They never made the boots. I got 10 different excuses from the company by email. Ordered in October and didn't have them in June and after five emails with a rep and being offered a discount to keep my order active. I finally cancelled and received a refund. Horrible company and service. A total scam and EA should be in jail.
Review by Guestjaynecpickett4 years ago
Ordered boots 1/3/15. To date have not received the boots and request for refund ignored. Calls go directly into their vm with no return calls received. Some e-mails were responded to in the beginning with excuses of growing pains, new supplier/manufacturer. Last 3 months they won't even respond to e-mails. This company is committing on-line fraud. They continue to take orders, charge your credit card and you never receive the product. I got scammed out of $269.00 for a pair of boots. DO NOT ORDER FROM THIS COMPANY!!!!! Stay away an spread the word. I wish there were "zero" stars.
Review by Belzelcior4 years ago
This is insane!! How does this company get away with this?? I have the same story as all of you except I did receive them six months later but they were so narrow there's no way I could wear them. So I sent them back on my ticket when they said they would pay the postage. And of course no refund 8 months later!! EAS has tainted the buying online experience for me!! Never again!
Review by Rubz4 years ago
The are a big liars the never refund my money,since 11/08/2014 I oreder a pair of boots for my wife I never receive it ,only back and forth email,from al liars in this company.
Review by Vijayababu4 years ago
This company is still taking orders and charging people for product they have no intention of ever delivering. They are stealing from people everyday, They are not even pretending to be a legitimate business anymore.
This is internet FRAUD
* * * * * WARNING - STAY AWAY * * * * *
Review by Sarojini4 years ago
I would like to give negative stars to this incredibly inept organization. I placed an order on 8/23/2014 for a pair of boots. Several points of communication took place (only because I reached out), and they simply asked for my patience. When they finally confirmed they were going to ship in February 2015, my frustration had peaked, so I canceled my order and asked for full credit. They said it would take 15 days for the credit to appear. I gave them the patience they asked for. Months passed. No money. No communication. Nothing. In May, I filed a claim with the BBB, and Elizabeth Anne Shoes never responded to the claim. Based on other posts I see on Yelp, this isn't a one-time event. Do not spend any of your time, nor your money, on their products. Elizabeth Anne Shoes (just typing their name disgusts me) is a very black mark on companies trying to built a brand in retail by utilizing the internet. I'm sticking with Amazon and Zappos.
Review by RuiMendes4 years ago
Almost one year ago I ordered boots from a company by the name of Elizabeth Anne Shoes. DO NOT ORDER ANYTHING FROM THIS COMPANY. They charged me $269.98 immediately but never delivered the boots. I have yet to receive a refund. After months of letters (over 20) they have now become unresponsive. Since it has been over 60 days I cannot dispute the transaction from my insurance company. Some people have been successful with contacting their card companies and still receiving a refund. I will be doing this tomorrow. There is a Facebook group called Elizabeth Anne Shoes - Disgruntled Customers Group which I am now a member. Please take heed and just say no to ordering from them! Unfortunately this is a Canadian Company, so I don't believe lawsuits from the US would be possible without spending scores of money!!
Review by CustomerRotary4 years ago
If I could give a 0 rating I would! They will immediately take your money after you order, then they will tell you that the boots are on back order. The boots will never arrive. Repeated demands for a refund will be met with excuses and then silence. Kiss your money good bye! BUYER BEWARE!
Review by Lanyeg4 years ago
Ordered in September 2014, and now that it's June 2015, I'm STILL hung out to dry.
When I asked for a refund in April, I was told it could take 6-8 weeks.
That tells me they've already SPENT the money.
My credit card bank is doing their due diligence to contact the vendor, but I'm hoping to see my money back this week from the bank.
What an awful company. I wish horrible things upon its owners and employees.
Review by Protective4 years ago
I ordered a pair if Elizabeth Anne boot at the end of November waited 2 months got a bunch if excuses as the the hold up. So what do I do, logical thing was order another style of boots so now I have two that I was waiting for. Again got nothing but excuses as to where they were. The last straw was when I was told they were held up at customs due to a strike. I called both my CC and had a refund for both pairs. So from me the will get 1 star for the great idea but zero star for all the lying and run around they gave me.
Review by Erminia Vucnik4 years ago
Liars and thieves! Ordered boots in Aug '14, many absurd excuses and delays. Requested refund 2-15. Couple of email promises, but no $$$. Tried to warn others on their FB page, but my comments were deleted and I've been blocked. Have filed complaint with BBB and US FTC. Please see Elizabeth Anne Shoes -Lawsuit FB page and Elizabeth Anne Shoes -Disgruntled Customers FB page. Help us. There are hundreds of us! Yet this horrific company continues to market this intangible product, take orders and STEALS your money!!! STAY AWAY!
Review by Iliakimi4 years ago
Ordered boots in Sept. 2014 and was charged immediately. After multiple excuses as to why the boots had not shipped--shipment delayed due to strike, boots not on boat, owner gravely ill, etc., they stopped responding to my emails and phone calls. They are still taking orders and have blocked comments from being posted by those of us who have already been scammed and are trying to warn others. I don't understand why they have not been arrested or at the very least shut down.
Review by Shobeth4 years ago
They take your money and don't deliver a product or a refund. The owners are liars and thieves. Do not trust this company or buy anything from them. Buy from a real company.
Review by MrHobbes4 years ago
Anybody interested in a class action suit?
Respond to this review.
Review by Virmani4 years ago
I ordered boots Aug 2014 and still haven't received product or refund. I am no longer getting responses to my emails either. DO NOT ORDER from them!
Review by YoGotEd4 years ago
She took my money then never sent my boots. Blocked me from her site. She won't answer phone calls or emails. She took my money. I want my boots !!! SCAM !!!!
Review by Hined Jurdyga4 years ago
BUYER BEWARE regarding the EUROPEAN style! Same story pretty much. Ordered Aug 2014, to arrive Dec 2014, then saw in Feb-2015 that their site sd 'new' orders to ship in April. When I asked them about the status, they used the 'delays / customs' excuse and said that they should ship in a few more weeks. End of May, I emailed them asking for a status, went through their on-line Contact form asking for a status and left a voicemail asking for a status, left a FB comment on one of their pictures (as you cannot a post on their page). No response. Now working with my credit card company; fingers crossed.
It is sad, because I absolutely love the idea. I am just glad that I did not buy two pairs, like I was kicking myself for not doing earlier.
UPDATE: Luckily, I was able to get my money back through my credit card company. I have yet to hear back from EA after all of my numerous attempts.
Review by Vimbai Guerbas4 years ago
Ordered boots October 2014 received numerous excuses for shipping delays. Asked for a refund multiple times since February and I have not received that either. This company is a scam.
Review by Debmcadam4 years ago
Do NOT send these people money! You get NOTHING. Their email comes back undeliverable. They cannot be contacted. They are probably laughing all the way to the bank, lying on a beach in the Caribbean spending YOUR money!
Review by Kitaw4 years ago
Check BBB and Facebook Group: Elizabeth Anne Shoes Disgruntled Customer Group
Elizabeth Anne Shoes Lawsuit Group
Review by Jalilah4 years ago
!!!!!!!!!!!!! BUYER BEWARE !!!!!!!!!!!!!!!!!!!!!
This company deserves NO Stars. They are Scam Artists!
Please, for your own sanity, DO NOT purchase anything from this company.
I cannot add anything here that has not been written about this company already.
They are clearly:
2) over their heads
or 3) flat out thieves.
Review by KathyRay5 years ago
No Product Receieved
Ordered boots in Octoberber, 2014 and it is May, 2015. I had to e-mail asking where the order was and then they started to tell me about all of the manufacturing issues, problems at customs and now health issues. I got an e-mail telling me they were on a boat and hopefully will not get held up at customs and now I am being told that they are being made by a new manufacture?
There is never anyone answering the phone and they are still advertising on FB despite the issues they are having with their current manufacture and the numerous complaints of backorders.
Review by TxScout Ziegenhorn5 years ago
Review by Staih Piccolo5 years ago
I saved and saved to buy these boots. Ordered last October and had no idea that I was just throwing away over 300 dollars I have had every excuse. Do they ever deliver? Somehow I will find a way to shut them down. It is horrible
Linda in CA
Review by Lasharn Nourita5 years ago
I am another person this company scammed out of $229.00. Lies upon lies in the email they sent me when I inquired on the status. I am now trying to get my money back through the credit card. I am not sure how successful I will be.