Absolutely terrible for over 2 months, no help from tech support except to say "reset modem", done, still no better, another tech support, "turn modem off for 1 hour & 1 min" done, no difference! I will be lucky if I can post this actually! Internet off & on constantly! Weekend was an abomination! As a long time customer, over 20 years, this is the 1st time I have considered changing to another company, any recommendations will be welcome.
Review by Empress1 month ago
One of the worst companies out there, their broadband is terrible, the sim connection is also terrible. The customer service is non existent, you might as well not try. I would never recommend them to anyone.
Review by Crissa1 month ago
Disgraceful service. I have no phone line for 3 weeks now. My broadband speed since day one is
1.53 Mbps download
0.31 Mbps upload.. Would not recommend them.
Review by Rayzored Vonderbecke2 months ago
Can I give less than 1 star?
Awful unreliable broadband, highly variable speeds, often no service at all. If you need to call them allow at least an hour for holding on the line. Staff rarely able to help 'I'll pass you to the department that does that' who promptly pass you back into the queue again.
Would recommend anyone to avoid Eir
Review by Chersoft2 months ago
Absolutely disgraceful customer service. It's like talking to a wall. Zero understanding. On borderline with scam. Unable to place complaint. Avoid at all cost!
Review by Lcat2 months ago
Very unreliable service and they just don't seem to care about these reviews. Online chat is a waste of time, wifi keep cutting off. I will never do another contract with them again. Crap company
Review by Shantini2 months ago
Absolutely shocking customer service. The way they speak to customers is quite frankly appalling. I tried to cancel my contract and they hung up the phone.. Do not use this company. Sky are far easier to deal with.
Review by Chanome2 months ago
I cannot believe how bad these guys are. We changed over from puretelecom to eir a month ago.THe changeover was extremely stressful for my 82 year old mother. They effectively cut her off from her landline and internet for 1 month due to their lack of communication and stupidity. Yet the bills kept coming. When u ring they seem to have a gatekeeper that you have to pass data protection with who then passes you on to another person in Sligo , cork and other places who you then have to repeat yourself all over again. They do not read their own notes. You cannot be put through to a specific person and often they will tell you the supervisor is in a meeting and not available.Ive had a month of calling with the average call length of 40 minutes each time
Here is the most frustrating thing NOONE IS ACCOUNTIBLE THERE. We sent in complaint emails but they just go into the ether. No one reply’s. I’ve gone to region to try and get them to be accountible for the stress they’ve put us under but I’m not hopeful. Anyone have any other ideas. ?
Review by Maxime2 months ago
Hi, I been to the eir mobile shop Drogheda laurences shopping center and buy prepay SIM card with unlimited calls and data with €20 top up. Customer service is very bad. 2 days after I received msg need top up And I can’t use internet and phone calls I go back to the eir mobile shop in Drogheda and again same person bad customer service and he told me some one change the mobile package even no any one touch my mobile. After that he said I have to pay €20 again and I can use internet and phone calls or I have to phone customer service help line. I said no because I am not happy.
Review by Quincie Dynah3 months ago
The worst service you can imagine.Store manager in CLONMEL shouted on me and told GET OUT OF MY STORE.I wait 8 MONTHS TO GET back my iphone x from them.Never join to this "company" people.
Review by Llainevee Orenzo3 months ago
Shocking and shameful!!
Last October I paid the full €269 annual subscription for the eir sports package which included 2x eir sports channels, 4x BT sports channels and Box Nations.
Realizing the 4x BT sports channels were not visible anymore, I called the customer service for some explanations and the answer was:
“It is written in the T&Cs that eir can change their offering at anytime “
Not even a sorry or a communication to the customers to advise them of the changes and worse they refused to refund me the remaining of my subscription.
I strongly feel misled by eir when I purchased the package.
Review by Harrybhappy3 months ago
I was planning on changing to Eir from Virgin media but reading reviews you have saved me a lot of money and stress.
Well done trustpilot.
Review by Chatterton Derrow3 months ago
Very bad communication service especially if you are looking to cancel the account..
If I can give minus Zero I will..
Called them twice waited for 20 mins and no answer
Review by Ingridas Vindel3 months ago
If I could go less than 1 Star I would!... 1 month and no broadband cuts through the day.. our home phone number, which is a business phone has been changed and basically not working (very loud static on the line) for a month now.. so we lost out on a months worth of business.. they don’t care! They hung up on us.. a manager refused to speak to us.. lying about “calling back” and constantly telling us “someone will be out to fix you up on X day” no one shows... 1 month and counting.. hour+ long calls daily.. I can’t give a worse review than this! Shocking awful disrespectful unprofessional... the list goes on!
Review by LadyLaven Nacarato3 months ago
The worst Irish Company ever. They lie and keep charging extra. Their customer service is completely ridiculous. When you're in the Eir shop, they tell You to ring their Customer Service number. Was waiting 2.5 hours on hold to get nothing sorted. Optic fibre Broadband is poor during the weekends. And the bill was never right once. Terrible!!!! I wouldn't recommend it ever to nobody. When abroad, my data and texts were cutt off without any notice, even though I was meant to get a message before. Disappointed again!!!
Online Customer Service Chat- Agent's name-Danish Iqbal---- rude and useless. Never again!!! Avoid!!!!
Review by Bafford3 months ago
The worst customer service I have ever come across. Contacted them to terminate my service on line but was told we can't do that on webchat you need to phone in. Oh boy good luck with getting anyone to answer the phone. 2 hours of holding and still no answer. So I wrote to them but still no response. Sky here I come. I should never have left Sky in the first place. Been the worst year of my life with terrible internet service.
Review by Bafford3 months ago
we ordered three phones as part of a deal. waited two whole days as when we asked to collect in store they said you can’t. when the parcel arrived after being delivered by nightline, it only had two phones. we spent a whole morning trying to contact them and see what happened. we were told that we could go to our local store and get the missing one and then when it actually arrived we could reject it at the door. i travelled to my local eir shop and when i got there to collect it they said they can’t do it, and to be honest, the women that was dealing with me was very rude and abrupt - “i’ve been working here 14 years and i know for a fact, that we can’t do that” is what she told me. my daughter is upset. now we rang nightline and they said that eir only told them that there was two phones. this is ridiculous. my day is gone. i’ve purchased the phones and haven’t received my full package. guys don’t bother even ringing them for a deal. the service is appalling!!
Review by Sashie3 months ago
Appalling service - trying to leave their mobile service and switch to new provider, hours on chats (7 people - not fit for purpose) 4 calls to tech support (don’t know meaning of the word) and a call to their store in Swords, where, wait for it!! They have no service 😂 staff have to walk up and down outside the store. Issue is it’s my 78 year old Dads phone and no service currently. 20 minutes and counting on hold for their tech support again. Don’t go near them. I am printing off the ‘chats’ to send to their CEO but likely as not, she will not respond. They obviously don’t count customers leaving!!
Review by Etopicoke3 months ago
I really want to give them zero stars on here but it is not possible. Eir has to be my worst, yes, WORST EVER customer care experience and I'm no spring chicken. I've been trying to cancel my home broadband account for the last 3-4 weeks now, numerous unanswered calls (left waiting up to an hour each time until I gave up), and also emails to the cancelations and complaints department ignored. I have now sent a formal cancelation letter.
An absolute disgrace and shambles of a company, please avoid people. The government should stay well clear of these frauds with regards the National Broadband Plan. I sure hope somebody from the Department of Communications reads these reviews.
Review by Gyulsum3 months ago
Had no issues until calling to close my account mid-August, as I was moving apartment. Since then, they have refused to recognise two bank payments (one made before giving notice to close the account, and a second made after that date). I’m now told that they cannot close the account, as they consider me to be arrears (incorrect, as I have paid them all monies owed in those two payments that they now cannot seem to recognise or find).
So, basically Eircom are refusing to let me close this account, despite my having given notice, despite my having paid all monies owed, and are holding the account open and continuing to send me rental charges on it...
Review by Crackhat Castaldy4 months ago
Worst company in Ireland, horrible service that cuts out whenever it seems to feel like it and zero customer service. Zero stars if possible
Review by DanniGibbon4 months ago
NO WORDS can describe how my trouble shooting call went with “customer care” at EIR. Absolutely absurd to be treated like a 3 year old child who said “I’ve explained this to you 3 TIMES!” I’m absolutely livid that this qualifies for “customer care”. As I’m a new customer and have paid in full I will wait a short time to see if this improves; otherwise I’ll cancel the service completely. I can not recommend Eir at all. Disgraceful.
Review by Ywain Herbage4 months ago
DO NOT TOUCH EIR
Please take my advice and stay away. Same story as the other reviews. I'm kicking myself that I didn't read these reviews first. If you do not want high blood pressure do not engage with them!!! They are shambolic
Review by Feyisola Sheckelford4 months ago
Disgusting mobile data reception
Review by JCFlippen4 months ago
I have had problem after problem with eir. I cancelled my policy as I was told my contract date had finished no problem I got that cancelled. I have moved abroad to Australia and I got a text your bill is running unusually high to discover my bill was 200 euro. I swapped to prepay as I wanted to keep my old number before I left home. I have spent the last two hours on webchat half of it was pointless questions and its 1 am here. The man was nice he said its sorted but I dont know they said the same last week. I have had some massive bills so disappointing I am hopefully finished with Eir for good.