My wife brought our black 2015 Nissan Pathfinder to have water spots removed here about a week ago. Our neighbor's sprinkler damaged it and she agreed to pay for it. They said its gonna be done in a day. Great!
My wife went back the following day with the neighbor to pick up our car and for the neighbor to pay it and thats when this Reuben told her that he has good news and bad news. They took off the water spots...but someone backed off our car with the passenger door open and damaged it. They said theyll fix it. Of course, you damaged it. He said they will take half off from the payment of the waterspots.
They gave us a loaner. Our car stays in for another week. And they gave a 50% discount to the person that caused us to bring our car to them in the first place.
In the meantime, we were left with a car that is more damaged than when we brought it in and they are proud about the discount.
I guess he got the bad news out...so what is the good news?
I got it back just now and business as usual. Not even a mention of anything besides giving me a copy of the paperwork and me handing them the loaner key. Got my keys and the paperwork. I even asked the lady, Janice, I think, that handed me the paperwork if that is it. That's it.
Not even a walk-through for our property that they damaged to show me what they did.
The 2 ladies out front cant even look me in the eye, well, they were busy with the computer, I guess. Im nothing more than a customer that probably is bothering their sweet time anyway....
Thanks for damaging my car and for the crappy customer service.
Add: I just saw that they also damaged the blind spot mirror on the passenger side. Went back right away and asked them to replace it. I asked Eddie to just call it in today at Oreilly's because I am not leaving the car anymore. I can probably put it on without damaging anything. He even said Oreilly's near McDonalds along EG Blvd. GUESS WHAT, I WENT TO OREILLY'S....NOTHING, OREILLY STAFF SAID NO CALL.
Thanks Eddie...thanks for wasting my time.
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