I purchase an Item, but it fit too small I tried to return it and they sold out of any other size and nothing else I liked. I return it and was deducted $7.50 from the refund. No free return shipping, that's ridiculous. I will never shop with them again.
Review by Ullr Bombardier1 year ago
If I could left 0 star I would have done it. I'm a Canadian client. I order paying with Paypal. The amount was paid to IPARCEL but ELLOS never get my order. It took me 6 e-mails and 3 chats to get an answer that the amount will be reversed. I re-order with my credit card and they finally confirm the 1st order! The amount was blocked/pending on my credit card for ever. And now, my order was supposed to have been send on April 17th and I was suppose to receive the order under 10 days but the tracking number is not giving me any result and when I chat to get some news, the only answer I get is that they don't have any information, and I have to wait until May 22nd to fulfill a complain. They can only providing as info that they don't have any possibility to track international package and I have to wait. For an order close to 400 CAD, that is the worse service ever. In fact this company is telling you that if you are in Canada, they don't care about you and they have no intention to help you. You can only pay, get wrong instruction, pay again and finally not have any help or product. On top of that,when you are trying to get help by e-mail, the customer service is contacting you on an e-mail address you can't answered and you have to go back on the site and you will have another answer from an other rep which will ask you the same info again and again. Based on the excellent service we can get from other online companies who are not treating you like you are bothering them, it's the last time I'm doing business with ELLOS.
ellos is rated 1.0 based on
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