Very bad and cold client service. I bought 6 tickets in the site elbphilamonie and only when the tickets arrived my husband noticed that this show was not in the elbphilamonie. (but in the internet big letters elbphilamonie written). So next day my husband called and we wanted to give the tickets back, because we thought oh edson Cordeiro in the elbphilamonie. Was a Saturday the attendent said yes no problem but call monday and then ice cold monday the other attendent said sorry, you bought wrong and we don't give money back...... ( but we didn't buy wrong...... The site was confusing and i bought in the elbphilamonie site???!!!!! And also because was written in small letters leizthalle hamburg. The problem is i feel very angry about them. Not client friendly (kulant) as they say here in their site and not understanding at all, ice cold client treatment. And the golden key was..... They wrote in the ticket that you pay 6 euros parking in certain place they indicate gaenzenmarket , and then you ask in the Leizhalle there for the validation of the ticket , they say no no , this was before, now you have to pay the full price !!! So we payed yesterday 12,50 !!! Umbelieveble ! Never more Elbephilarmonie ... thank you very much.
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