Make sure you don't give a bad review or Rich will just provide you with snarky passive aggressive remarks and then end with a "hope you buy from us again in the future". Nope sorry, I ordered a rack of white tail ribs and when I called to set up the shipping and handling the woman I spoke to said it would be $111.00 haha the ribs themselves were like $13. When I said dang that kind of shipping cost isn't exactly posted everywhere on the website, the woman gave me a quick sly remark under her breath "actually yes it is." Sorry honey but it just says shipping can be expensive. I guess the only way to find out just how expensive the shipping cost per pound is, is to make an order. Cancelled that order right away and will not be making another one. Not impressed by the customer service. Not impressed by the secretive shipping cost. Not impressed by the way the General manager conducts himself with his responses to customers. Bad business model all the way around.
*edit: received my response from my boy Rich. No sir, Shelly did not simply "point out that disclosure". She was rude and that's bad business. And my original comment was that shipping costs of that amount are not posted anywhere on the site, just that it can be expensive( whatever that is supposed to mean). And the only way to find out how much it will be is to order it and then call. Your website is deceitful when it comes to actual shipping costs. Does not explain any of the stuff you disclosed in your review response. Don't even try that junk with me. You know you're wrong.
** You are just a grown up child who refuses to acknowledge the shortcomings of his company. And your website looks like it was put together by a 7th grader, my boy.
Review by Tapiage9 months ago
Yesterday I placed an order for Bison Sampler. Elk states will call with order confirmation number shipping info. Never received a call. I called today to follow up. When I enquired regarding shipping, they stated shipping would be over $100 for 2 day delivery. I cancelled order and placed it with Sayersbrook, free shipping and added Elk. Immediately received receipt/ confirmation. Will continue to buy from Sayersbrook. Awesome service.
Review by Farzanah Morgese1 year ago
Dependable shipping method. We bought 40lbs and had it three day ground shipped to NYC. My fingers almost fell off loading into freezer from how ice cold the meat was.
We are now frequent buyers. Pricey but healthier than factory farm. Buy in bulk!
Review by Kasandrah1 year ago
Outrageous shipping charges (in spite of their advertising to the contrary)! $100 for 2 lbs of meat. No way to know charges before placing order. No email, paperwork, receipt showing shipping charges.
Review by Holstein Kehrer2 years ago
I placed my order and it missed coming to my home by one day because the address had been messed up so I drove down to the UPS office and pick it up. When I got it I was surprised at how well it was wrapped and how it would stay frozen for another 2 days or more, so I could have waited one more day for normal deliver.
Review by Shels3 years ago
Good deal to buy bulk, will buy again. Will examine them more closely as one or two of them seemed to be discolored compared the rest and our dog for some reason did not touch them.
Review by Kahhui GelvezSanabria3 years ago
Great service, great price, great meat!!!
Review by Dalibora Doorz3 years ago
2nd time ordering antlers for my dogs - best price and quality out there - hands down! Have recommended to family and friends! Thank you Elk USA!!!
Review by Kucukhavutcu Standards3 years ago
Highly recommend to friends
Review by DCLof Tomnang3 years ago
The price of shipping was almost the same and the price for the meat and when you are waiting for 2 or 3 day that is to much. if you find a way to lower the shipping I may buy from you again.
Review by Maxes Petruski3 years ago
The meats were and still are yummy! We didn't pull hunt tags for Wyoming
and this is the next best thing. The meats thawed well and cooked like I like them, rare. Ordering next year, if we don't pull tags.
Review by Celisse Breton3 years ago
We always buy our deer and moose antlers through Elk USA. The value cannot be beat. Both of my dogs love the antlers and we end up spending so much less buying in bulk than we would buying singularly in a pet store or even online on discount sites like DoggyLoot and Groupon. The antlers we receive are always exactly as described in length and weight. They are carefully rounded or clipped to make sure they are safe for our pups. The product never has an odor, never stains, and lasts a long time, even with my VERY heavy chewer pit bull. I would never bother buying antlers another way again.
Review by Malihk Ascenzia3 years ago
Got exactly what i ordered in a prompt fashion. No complaints.
Review by KenDuley Ouytsel3 years ago
I buy meat for my dog from Elk USA and also buy their elk, bison and venison for myself and my husband. The meat is delicious and packaged nicely! I highly recommend all their products!
Review by Pontewhites Kotorri3 years ago
VERY FAST SERVICE, CUSTOMER SERVICE IS GREAT, THE CHEWS ARE SPECIFIED PERFECTLY AS TO WHAT I NEED FOR MY LABS! I AM THANKFUL I FOUND YOU! I WILL KEEP COMING BACK AGAIN AND AGAIN!
Review by Fornoto3 years ago
The antlers are really nice, and our 2 Cavalier Spaniels love them. They last a long time, and yet are chewey enough for the dogs to enjoy them.
The sevice is excellent, and the prices are fair--not as expensive as some other sellers.
Review by LaKendria3 years ago
We got bunch of antlers for good price. Several months later when my dog finished with those I will order again.
Review by Dragoon Derrow3 years ago
I find their descriptions and prices very good. I recommend them often to my clients.
Review by Peush3 years ago
I am so grateful for Elk USA products for dogs. I have two Glen of Imaals and they are aggressive chewers, so most chew treats have a limited life. I found antlers as the perfect solution but the costs in retail stores was too high to offer these to my dogs except sparingly. Several years ago, looking online for a lower cost, but good quality product, I found Elk USA. Not only are they the only place I will ever buy antlers again, but have found a varied selection of dog chewing treats. Their customer service is excellent. They respond quickly to any questions. Shipping is speedy. This is a top rated business and I will continue to use for years to come.
Review by Greenfingeredlib3 years ago
From the description on the website, to processing my order, receiving it and the quality of product was outstanding. My expectations were certainly met if not exceeded.
Great job and I will certainly order again.
Review by Celem3 years ago
I ordered from them in the past and had no problems. However, there were a few issues this time. First of all, they didn't have all the cuts of buffalo meat I wanted, but never called me to fix it-they just waited for me to call them and ask why the order hadn't arrived. Second, I asked to substitute one kind of meat for another, but I still got several pounds of it. With this kind of order, you really can't do much to get it replaced (too difficult to ship a small amount of meat) so I was disappointed by that.
Otherwise, I'm happy with the quality of the meat, and everything arrived still frozen.
Review by Gee3 years ago
I had tried virtually every bone on the market for my aggressive-chewing dogs. I don't even remember how I found the elk antlers on the ELK USA site, but boy am I glad I did. They are perfect for our dogs--Alaskan Malamute and German Shepherd. You can buy the perfect size for your dogs, with all the options available. The customer support was excellent; shipping was quick. I am a very satisfied customer. (with VERY happy dogs)
Review by Chocolate Muzambi3 years ago
Hi. I have purchased the Elk products for my dog's joints via the web site twice now and have received my packages within a day or two. I would suggest an update to your web site, it's hard to navigate and order and I almost gave up the first time. Also, would be nice to have an email sent stating that the order has been received and then that it's shipped. I didn't receive an email confirming order or shipping either time I have ordered but the product arrives quickly and has helped my German Shorthair keep running and jumping around like a much younger dog.
Review by Aydee Derrow3 years ago
This company is top notch. I have ordered numerous times and never been disappointed . Their products are second to none and the customer service is impeccable. We will continue enjoying their meat and serving it to guests for years to come
Review by Winu4 years ago
Love shopping at Elk USA/Grande Meats!! They have the most AMAZING collection of antlers of all sizes and at unbeatable prices!
Also, an impressive supply of exotic meats.
The team is very friendly and communicates really well. This past winter I ordered meat a couple of times and there were delays and changes due to the snowstorms. Elk USA called me several times to re-arrange the shipment and gave me accurate information.
Many thanks Elk Team!!