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Review by SMO1 year ago
I had a problem with a new Epson scanner and called the number for tech support for Epson. Immediately I got a tech support person who asked if they could get on my computer and see what the problem was. Jennifer looked through my logs and console and showed me how some values had been zeroed out by malware so I was talked into signing up for malware repair. Jennifer then transferred me to a tech 2 expert who had no idea what my original complaint was and did a few things for a few minutes and asked me to check if my scanner was connected. This alarmed me and I severed the connection, deleted all apps loaded by the "tech" company and changed my passwords and reported my credit card defrauded (the $299 had already gone through). I called the company the next day and demanded a refund because not only did the company not fix anything, it messed up my system. It took 2 weeks but they did refund me. I had to completely wipe my harddrive and restore my system and files to before this "tech" company got hold of my laptop. DO NOT USE THIS COMPANY. Especially if you work on your computer and have many interrelated programs that can be easily messed up by their "help."
Sourced from #ReportScam
Review by Jansmith5 years ago
I found the following number:
841-201-1665 on what I thought was the McAffee website. The person who answered said she was with McAffee when I asked her. She then directed me to a "computer tech" and said thus person would be able to help me get the pop up ads off my computer and help it run faster. The person she directed me to was Parker with ecomputer support but I didn't know that until AFTER I gave him permission to take control of my computer. He wrote that for a fee of 199.99 he could clean up my computer and offer 1 year support. I agreed. He said for an additional $99 I could get two years support all the way up to a total of $499.99 for 5 years support. I agreed to the 2 years and gave him my credit card information. He then said he was going to connect me to the McAffee website to purchase their computer protection program which I questioned and he said he was with ecomputer support and gave me a phone number, order number, reference number and email address.
Then he started cleaning up my computer and asked for my password which I naively gave him. After about 30 minutes he just left the chat session. Thinking I may have been scammed, I called the 1855 8208680 number and told the person who answered what happened. He said they were experiencing computer problems and asked who I was chatting with. I told him Parker and he said he would get parker back on the computer chat. "Parker" came back on and said he was finished with the cleanup and asked me to rate the service. I told him I wouldn't know until after I tried my computer. Still having control of my computer, Parker rated his service a 9 and quickly signed off. I then googled the phone number only to have the word SCAM appear over abs over. I quickly changed the password on my computer and called the actual McAffee company. I told them my situation and they helped me take care of the problem. I actually did purchase the McAffee protection and they removed ALL the viruses that ecomputer support put on my computer. I changed all the important passwords on my computer... bank, investment, credit card and also cancelled my credit cards. I will not be paying the $300 that appears on my VISA statement. This happened two days ago and so far no suspicious activity has occurred on my computer.
Sourced from #ReportScam
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