We have just returned our RV to El Monte SF. We have rented with them one time before in LA which was ok, but this time we had a really bad renting experience.
If you have issues they take no responsibility.
When explaining our issues with the RV (our batteries broke down after 2 days, meaning we had no power for the fridge etc), we were met with disclaimers and blame. Instead of listening to the issue, their sole agenda was to blame us and make us at fault. “We had used the batteries too much” (which by the way in their view is using the lights for than 40 min..), “we had not called them” (there is no signal at Burning Man), “we had not charged the batteries” (just drove 5 hours and the batteries were still not working). Bottom line is that our RV was clearly faulty and instead of listening to the issues El Monte Dublin was extremely arrogant and referring to disclaimers (you have to sign beforehand).
In general be prepared to be milked by all kinds of extra fees. Especially the extra cleaning fee if you go to Burning Man. El Monte charges $750. You can have the entire RV properly cleaned for around $200 in Reno).
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Firestone Boulevard 12818
Santa Fe Springs