Pensioner’s holiday of a lifetime ruined; 71 year old woman left distraught after travelling to Delhi Indira Gandhi International Airport in April 2018 only to be immediately deported owing to problem with her ‘granted’ on-line e-visa.
Weeks before travel, the e-visa was completed successfully on-line using this e-visa website. The e-visa was ‘granted’ and the necessary paper e-visa was e-mailed my mother before travel.
After 12 hours of travel, and despite having no issues at the UK check-in for her Virgin Atlantic flight from London Heathrow Airport, she was turned away by Immigration at Delhi Indira Gandhi International Airport border control as there was a ‘problem’ with her visa; she was told that she would be escorted immediately onto a return Virgin Atlantic flight to London.
Distressed and financially out of pocket for the holiday, my mother investigated the problem with her visa on return to the UK. She discovered that, despite having lived in the UK for over 50 years, as British Subject of Irish origin she should not have been granted an online e-visa.
How had she managed to travel all the way to India before this error was discovered?
In good faith my mother used this website to process her visa, not realising that despite its decidedly similar appearance, it was not the official website recommended by the High Commission of India. This website claims as part of their value added service to re-check visa applications before final submission, asking for a copy of the passengers’ passport and charging an inflated fee for processing the e-visa at the time of application. The official website recommended by the High Commission of India will reject a visa application with this type of error.
Therefore there was no concern when the official looking granted e-visa arrived in her mailbox days later. Etaindia.org have subsequently not responded two enquiries regarding the checks they perform before granting on-line e-visas.
The moral of the story is PLEASE only to use official routes for your visa to India to avoid devastating emotional and financial consequence.
Review by Hpgentile Khetarpal1 year ago
Warning Big Scammer Website, do not use!!
You risk your credit card info. They even make their own fake reviews here.
I blocked the payment. Be warned of Mr Amid the manager he is a complete fake con artist. A Delhi hiding thief.
Once you paid, they are the biggest crooks hiding behind the phones. My visa card already warned me with a text message about their Indian high risk "razor" to pay the company, they claimed $135, then they actually charged $143, for a service that the Indian government makes for 100% free! My passports origin had a free visa country agreement. Contrary to the immediate phone calls I made with the fully unreliable staff and what is written on their website they don't refund it. Made over 20 calls. Use those real once instead: indianvisaonline.gov.in:visa:info
Review by Olubimpe2 years ago
Tanvi is very much helpful and try to comfort me all over the application process, because this time is super urgent
she still help me and explain to me in detail, follow up my needs, this is a very trust worthy and helpful travel agent if you go to india
Review by Aouda Seratt2 years ago
I received help from the wonderful staff for obtaining my Indian visa. I struggled to upload photos and they called me. They took my photos by email and did the uploads. I was having difficulty paying so they assisted me by sending me a link. I spoke to the wonderful Sandeep who answered my queries in an eloquent manner. Tanvi helped me complete the process. What excellent customer service. What a delightful experience. I am extremely grateful for the help thank you.
Review by Johnyette2 years ago
Efficient and deligent in thier work
Review by Wurstido2 years ago
Thank you very much for offering such a wonderful service for INDIAN VISA. That was the easiest and efficient visa I have ever obtained & the executive people are too good & helpful they helped me in completing the application form Please keep the good work and good luck.
Review by Melondy2 years ago
I was in a difficult place this Monday, after the oficial Indian Visa site didn't let me pay for the visa fee. I kept trying until it started to say: "visa fee has to be paid 4 days before the trip"...I forgot India was many hours ahead!!! By mere chance and in despair, I applied through Etaindia, thinking a faster pace Visa would be "official". Then I realized it wasn't affiliated with the Government site...panicked again. On the top of that, today the Indian Embassy is closed to the public. But anyway, this morning....visa pdf on my email on time for my trip tomorrow. Thank you!!!!
Review by Maestros2 years ago
Thanks for helping getting visa on time. You save my trip to INDIA. I will recommend your website (etaindia.org ) to my friends in Hong Kong . Helpline service like call center and E- mail support was extremely good. Every time I have got good response from the helpline team. It was amazing.
Thank you ETA India
Review by Marylene2 years ago
had to cancel my flight because they did not prossesed my visa
manny e-mails written with manny copies off my passport because was unclear ? i am verry upset
Review by Laroahall Sarmientos2 years ago
Professional, yet kind way of dealing, and fast responses to all of my questions. Thank you, Sonal :)
Review by Drmnj Madhiwala2 years ago
I would like to thank you for your tremendous job, which you did for me. I have received my Indian E-Visa just in time to board my flight. With me, you have won a lifetime customer – I can promise this.
I’ll contact you again when I need a further Visa for India. But next time, I’ll reach out to you a bit earlier.
Thank you for your great support!
Review by JGomez2 years ago
Paid up front and despite 4 emails, phone unobtainable they only reply to my final email "Please refund" with "ONCE IF YOU SUBMIT THE APPLICATION ALONG WITH THE PAYMENT THEN THE FEES IS NON REFUNDABLE..." DO Not USE.
Review by MMoffett2 years ago
I didn't know whether to chance using eta but we were desperate. Wasn't sure if the good reviews were genuine - but this one is. It's expensive and I don't know how they do it, but they do. Using PayPal made me also think I could challenge if it was a scam, but it was genuinely an excellent service
Review by IntraPhone2 years ago
Due to my own mismanagement, I was left without a visa less then 2 days before travel to India. I tried to get an emergency visa through consulate general in Canada but wasn't able to due to office closure. This was Dec 31, 2016 at 11 AM when I applied for my visa through this website and my flight was for Jan 1, 2016 at 11 AM. I was promised my visa will be issued within 12 hrs. The fees they charge is a bit high but the alternative was to loose my airline ticket. They were able to get me a visa in 20 hrs. They are certainly not affiliated with the government but however they do this, its a great service.
Review by Deremeus2 years ago
A previous Visa application was rejected, and we were left with only 24 hours to achieve a Visa for my trip to India. Your service was easy to use and delivered more than was promised. Your agent called us to help step us through the payment process and stayed on the line until it was complete. You promised our Visa in 22 hours and you delivered in 20. We were extremely pleased with your service and highly recommend.
Review by Offgridd3 years ago
This website is not the official website of the indian government and takes 127$ for a visa application that only costs ~60$ .
So far I have not gotten any response nor does the phone number work.
All the positive reviews on Trustpilot are from ppl who only made one review.
Review by Fedline3 years ago
Almost hopeless in getting ETV from Gov India website as their payment options both SBIepay and Axis malfunctioning due to high volume of applicants, both customer numbers only
rings and drops. Application ID limits 3 attempts then you will need to afresh filled form again. Did have intensive research on said "payment error" and everywhere I see is true. Even hashtag on #sbiepayment Twitter and Telegraph articles regarding on Indian Visa problems. Until, I landed on etaindia.org made a call that very day and spoke to Yogesh, so kind, clear and prompt to my queries. Sent all documents (form) and clear Passport which shows "country of residence" make sure you got right scanned machine to give you perfect copy so with white BG photo on every day look, not as same in Passport.
Submitted visa form around 4:52PM June 9, 2016 and granted visa 10:25AM June 10, 2016. How cool is that! Definitely be a return client after this visit. 127$ fee is reasonable and less hassle than 49$ but no feedback, and no visa issued. Highly recommended. Shukriya!
Review by Waine3 years ago
GBR passport holder in China needing to be in India within 48 hours... Bad enough position.. On a Friday before a public holiday on Monday.
I couldn't have been in a bigger hole but these guys were on it! Within 18 hours of me first having my 'oh ****' moment I had a visa and was good to go.
Phone and email communication was friendly and first class - considering I was very stressed.
Review by AutumnSunrise3 years ago
I am amazed at how this company has processed an e visa in 12 hours! I thought it was impossible considering the process takes 72 hours. They were responsive on phone and email and assured me that I would get the visa on time.
I would HIGHLY RECOMMEND their EXCELLENT services to any applicant who wants a visa to India.
Review by Thanatorn3 years ago
We used this service to get visas for a tourist trip to Kolkata, India. The service was fantastic! They notified me of an error on the application before they submitted it-- saving me a lot of money and hassle. Would definitely use this service again!
Review by Shhhhhh Derrow3 years ago
I used the e-TOURIST VISA (eTV) online service provided by the Govt of India, which is wonderful if you need a visa in a hurry for a nominal fee of $60 (30 day, single entry). Well, my request was rejected.
Typically, this is because of some error/omission on the submitter's part (it happens on occasion to the best of us). What was very frustrating, however, was there was no reason for rejection! This would have helped immensely in a re-submittal with the appropriate correction.
It would be an excellent process improvement on the part of eTV if they would include the reason for rejection. I urge them to please do so. I called their Help Desk and was about to be told the reason for rejection, but then the calls dropped ... twice.
I then tried to re-submit, risking a second rejection, since I had no idea why I was rejected. But then the system wouldn't allow this, since I now had less than the 4-day minimum submission period.
Fortunately, I found Mr. Yogesh Rohilla's etaINDIA service via Google. The entry system is very similar to that of eTV, which made it easy. After submitting my request, I called Mr. Rohilla and he was very responsive, quietly assuring me that I would have the visa in 12 to 14 hours.
He reviewed my application and said it was done correctly, which assuaged my concerns of yet another rejection. Mr. Rohilla informed me that he would email me the visa upon it being granted and would also call me to ensure that I was satisfied. All these things he did,
What a relief! Every cent of the $299 was well worth it. etaINDIA is a legitimate service, from my experience. They deliver. Period.
Review by Hygert Gwendella3 years ago
I had an awful experience with official eTV site refusing to take payment online. The helpdesk referred me to SblPay 'technical support' (2 tel numbers). After 100 unsuccessful (no answer) calls I gave up and used this agency, paying by Paypal. Visa received after 24h. OK, cost me $127 but at least I have the visa. Would recommend this site as legitimate - other sites may be cheaper but I cannot fault the service. Holiday now back on !!
David Burton, Maidstone UK
Review by IanSmith3 years ago
Like others I was naive and didn't realise I needed to apply for Indian tourist visas until 17 hours before first flight to Sri Lanka and 36 hours before final flight leg departing for India. Was nervous about sending so much money via PayPal to a non-government agency but decided to trust the other reviews here and it was worth it - I paid at 3am Sunday and received visa at 2:20am on Monday, within the 24 hour window promised and shortly before my scheduled flight to India. Unfortunately that wasn't early enough for Sri Lankan Airlines who decided to take the opportunity to screw a lot more money out of me for no good reason, so make sure you have your visa PRINTED before your FIRST flight... but that's another story.
Even though this service is very expensive I can definitely recommend it if you are desperate for a visa within 24 hours. The only other thing which could have been improved was more clarity over exactly what "12 working hours" means, but it seems to mean within 24 hours, even on a Sunday. My contact was very responsive and helpful by both phone and email. Thanks!
Review by Bafford Dickschat3 years ago
My wife and I were stymied by the official VFS website not working properly. We start our trip next week, travelling to Singapore and Australia then India, so we could not go the "interview" route to getting a visa because we could not be without our passports and risk missing our outbound flights. Etaindia came to the rescue and have delivered our visas as promised in 48 hours (and on a Sunday, at that). They were very helpful by phone and email. So our plans are back on track despite the incompetence of the official provider VFS. Their website doesn't work - payment consistently refused (what?!) and somehow uploading a blank grey page instead of the actual passport image!! Ironic when we are visiting Bengaluru, software capital of the known universe! The government should fire VFS and permit one to apply for an eTourist visa more than 34 days before intended arrival - a crazy rule that causes unnecessary stress, especially to those with travel plans before their intended arrival in India. Despite the 100% uplift in cost, cannot recommend Etaindia highly enough.
Review by Mufazzal Benmousa4 years ago
etaindia saved my daughter's holiday. Last night we were in despair - my daughter had booked a flight to India tonight but had not got a visa and was horrified to discover she could not obtain one on arrival. After panicking and then some frantic searching I discovered etaindia who offered a 12 hour turn round on Indian visas. Although this cost twice as much as a standard e-visa there was no choice!
We therefore went ahead and filled in the paperwork. and, affter submitting it we received immediate confirmation - which was reassuring.
Because time was short, I telephoned their offices twice (using skype) and immediately got a reassuring update. At 11am today I got an email announcing that the visa would be delivered in 4 hours - and it duly arrived at 2pm - remarkable considering yesterday was a Sunday.
In 30 minutes my daughter will be leaving for Goa singing the praises of etaindia all the way!!!