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Review by Maria2 years ago
At the begining was ok, later paid (transfered) for better plan, and "fun" has started. Firstly, their consultants started asking about our subscribed contacts, as they did not like something, but we provided all info including screen shots and policies and etc. However at the end of long discussion, they state that they "doubt", and did not let us use services anymore. Ok, it is your decision, but where is refund for no service then? After we asked for refund - no response since. So lets see if they look like shiny silver too? Firstly, all payments are done to Ukrainian bank, what looks like very suspicious and gives very little trust as you will never have opportunity to claim and get solved in your favour as bank is in 3rd world country. Secondly, all support team are under russian names, so it looks like it is Russian company... And who knows what is their direct purpose, for example more doubts arise when you upload you your contacts and you cannot permanently delete them later. So you will never know, where they might use them later, and recent worldwide events shows that similar cases has happened and at one end was Russia. Lastly, they you will pay or get a plan, and they can just freeze your account, do not give any logical and acceptable reason and furthermore no refund and you are done. So it looks like that esputnik and their service has much more doubts and questions to answer themselves. And its up to you to trust or not their services. Sadly, but it is a fact, and we think they not only get your most valuable assets - contacts, but you are at risk, thst you might face the fact when you will pay and will get no service, just stupid questions, and later your account freezed and no option for claim or refund. So for us it looks like it is new way of getting your subscribed contacts and not giving back service that you pay for.
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