I just purchased a 2018 used car from a major rental car sales dealership. I was interested in an extended warranty but wasn’t happy with the one offered by the dealership. Contacted Autopom and found a better policy for reasonable price.
The effort was seamless and easy as I received a prompt quote from sales rep Trevor. I had two followup conversations with Trevor asking for clarifications. He provided all answers and was very patient and courteous. Excellent experience!
Review by Chalotte5 months ago
I had a bad expriance with one of Auto Poms provider. Mike the owner of Auto jumped into action. He finally cancelled the contract with that provider after all the problems that company had. He even helped me out with some of the finances. That is personal and above and beyond excellent service. The new one he offered is great.
My transmission went out on my Chrysler 300C last Thursday. I had it flat bedded to a Chrysler dealer. The next day all the work was approved and they had a free rental car ready to go for me for 5 days. Here it is the Labor Day Weekend and I thought no way this is going to be approved this fast with the big weekend coming. My hat is off to Mike and the very capable people working for him.
Review by Jungyeon Lønborg8 months ago
I am pleased with the information and MBI. Mechanical Breakdown Insurance policy, presented to me by Dacey. Being a California resident, I learned that VSCs, Vehicle Service Agreements, could only be sold by car dealers. Companies selling VSCs on line are doing so in violation of California law.
Dacey is professional, resourceful and a delight to work with. She is also a California licensed Insurance Agent. The MBI she presented to me backed by Mercury Insurance was exactly what I was looking for at half the price of what other on line companies offered not to mention the policy cost was one third of the price of the VSC offered by the dealer.
I read through the reviews. Though mostly positive, the negative ones were addressed and a reasonable explanation was given to the customer as to why their claim was rejected. In one case where the customer felt his claim was reasonable, the owner of AutoPom interceded with the policy administrator and the claim was honored.
I hope to have a long term relationship with AutoPom. I highly recommend them to others.
Neil J Forrest
Morgan Hill, CA
Review by Harindra1 year ago
Lisa was amazingly nice, as she explained everything about the policies, .
she was clear and polite
Review by Cheezy1 year ago
This is an update after I have had time to cool off and really think about the issues I have had with my extended warranty purchased through Autopom, Autopom isn't the issue in my point of view. It's the warranty company they represent, Enterprise Financial Group (EFG). Autopom only sells the extended warranty policy. I had my policy for about 3 months. I am in all terms a car nut. I keep up with all scheduled maintenance and take extra care of my vehicles. Unfortunately, I had a fuel pump issue. My policy clearly stated that my fuel pump was covered. However, after my shop called in the claim, EFG (warranty company) decided to interrupt their own possible cause to my fuel pump failure and denied my claim. They "determine" that a 2" canister caused my fuel pump to fail. They didn't even send out an inspector after I called to explained to them what the issue was. So I am out of pocket over $1000. Your best option is to go to your dealership and ask them what 3rd party warranty company they have had success with. You will save time and money. I was able to basically get a bumper-to-bumper warranty factory warranty for $1300 less. In summary, Lisa Deneault, my Autopom Rep, and Mike Jones, Owner of Autopom, went above and beyond to try to help me resolve my issue. I would definitely recommend Autopom's representation to anyone. Unfortunately, EFG still denied my claim. I in-turn cancel my policy and awaiting my refund.
Review by WKaest1 year ago
I purchased an extended warranty through Autopom! and received a policy from CarGuard. I've had many issues with CarGuard but Autopom! has gone out of their way to help me resolve my problems with this other company. The CEO has personally emailed and called me about my problems. The issues have not been resolved yet but I greatly appreciate all the assistance Autopom! has given me. I had initially rated Autopom! low under the mistaken belief that Autopom! was also my service company and am revising my review to reflect this. (I believe Autopom! no longer writes policies with CarGuard as well) Thanks!
Review by DeniseD1 year ago
Autopom definitely cares about their business. They are extremely responsive and go above the call of duty to resolve issues with the service contract providers.
Review by EmiriYuu1 year ago
You guys are great.
Review by Tfurze1 year ago
They have taken care of our needs, so far so good. Will definitely refer.
Review by CaPaOfficial1 year ago
AutoPOM is great! Requested a quote Wednesday night around 9:00 PM. Got an email with the quote 7:00 AM Thursday with the quote. Followed up with an e-mail and a Quick phone call with Lisa and everything was done quickly and painlessly. No pressure sales, just provided a reasonable price on a very good extended service contract for my car.
Review by Cauley1 year ago
The Autopom policy I received was easily attained. The web portal was convenient, quick and easy to use. The contact response time was quick. No delay in the process at all and all things were as said , no discrepancies or tricks. Excellent service would recommend to all.
Review by Superb1 year ago
I like them since they are willing to quote the premium without trying to strong arm you. Very easy to do business with.
Review by Brumilda1 year ago
Great Service! I was able to secure an Extended Warranty at a great price!
Review by Wainwright1 year ago
We are very pleased with the purchase process. The salesman knew exactly what we needed and gave us an excellent quote and payment plan, both are very reasonable. We have not had any problems with our vehicle, so we do not know how smooth any repair service will be but are pretty certain that it will go equally as smooth.
Review by Bafford1 year ago
So glad to get an excellent service from your company & the agent.
Review by Akuma Psalm1 year ago
They were very helpful in helping me to decide which insurance Co. to choose. She explained things very well. I still feel satisfied with the choice made. I have not had any experience with the insurance company selected, so I cannot comment on that.
Review by Nacchianti Cerexhe1 year ago
The sales person was very knowledgeable and efficient in answering all questions. She made the process quick and easy.
Review by Adytza Botwinick1 year ago
Autopom, your my cheerleader!!
Review by Bafford1 year ago
Best job thank you so much 😊 and you was fast and reasonable prices
Review by ChrisRizzie Brodel1 year ago
Love this company.. Many years, many cars!!!
Review by Ramiz1 year ago
Smart agents, good service, fair price.
Review by Eromie1 year ago
Autopom was great to deal with it. They are knowledgeable about the products they sell and we're able to guide us to the plan for our Range Rover. The end result is we saved about $1000 over the plan the dealership offered us. Also there was no high pressure sales approach like all the other companies I called.
Review by Tazeam1 year ago
Very professional staff without the usual pressure...!!
Review by Rasanjana1 year ago
The sign up process went great, Hard to give a complete review as I have only recently enrolled. I could probably give a more accurate review if and when I need to actually use the service. But so far I feel like I have made a good decision. Over all am very happy and will review again after any service is needed in the future