I took a day off of work to wait for the courier, and as it turns out they didn't arrive because Europacco told them the wrong address. I am incredibly disappointed. I called to ask them to fix their error, and they refused to fix it. Explaining that the parcel can be collected tomorrow- which is useless given that tomorrow I am leaving the country! Absolute disgrace.
Review by Sanjohna9 months ago
BAD SERVICE EVER,, AND ONE PERSON WORKING ONLY, SEND ONE TIME WAS WORTH ABOUT £600.00 LOST EVERYTHINGS, THEN THEY WILL NEVER ANSWER , I WILL RECOMMEND NOT TO CHOOSE THANK YOU
Review by Joscelin9 months ago
I had to change my previous review, anyway please do not use, if you have a few cm over and if you cannot check the weight properly. Enourmous extra charges. There are other curriers out there that offer a better price for parcel that are over 190.
Review by Lizyl9 months ago
Excellent customer service!
Review by Chelsor Cipriano9 months ago
Excellent service. Unfortunately the courrier Bartolini gave me some problems but Europacco managed to fix everything.
Review by Wilshauna10 months ago
I shipped personal goods from Italy to Luxembourg through Europacco: fast and efficienty process, no administrative friction, easy access to customer service. The only delay happened with the last leg of the delivery from Germany to Luxembourg, where I had to call the German hub to organize the delivery—the arrangement was that they would call me once the parcel had reached the German hub.
Review by Tineya Derrow10 months ago
I ordered a delivery of 2 parcels through Europacco about 20 days ago. I received only 1 parcel in terrible conditions, and the other is still lost somewhere with DPD local UK courier. Europacco customer service has been responded quite quickly. I believe most of the issues I'm having are not caused by Europacco itself, but dpd in UK. However, Europacco should take the responsibility of choosing a reliable service for shipping, and should verify until the end of the shipping that parcels are properly tracked and delivered at destination. I believe Europacco is failing in this. Most of all, their terms and conditions state they are not liable for most of the issues dpd is causing me. So, if you want to deliver your stuff, pay some extra money, but turn to a more reliable service.
Review by Yorman Jayawickrama1 year ago
Pickup of parcel was quick and on time. A small problem with the box was quickly solved through email and delivery was within the promised time.
Review by ITech1 year ago
Never again europacco.
They advertise on their website for wine transport: europacco.com de / versand / wein.php
They also know in advance from mail inquiries that the goods are wine.
If it is damaged then they refer to the general terms and conditions, where under point 14 transport of liquids (wine) and glass (bottles) is excluded and disclaim any liability. And that despite of the payed shipping insurance.
I can only advise never to send wine with europacco.
Review by DanParrott1 year ago
Great service +++
Review by Chaney1 year ago
Great service, fast and easy. I really liked it, very convenient.
Review by Pattimae1 year ago
Its a safe delivery, cheap, fast and sure ! In 5 days my brother got the package from Germany to Milano! I am thankful and i will send from now on to,with them !!! Thanks Europacco !!! 😊😊😊
Review by Wenonah Delore1 year ago
Excellent service. I really recommend it.
Review by Dabit Goller1 year ago
Efficienza. E corrispondenza . Ritirneró
Review by Wencong1 year ago
Wonderful! Definitely recommend it...
Picked up and delivered as promised - that too, at a reasonable price! Will definitely use the service again and will definitely recommend to others.
Review by Eivindur1 year ago
I ordered 3 collection with europacco , after 2 days I have 2 requests for more money as the size had exited , I payed because I needed the goods , the third package I have another request to pay €168 plus €56 on the first place , i pay again, today has been 8 days since my packages have been collected and only one has been delivered. So far I spend €578 for thre packages and one delivered . Custumer service doesn’t care at all .
Will avoid in the future and once my packages get delivered I will update my review .
Very very disappointed
Review by Fareeba Djondo1 year ago
I've used this service two different times for my parcels.
both the times I recived damaged(opened and broken) packages with the material in them damaged too.
Review by YenyJ1 year ago
Thanks :) awesome 👏
Review by Briggdell1 year ago
very good service, ready and punctual! the prices are really cheap!
Review by Outflow Madranges1 year ago
Excellent value, fast and efficient return of items left in hotel
Review by Clariesa McDono1 year ago
Very trusty and for the next parcel for sure I will use this Post agency. Cheap and very good quality service.
Review by Hil1 year ago
they losy my package and they didn't want to do anything about it
Review by Mishifitz1 year ago
Timely Pick-up, Timely delivery
Review by Ayyappan HSmith1 year ago
Cheap price for a cheap service. I had so many troubles with my package and the customer service of Europacco was so rude and not helpful, I had my parcel delivered by UPS, a horrible company that couldn't deliver in the times I was home but just in random times decided by them,I had to go and collect my parcel on the other side of the city, one hour driving because the service is so awful. Plus, they broke a very expensive kitchen cooking tool I had in the parcel. A nightmare. Never use this again.
Review by DrTripe1 year ago
I really worried about this service after I've read few bad reviews. But they exceeded my expectations. My packages were shipped within 3 working days. Fast, cheap and safe shipment! Highly recommended!