The delay in processing has been frustrating. I never had a problem with turnaround time until about a month ago. Claims that were submitted over a month ago still haven’t been processed.
Review by Pyotr1 month ago
Embrace Pet Insurance has been great.. no hassle, prompt payment and paperless via our Veterinary Clinic. Could not ask for better!
Review by Morelia Schiölde1 month ago
Outstanding insurance! Very satisfied customer for 3 years now.
Review by Soheil1 month ago
I’ve had Embrace since my lab was a puppy. Very easy to get reimbursed. Customer service has always been excellent. I’ve had no complaints until 2 years ago.
The Bad, Going up 35% year over year over the past 2 years is insane. I called for a justification and they said, your dog is old, you live in MA, and we can do it. I guess no customer loyalty matters. They have you by the “balls.” They know I’m not getting rid of my insurance after 10 years.
I am still with them, I just changed my deductible to get the same price that I am paying this year.
Review by CharlesHolton Brysiak1 month ago
Staff were very helpful in addressing my questions. I received prompt reimbursement of my vet bills.
Review by Christelyn1 month ago
Claim covered for 80% reimbursement and done very quickly. Thankful for the turn around and the peace of mind after emergency surgery. Also so thankful to phone support, they are amazing and super kind and helpful whenever I call with questions. Thanks Embrace!!
Review by Kyk1 month ago
I had a big claim when Candy passed away, and it took multiple faxes, getting bills repeatedly from my vet, and the claim took way way way too long
Review by Piscuroaia1 month ago
I have encouraged my friends to investigate Embrace Insurance for their pets. My dog was bitten and lost an eye. 3 large vet bills and 2 surgerys later I got a fabulous check in the mail that covered 80%.
I don't know what I would have done without Embrace.
Marianne, Muggsie's Mom
Review by AshRHyde Lebeckij1 month ago
Literally life saving!
Embrace insurance has been wonderful while navigating my fur-baby's surgery. The claim process has been seamless, customer service very helpful and friendly. I'm so happy to have this insurance!
Review by Plum1 month ago
Embrace Pet Insurance is easy to use, and very fast to reimburse our claims!
Review by Fahminator1 month ago
So far so good, had my Buddy's teeth cleaned as well as had a a full blood work up in February and embrace covered their part with no problems.. I had to pay up front which might be difficult for some, but got my check within the month.. So far I've been happy with them..
Review by SueDevon2 months ago
My name is Eliane my pet is bella a domestic black cat,and embrace is great insurance help me so much with the Bill's of bella surgery and it was peace of mind that I know that embrace is taking care the bill,also the costumer servise is so professional and so helpful
I recomend embrace to every one !!
You will be very satisfied with embrace
Sincere ,eliane and bela ( my lovely cat bella)
Review by KyungNam2 months ago
Absolutely love this company. They handle claims in a very timely manner
Review by Calhoun Goltsche2 months ago
very pleased with Embrace
Review by Pipps2 months ago
Needed a copy of policy renewal e-nailed.
Review by Orren Paraschakis2 months ago
I have been using Embrace for several years. They have been prompt and have covered their portion of my dogs bills without problems. Rosie had a mast cell tumor which was removed and has follow up checkups. She is also and older dog with some mobility problems which I am having treated. Embrace is an excellent insurance company!
Review by Wexy2 months ago
Embrace is AWESOME!!
Our poor Daisy had a melanoma in her eye and had to have her left eye removed.
It was traumatic enough for my wife but not having to worry about the money was great. The claim was reviewed and paid in about 2 weeks, no issues at all.
Review by Ddunn Misarti2 months ago
Great experience with Embrace simple claim forms and find communication updates and staff are outstanding.
Review by Bassham2 months ago
I have had a great experience dealing with Embrace.My dog has had some costly visits and surgery x2 and they have always come thru.
Review by Prouska2 months ago
First time I’ve made any claim for either of my 2 dogs and they are 5 years old. Had a very positive experience with the claim process and the claim pay out covered my year’s insurance plan so I’m elated.
Review by Mosio2 months ago
It takes way too long to process a claim! Still waiting on one faxed to Embrace for July 2nd.
Review by Abeltine2 months ago
I purchased an Embrace insurance policy for my dog (a 25 lb terrier) 3 months before she turned 5. I had hesitated about pet insurance because my dad was a veterinarian so I didn’t pay for pet healthcare at first, and then when I left my home state I just couldn’t make sense of the various policy choices. My new veterinarian at the time recommended Embrace and I am so thankful she did.
My dog developed a rare tumor in her leg in 2016 that required specialist surgery and 18 rounds of radiation and a lot of follow-up care. This year, my dog tore the cruciate ligament in one of her legs. Thanks to my Embrace policy, I was reimbursed 80% of my 2016 $7,500 costs and my 2019 $3,000 costs. Without Embrace, I would have had to have made some very difficult financial decisions. Thanks to Embrace, I celebrated my dog’s birthday with a theme this year of “8 years with all four legs!”
Review by Skillu Facelli2 months ago
Very nice staff and very easy to work with. The biggest problem I have with them is their cost. Each year it keeps going up and up and seems to cost more so other insurance companies.
Unfortunately I found out financial details about other insurance companies after the fact and am unable to switch. If I were able to do it again, but only because of cost, I will go to nationwide or healthy paws.
Review by Dolli2 months ago
Hustle-free experience with claim filings and fast reimbursements. I am so happy with Embrace that I have recommended it to two of my friends!
Review by Barisal2 months ago
I have always found Embrace to be very friendly, easy to communicate with, and helpful. When I did put in a claim, they handled it in a very timely manner. I highly recommend Embrace.