Horrible customer service. I rented Sand Dancer through Elan Vacations. The house was amazing, the filth was not. The kitchen had not been cleaned; pasta sauce on fronts if cupboards and in drawers, dirty dishes in cupboards and dishwasher, scum in sink, ants in kitchen.... washing machine was also coated with scum and dryer was full of sand. Only response when I called is that they would alert house keeping staff. The review I completed through Elan Vacations was not posted on their website nor did they follow up with me.
Review by TabImo11 months ago
Excellent customer service - always answer the phone and always have answers. Easy to work with.
Review by Malcolm Moniz Helfmann11 months ago
We have been renting thru Elan Vacations for the last 6 to 8 years and we love the service we get. They are always very helpful and polite. We have had to call them for maintenance one time only and they responded quickly and the issue was taken care of. Nothing but good things to say about Elan and yes we recommend them to all our friends.
Review by Patzl1 year ago
Excellent service and prompt reply to any questions or concerns. Representatives are always attentive and pleasant!!!
Review by Boulogne Neka1 year ago
My husband and I, along with our children and grandchildren (8 people total) spent an amazing week at OBX to celebrate our 50th wedding anniversary We stayed at Sea to Sound which was absolutely perfect. Lots of room for everyone and we really enjoyed the sunrises and sunsets from the rooftop eagles nest, our morning and evening gathering spot. Picture perfect weather and a short walk to the beach were enjoyed by all. A last night farewell glow-in-the-dark pool party was the best! I would not hesitate to book with Elan Vacations again, they were very helpful and the process was smooth. The house was clean and furnishings were very nice, the kitchen had everything we needed and more.
Review by Tmm1 year ago
Great customer service; nice perks you don't get with other rental companies; and well-maintained, clean homes. We wouldn't hesitate to rent through Elan again.
Review by Carrott Adriansen1 year ago
Elan Vacations did a fantastic job!!! Everything was wonderful. I will definitely book with y’all next year. What a great experience
Review by Kolesi Herent1 year ago
The Crab Shack was awesome! We had the most relaxing,private, amazing beach vacation ever! The house was clean and updated. it was not the Ritz, but it was unbeatable for a beach front holiday. It was our 35th wedding anniversary. 35 years ago we honeymooned in Nags Head. I wanted my family to be with us to experience the beauty of the Outer Banks. Thank you to the owners of The Crab Shack for sharing this magical place with us. Each morning we hurried to catch the sun rise and the dolphins! It just doesn't get any better. Elan Vacations... Thank you for making our stay perfect, we will be back!
Review by Bafford Rierley1 year ago
Had a very nice stay st Beechnut.
Review by Bamow1 year ago
We initially booked our vacation with another company. We had heavy rains during our vacation and that company had to find us a new place to stay. Elan Vacations had a house available and went above and beyond to get the house ready in under 2 hours so we could move. They saved our vacation !
Review by AWFordJr1 year ago
Friendly and responsive service! Great house- well maintained. We would definitely rent thru Elan again!
Review by Customemr1 year ago
We have been booking all our vacations for the last seven years. They are quick to respond to anytime and they are very nice people to deal with
Review by Brolin1 year ago
Our family had a great time this past week. Location was amazing... Close to the beach, quiet street, close to great shops. We'll definitely be back.
Review by Bafford1 year ago
Take pictures before you leave! Elan charged us $275 for "extra cleaning" essentially claiming we had a "frat party" in our house - which is laughable, as we are all middle age with several kids each. They also charged my card without authorization. We ended up having to report them to BBB. We'd used them in the past with no issues, however this blew my expectations out of the water. Go with a more reputable company such as Twiddy or others in OBX.
Review by Sholem Derrow1 year ago
Elan was problem free. Contract, picking up and dropping off keys was very smooth and fast. Staff friendly and helpful. We had some towel sets missing and Elan immediately took care of it - very solid service on a peak week. We stayed at Blue Heron. Sweet beach house with beach being the operative word. House is a B- or B+ depending on your priorities. Location is a solid A. Very close to beach access and convenient to Duck park, restaurants and shops. List of amenities an 'A', general condition: 'B' or 'B-', cleanliness B+ / A. Older home of 'builder' grade (molded tub showers, vinyl flooring, etc.) and a good bit of wear and tear on furnishing, amenities and finishes but still very comfortable. A/C, washer / dryer and systems all solid. Looked like a 50 ga. water heater which seems small for 3 baths and 10 person house, but we had a smaller group so no problem at all for us. Kitchen a bit dated (formica counters, older cookware, Mr. Coffee, charcoal grills, older electric stove, etc.) not gourmet but serviceable. Beds comfortable but again, cheap plastic outdoor chairs in secondary bedrooms - nothing fancy here but still - its a beach house..... Pool and hot tub also nice but slightly in need of furnishing upgrade - pool furniture all inexpensive plastic chairs several cracked, etc. but again the pool and hot tub were clean , well serviced and enjoyable. Beach chairs and bikes are in poor condition - bring your own. Basketball hoop also a bit worn - cracked backboard. House has stair lifts - we didn't use, but nice if you have elderly guest and can use ? House is a good value balance between location, amenities, and condition - slightly worn, but quite comfortable and with a pool, hot tub and very close beach and town access - hard to beat for the price, unless you are seeking more luxury furnishing and finishes of a more modern nature.
Review by RobertC1 year ago
Review by Egyesek1 year ago
A beautiful home and we loved our vacation! The crib that was there had no mattress we called and the next morning they brought a brand new pack n play to use. Thank you for everything :-)
Review by Sailorgirls Schamot1 year ago
Check in was fantastic! We were able to pick up keys on the way in, and they called when our house was ready. People were friendly and the house was clean and up to date. Great company to work with!
Review by Tryon Desnoyer1 year ago
Do NOT rent from this company. I’ve never given a bad review, but we’ve experienced the poorest customer service and the most rude employees in 40+ years vacationing in the Outer Banks.
Review by Toremurat Bawn1 year ago
Elan was great to work with. Answered all of my questions before booking. Were very accommodating while I was at the rental.
Review by Jagroop1 year ago
ok so we stay at corolla coastin' the house is so roomy and big but the cleaning was horrible. Garbage left all outside (not like you couldn't see it) also dirty garbage can cover (which my husband clean because i won't touch it. Also they had a blender that had dirty stinky water or something left in it, that was so gross. Lots of flies were in the house. So the house was nice housekeeping not great at all.
Review by Groetaers1 year ago
Elan was very responsive to any issues we had. The office staff were all very friendly and helpful
Review by Calic Tekes1 year ago
Staff always friendly and helpful. Our rental was as described and perfect for our needs. Would definitely use Elan again.
Review by JosieB1 year ago
I've reserved and vacationed with Elan for two years. I plan to continue! They have wonderful service, their website/reservations are easy to navigate and filled with all the information you may need. Check in/out is likewise uncomplicated. Their homes are exactly what is depicted, and I've yet to be disappointed.
Review by Finstotheleft1 year ago
The house was just wonderful, had some wear, but the pool, private boardwalk to the beach, and the views made it absolutely perfect!! My whole family enoyed playing in the pool, using the spa, walking on the beach, sandcastles, flying kites cooking meals together in the very large and well equipped kitchen as well as grilling on the outdoor charcoal grill. It was so nice to just walk to the beach or pool, or do both during the same day. Great place for a family get together! Would recommend this vacation home to anyone.