordered in July of 2017 over $3800 for primed and painted Bahamas shutters for my house to replace what I had on my house for the last 15 years.
The shutters were delivered at the end of Sept and the paint job was thin with exposed wood showing, the materials were cheap and loose, the dimensions and construction were not as ordered.
I contacted customer service via phone and email and received the run around like I had never seen.
I disputed the purchase with Costco Visa and was informed today there is nothing that they can do to right this wrong.
Exteriorsolutions.com owner lied to Costco Visa saying they offered to take the shutters back and pay for the return shipping but that I never returned them.
These POS shutters are in my garage taking up space along with the boxes they came in and the pallet is burning a hold in my side lawn that is pissing off my landscaper and my HOA.
I took the time and care to return these POS shutters to receive a refund.
Owner never offered to take them back. Send the truck and take these POS shutters, they are taking up room in my garage.
Worst experience I have ever encountered with any business. Also I am not very happy with Costco Visa getting absolutely nothing done to satisfy this claim.
Order Placed 08/02/2017
1- the paint job was not even completed. I ordered exterior shutters and I see exposed wood where every slats meet every siles. Also the wood grain is bleeding thru the very thin coating of paint that was barely applied.
2- a few of the slats I saw on the only shutter I opened completely show the slats splintering not from damage of shipment but from lower grade wood then expected.
3- the wood used in constructing the frame is very thin and I had to refer to site to see what was the described on the website. Funny but the depth of the wood was never listed. So the dimension of 3 inch top rail and 2 1/8 in siles but no depth listed is deceitful. The dimension of the of the rail and siles in ONE inch for an exterior bahama shutter that is attached across the top and two points at the lower corners???? Really??? Dimensions on the top rail and siles is less then described on the website.
4- site says for shutters greater then 60 inches wide there will be a center rail of 3 inches. The only shutter I opened is over 70 inches and there is no center rail with only one inch thick wood to keep is all together.
5- this $3850 order was made August 2 and I received it Oct 5.. Never receiving an email confirmation of the order or a sorry for the delay in shipment email.
Where is the quality control:
in the paint dept thin spraying n bare wood,
in the framing dept missing center rails,
in the purchasing dept and assembly dept by using inferior wood grade that is splintered,
in the website design the purposely skips the one inch dimension on the wood used in framing an exterior bahama shutter?
Review by RamonGarcia2 years ago
I was very concerned after reading these reviews. I started out by emailing the company about their return policy so i’d have something in writing and feel a little more comfortable. My shutters didn’t take long at all and arrived at the exact measurement and color i ordered. I could not be more happy. They are cheap shutters but the best cheap shutters. I’m happy i took the chance with this company so i could save a lot of money and have the exact measurements i needed.
Review by Wrinkle Vascassenno2 years ago
Terrible customer service. Promised my order would be delivered in 12 - 15 days. Two months later nothing and couldn't confirm a deliver date. Avoid this company.
Review by Kodosai Birhane2 years ago
I received my order of shutters on 8-3-17. Unfortunately, the color of the shutters is considerably lighter than sample that was sent by the company. The primary reason I bought these shutters was because the color sample was a very dark green. We ordered Ebony Green, but the color is considerably lighter. The shutters are very shiny as well and not subdued like the sample is.
There are light marks in the bends of the material on several of the shutters and they are unsightly. The shutters seem to mark up very easily. The material is very thin. Before I ordered these shutters I contacted customer service regarding the width of the shutter. I needed them to be exactly as described because I was replacing shutters of equal width and had concerns because of fading of the underlying siding. I was assured they were cut true to size. The shutters are not cut true to size.
I contacted customer service and the were initially attentive. The representative indicated that she would contact the manufacturer. Apparently after speaking with the manufacture she was told that there were no changes to the formula for the color of the product. I pointed out that maybe there were changes made to the material used to make the shutters that could have caused a variance in the color. She had no answer for that.
The representative did acknowledge that there was clearly a color difference after I had sent pictures of the product compared to the sample. The solution that they came up with was to send us new shutters. Unfortunately when I received the new shutters they were the same color.
I would warn future customers that the color samples provided may not accurately represent the actual product
Besides the color issues, there are some quality issues as well that add to my dissatisfaction in this product and I am disappointed that this purchase was not what I expected. I tried to post a review on their website, but apparently reviews have to be approved by them, which really defeats the idea behind reviews.
Review by Mitakidis Dambrink2 years ago
VERY CHEAP MATERIALS. I ordered the vinyl shutters. 2 weeks late from committed delivery date, they arrived. Cheap flexible plastic, about the width of a credit card. I called to schedule return and was told that they do not offer returns. What kind of company does not offer returns in 2017 internet retail?
Review by Iliganoa2 years ago
Not Reliable. We ordered six pairs of expensive shutters. we were promised a ship days which came and ant without any notice from them. The second due date also came and went without a notice, forcing us to twice postpone painting. I would advise not dealing with this company.
Review by Chrispijn2 years ago
I have bought vinyl shutters several times from these people, the cut and color are to perfection...- little pricey but you get what you pay for...will be ordering again soon
Review by Waljit4 years ago
I must admit I was very hesitant to buy shutters I couldn't touch for quality, but I needed a replacement pair and these are perfect. They were the best price (beat Lowe's by almost $15.00), same quality and came exactly when they said they would! What more could you ask for? Will definitely use again and recommend!
Review by Sally Rainwater Iovan5 years ago
The shutters are beautiful and blend in perfectly with the others which are wooden. Without touching them, you cannot see any difference between them. Great product! Excellent Service!
Review by Gaine Mukashev5 years ago
We ordered custom painted composite wood shutters back in the fall. Not only were they very expensive, but they were shipped a month later than they told us we would have them, Once we received them and finally got a contractor re-scheduled to hang them we thought we had made a good decision. The shutters have been up for 8 months and the paint is already cracking and chipping off. Customer service told us that was normal and wanted to send me some touch-up paint. "TOUCH UP PAINT" in 8 months! I have asked to speak with someone in management and now they won't return my calls. I would never recommend these shutters to anyone, not to mention their customer service is terrible.
Review by Hershika5 years ago
All I have is praise for Exterior Solutions. I had a couple issues and they were all resolved even beyond my expectation. I would highly reccomend them as they stand behind their products and are quick to resolve any issues.
Review by SalMoneala Sajedi6 years ago
I am so baffled by the great reviews the vinyl shutters have gotten. It is almost like I was sent an entirely different product than everyone else. I was shocked at the shoddy, flimsy, poor quality shutters that I received in the mail this week. They are not at all like a previous pair of vinyl shutters that I purchased years ago from another company and that are still on my house in great shape. When I called the company about the poor quality of these shutters, I was told all vinyl shutters are made with the same material. I know this is not true, as these are a thin plastic that are stapled together, not at all like my older shutters. I don't understand all these positive reviews if they are reviewing the same product that I received. It just doesn't make sense. I got no satisfaction with my concerns when I called and spoke with someone at Exterior Solutions. I strongly recommend that you NOT order these shutters. I will not be able to put them on my house--they are that bad.
Review by Mikasia6 years ago
I needed to get simple black, raised panel shutters quickly. My lumber yard told me it would take 3 weeks. I got them in more like 3 days from Exterior Solutions. Excellently packaged too! Super easy.
Review by Audhild Durtanovski6 years ago
Good quality, great service and cheapest prices around.Also better than promised delivery times
Review by Butaru6 years ago
The shutters are very good quality, easy to install and look great.
Review by Winson Manh6 years ago
High quality product, consistent coloring, and easy to install once I got the hang of it. Working by myself, I always try to figure out tricks and these shutters were light enough and rigid enough to work with alone. Very good deal.
Review by Ms Dabu6 years ago
I have a two story, colonial home. I had new James Hardie siding put on and were looking for just the right shutters. The ones from Exterior fit the home perfectly and make a bold statement. The installer had no difficulty putting them up and they were easy to paint. We love them!!