Convinced it's a scam. I ordered sheets with express shipping on April 1. April 9 I sent a request asking where they were. April 11 they told me the sheets were originally out of stock but were shipped. I asked for the tracking number and they said they do not have one. I understand things are a little hectic with COVID but you still need to tell people when things are out of stock. Not having a tracking number is raising red flags. I asked for a refund and my request has been ignored. I am now disputing the charge with my credit card and going back to Lilly Silk.
Review by Merali8 months ago
My husband and I have a naughty cat named Zoe, whom we adopted two years ago. For the most of time, she's cute and quiet, however sometimes she got really grumpy and enjoy lying on our bedding, leaving hairs here and there. Last week we put on the new silk bed linen sets we bought and found no hair left till morning. I assume this has something to do with the natural fabric. Quality's pretty good for this type of price range.
Review by Jophie10 months ago
I had read some negative comments about silk bedding that said they're too delicate to be washed by machine or they stains literally everything! But I still decided to have a try. I mean, guys, why not? Life's an experiment itself right? Anyway I ordered from this online store whose name is also my little girls name. Now I have been sleeping on their silk bedding for about a year and a half, sheets, duvets, pillowcases, turned out all machine washed fine and everything used to be white still whitelol. I have to mention though, that when you wash them, stick to the instruction! Ask away the customer server online, their tips can be very helpful.
Review by TKBabbs Derrow11 months ago
For the price I think my silk pajamas hits all the marks. Comfortable, pleasing color, great design and easy to be washed! What pleased me most is that the silk does not snag or catch on dry skin, only remains smooth and comfort. At first my husband thought it's a bit luxurious for us but now we have reached an agreement that these pajamas truly worth every penny!
Review by Leleith Kotagides1 year ago
Lovely midnight blue PJ set for women! Ordered size Medium, which was a bit long, and wide. It seemed oversize for Medium. It would be nice if they have Petite clothes, instead.
Review by Aptin1 year ago
I recently bought a set of Pjs for my wife. 8 days after ordering they arrived, When she opdned & tried the top on it was really baggy. Contacted company several times only reply was 10 day policy have 10$ off next order. Always thought asking for a credit note & returns were from date of receipt & since this is internet shopping law is 14 days.
Review by LMuller1 year ago
Sadly I hadn't seen this page before purchasing from Elle Silk. They sent damaged sheets and refused to do anything about it - shocking, and rude customer service too! AVOID!
Review by AmAhma1 year ago
If you need to exchange the item, or even return, you will have to send it back to China with the tracking number. And the shipong cost starts at $63 from California. It is ridiculous. They do not have a phone line for customer services too. Left aside that the product is not true to size. I have not washed it to know if it would shrink
Review by Flugladen Ichii1 year ago
Truely awful. I can pretty much guarantee 0 positive reviews are genuine. This is because it is not just the size that is wrong with their sleepwear it is the cut. It has basically been thrown together so poorly, that no human being in existance would fit the shape of the clothes i just paid $200 form the model is 100% holding her arms in tight to her body to hide how much loose fabric sticks outb under the arms. One of the dearest garments i have bought and the worst quality garments at the same time. It feels extremely cheap.
Its a good job they offer 0 refund and make you pay packaging to China to get another pile of rubbish sent to u for your partners birthday.
I dont believe it is even silk. I will take it to an expert and if it is not silk i will spend my life getting them closed down.
This review will be removed if i get a refund. They need to learn!
See below for evidence of awful cut and shape
Review by Prueba1 year ago
I purchased a premium silk sheet set recently - washed as per instructions and when putting on the bottom sheet found a small tear in the sheet. Contacted them and they said it had to be my fault and besides because I have washed the item they will do nothing about the tear. I have washed my linen over 3000 times and never torn a thing - then all of a sudden I manage to tear and expensive silk sheet - not bloody likely.
Review by Larton2 years ago
I'am very happy with my new bedlinen: a very high fantastic quality and an extremely good service! highly recommended!
Review by Aleksandur2 years ago
Ordered an item off this site well over a month ago with an expected delivery time of 5-7 business days. When it still had not arrived in 3 weeks I emailed the company and was advised to follow up with the courier direct, which I did and was given the run around by them. Went back to Ellesilk and explained my order was with them I wanted my product by end of week (when it was needed for a baby shower) or a refund. They told me I would have to "refuse the package" from the courier -- a package I still had no idea where it was. And then they would send it back to their warehouse (which is in China) and then they could refund me. I explained at that time it was too late for shower AND I was out of pocket for a package I am not even sure they sent. Helen who I spoke with was incredibly unhelpful and downright rude at times. I would not buy from them, delivery times stated are not accurate and there is no customer service if anything goes wrong. The package eventually showed up nearly 5 weeks later and at this stage it is incredibly battered..
Review by ZaneShamin2 years ago
I am delighted with my purchase of silk nightgowns from Ellesilk. My order arrived within 8 days in a busy pre-Christmas season. The nightgowns are beautifully made, the material is of high quality, the size is correct and the color is just like on Ellesilk website. Communication from the seller was clear and prompt in every step of the process. I will order again and recommend this seller to others.
Review by Radoudou Pijana2 years ago
I bought a silk nightgown for $140 back in February. When it arrived it looked great but after just two months of use it started splitting and tearing in many places. I have almost new LG washer and always use the most gentle mode to wash the nightgown. When I contacted ElleSilk with a complain they admitted that they had quality problem and corrected it recently by moving to the premium silk, however, they refused to replaced the item and offered $10 discount on the next purchase! What a scam!
Review by Verrückter2 years ago
[[ASIN:B017GXOZX6 ElleSilk Women's Silk Pajama Set, 100% Charmeuse Silk, Super Soft Light Pink S]] I bought this item and paid an additional $30 for them to customize the garment to fit my measurements...big mistake. What I received did not match the custom measurements. It appears they do not make these for anyone taller than the model who they say is 5' 7" tall regardless of what your measurements are. Their return policy does not allow for returns for any custom items which is understandable if the item had been made to the custom measurements that were given to them. It also took them an extra week to send my express shipment, poorly made item. In their email they so thoughtfully stated while I could not return or exchange it for a size that fit, I was free to reorder it in another size and pay for another one of their poorly made, overpriced items. Needless to say I will waste no more time or money on Ellesilk.
Review by Shoshanah Mårtenson3 years ago
I bought a set of sheets from ElleSilk for our new bed room. I ordered them in Queen Size and they fit my queen size bed well and the suede rose color matched my bed room perfectly. They are so comfortable that it's hard for me to get out of my bed. Just a little expensive, but worth every penny! I will buy a silk duvet cover from the website in the same color to complete our bed.
Review by Korira3 years ago
Do not purchase ellesilk items as gifts because your recipient will have no idea of the unreasonable10-day return/exchange policy. I contacted ellesilk on January 16 after I received a nightwear item as a gift on Christmas Day that is too large. I asked to exchange but was told NO. Allowing a gift recipient to make an exchange would cost the company almost nothing and result in a satisfied customer. Instead, I now have a $100+ item that I can't wear. I think this is very poor customer service.
Review by Bjerregaard3 years ago
I bought a silk blanket for my mother as a birthday gift. My mother loved it and said that it kept her warm. I was just disappointed that the Lavender blanket was unavailable when I wanted to buy in, but the Camel one was nice still.
The blanket is very soft, but it is a little thin. I wouldn't say that it's absolutely insulating, but it does do a pretty good job to keep you comfortable and warm!
Overall, the price is reasonable, so I would probably buy another one as a gift. If you want a really thick blanket, this might not be the product for you though, it was a little thin. I recommend the blanket!
Review by Taryna3 years ago
So I misunderstood the refund policy (it said there was a 10-day no quibble) but then the details say my item was an exception only for an exchange. The nightie silk quality was okay - I have had much better. The fit was really strange and the size was right. The "vest" had a back shorter than the front and the long nightgown gaps a lot under the arms. It is also not a full length gown and I am only 5' 5" and the straps are not thick enough to last a long time. I am stuck with the items I ordered but if I had known that I could not return them, I would have purchased fewer items to try.
Review by Giirlie SharkZ3 years ago
It is the best quality duvet cover set I have come across. I have been to dozens of local stores to look for covers. The ones from ElleSilk are the softest, most comfortable out of them all. I HIGHLY recommend them.
Review by Kopykats Blankman4 years ago
I purchased a night shirt...it looked good upon receiving. However when worn it turns into a jumbled up mess. They don't take returns unless it;'s not been worn. Also, they will not allow my review on their site. I believe these good ratings are a scam on here, Very UNHAPPY with my purchase.
Review by Yanqing4 years ago
steer clear of this site - I bought a nightdress that looked dreadful on me - I assumed they would refund but no, apparently nightdresses are intimate apparel therefore only an exchange is possible, but you have to pay for postage back to china, and then pay again for postage for the replacement item. I tried to get them to be reasonable but they wouldn't. And then to cap it all I got a bill for £29 from DHL. Always check where goods are coming from when you order online - if its outside the UK they don't often refund returns like you have to in the UK, and the postage/customs is hideous.
Review by Voodoovic4 years ago
The best material ever I've only been sleeping on my pillowcase for a few nights now but really LOVE it so far! Thinking about investing in some sheets!
Review by LaAerial4 years ago
I received the sleepwear from my husband for Christmas and it is absolutely beautiful!!! It really do live up to the great reviews. Silk sleepwear looks and feels very luxurious and the presentation is wonderful. You will feel great slipping into bed with this lovely slip.
Review by Achillefs Ekrouma4 years ago
I bought the pajama set from this site and it was packaged beautifully. I really like it, comfortable and beautifully made. Runs a little large, so either enjoy the roominess or order a
size smaller than normal.