Ordered a battery for my laptop didn't get any conformation email or anything for a week and when I contacted them they finally replied after a 4-5 days then they told me my item will be delivered in 2-3 days but it wasn't even handed to the post office by the 4th day at which point I told them I didn't want their item then but no replies they send me the item which I didn't want or needed at this point and when i told them I want full refund for my item they are saying they will only refund for the item and not the shipping and handling and I know for the fact it's not OEM battery and some cheap knock off. Very incompetent.
Review by Alemul1 year ago
They claim to use a UK warehouse: it is in China.
They claim same day dispatch: my order arrived in 6 weeks.
I ordered Nikon parts: they sent fake ones which did not work; and they lied to get Lithium Ion batteries through customs.
I was asked to return the parts (to China).
I ended up using Paypal's Resolution Centre (which let me down and found against me because no courier will carry Lithium Ion batteries, and I was required to send the parts back).
Don't touch them! Don't rely on Paypal to help either.
Review by Valerjewitsch1 year ago
AVOID buying from this company!! They refuse to refund you until you chase for months, they take a 20% fee and have a very very poor customer service attitude. The ‘genuine’ goods they sell look completely different to actual genuine products, and they cover up brand labels in case they get caught by Customs. I’ve never dealt with a worse company before in my life...
Review by DarrylNiagara1 year ago
I ordrered a battery for my camera that suppose to be genuine. The battery came after three weeks and unfortunately it was a second hand chinese copy. The packing was just a bubblewrap. I let them know about that, but they didn't take any action.
Review by Serpusi1 year ago
The 2 makita batteries arrived fully charged and well packaged.
Was getting a little impatient, as they seemed to be a long time in the post!
When I emailed Ebatterys, Selina promised that they would arrive in “a few days”, and they did.
Review by Weerapong Løvland1 year ago
The Battery i ordered for my Camera took 4 weeks to arrive,but i expected that coming from the far east,the second one i ordered took just over a week so i was very happy with that,the woman i was in touch with via e-mail was very helpful to me her name was Selina
Review by Wassom1 year ago
Don't do business with this company they claim to be from the UK but in fact as soon as you pay them you will find out that they are Chinese and are selling Fake goods
Then when you try and get your money back they just keep fobbing you off so the only way is dispute it threw PayPal
Review by Adamfree1 year ago
I have read future reviews,but have nothing but praise for the company you can convey through email which they answer and product came with in a week and very impressed with the product.
Review by CGal1 year ago
The battery I ordered came on time.
Review by Thaddeus1 year ago
Avoid avoid AVOID! As others have said, I wish I had read reviews of this scamming company before I placed my order for a camera battery charger. 2,5 weeks of waiting when the website states delivery is fast and via Royal Mail. How can they use Royal Mail when they’re based in China?! They’re trying to fob me off by saying they have ordered the item from China as it was out of stock in the UK. But all contact details for the company on PayPal are in Chinese and with a Chinese phone number. I’ve been asking to cancel my order since the day I placed it but my requests have been ignored. Only once I contacted the seller via PayPal did I receive a reply full of lies. I’ve already ordered and received the item from elsewhere but they’re still trying to convince me not to cancel but instead are offering me a ‘generous discount of 10%’. Please don’t fall for their fake website. AVOID this scamming company.
Review by Twiggeh1 year ago
The delivery time was a little longer than expected, but the product (iPhone battery) works fine. Always good communication from the seller; would buy from Ebatterys again.
Review by Dubbs Derrow1 year ago
Good product,great price & tracked delivery-great all round service,thankyou.
Review by Etana1 year ago
Would highly recommend these batterys , seems to be better than a genuine makata.
Review by Lualhati1 year ago
Working for a company located in France, I ordered a camera battery on the website ebatterys.ca.
This site indicated that the battery sold was original with a 3-year warranty.
The payment of Paypayl mentioned a supplier name written in Chinese with an email address who corresponds to the sites:
-ebatterys.ca (this site supposedly domiciled in California is no longer found by the search engines),
-ebatterys.co.uk (site absolutely identical and supposedly domiciled in United Kingdom),
-ibatterys.com (site supposedly domiciled in California),
-ebatterys.com (For sale!).
11 days after our order, we received via Belgium (Bpost International), a battery with a piece of rubber glued above the brand LUMIX.
After 6 months of claims by email and at last threatening to post a negative feedback, ebatterys.co.uk send the invoice but no mention of warranty and there is no evidence that this product is really original!
To date on the website ebatterys.co.uk, the same battery is sold 50% of its price!
Review by Solayman1 year ago
Very bad experience
Review by Mindru Klackle1 year ago
Battery arrived exactly as described and at a very good price. Delivery is slow as it had to come from Shenzhen (near Hong Kong). Communication was excellent throughout the process. A tracking link was provided. Final delivery was by Royal Mail (signed for).
Review by Brownsell1 year ago
I ordered a replacement battery for my Samsung Galaxy Note 10.1 via the UK site but no delivery information was given, but on contacting the Chinese email given they could not be more helpful, they answered all emails and tracking information was provided when asked for it took a while to arrive as I ordered just before Christmas but got what I ordered
Review by HKMcC McCallan1 year ago
I ordered a replacement battery for my tablet. Unfortunately there were some stock issues which led to a delay but customer services let me know as soon as they had dispatched it. On arrival, it was damaged in transit, despite some good packaging (the whole box looked like it had been bent!) A quick email to customer services and they responded quickly and dispatched a new battery immediately. I can't fault their customer service response and I would use them again.
Review by Nameless1 year ago
Batteries ordered have not turned up and the excuses are laughable, latest excuse today is they are delayed by a snow storm!
Review by ScootsOly Eggli1 year ago
Very slow delivery, 13 days for 2 batteries. Falsley claiming very quick delivery by Royal Mail but item sent from far east. Completely wrong item sent, buyer beware
Review by Tykesa Goorevich1 year ago
Never, ever use this company they will do anything to avoid issuing refunds and reasonable requests to return products.
They are based in China, do not care about satisfied customers and trying to deceive by pretending to be UK based.
Review by Sikamore Saric1 year ago
Product good; packaging good; communication non-existent
For me, the alarm bells rang when I received no confirmation of order - a quick check with my bank confirmed the money had been taken - I thought it must be a scam, but agreed to give it a few days before I tried to reclaim the payment. Perhaps they were just slow to communicate.
It was almost immediately obvious that the UK address was misleading, and this was actually a Far East supplier
Tried to contact supplier thru website, but without success.
After 2 wks, I'd given up on receiving the goods, and started on the long road to making a claim thru Paypal, then, a couple of days later, the battery arrived. No invoice, or any other paperwork; shipped from Hong Kong via Belgium.
The pity is that the product is just what I wanted: a newly refurbished battery in OEM packaging (so it fits properly): I believe the black over-sticker is just there to say that the label is original, but the contents aren't
In any case, it fits and functions just fine.
I wouldn't have minded the wait, had I known that the product was coming
Review by Glenprosen1 year ago
Like so many other reviews I have read the story is the same with this company. They are a Chinese based company. Nothing wrong with that, but they pretend to be a uk based company so gets your suspicions up as soon as you see your Chinese Paypal receipt. I ordered a couple of genuine Olympus camera batteries needing them for an up coming trip. Soon as I realised they were coming from China, I tried to cancel and got fobbed off saying it’s already dispatched and can’t be cancelled by ‘selina’.
The usual 10% discounts offered etc and eventually got a tracking number out of them. I gave them the benefit of doubt and waited...and waited. One month passed and still no batteries. Contacted Paypal and opened a dispute, ebatterys then used a delaying tactic so you cannot claim via Paypal by saying wait a bit longer, have another 10% off etc etc. Wasn’t having any more nonsense and escalated to a claim. Miraculously the batteries turned up two days later..... THEY SENT OUT FAKE BATTERIES and not genuine Olympus batteries as advertised . Changed nature of claim to item not as described as didn’t want to risk counterfeit batteries in my camera, Paypal said it accepted the claim and to send the batteries back to a different address in China for a full refund. However you cannot send li-ion batteries overseas as its illegal due to risk of explosion. Phoned up Paypal in the end and they were brilliant and refunded me on the spot as they know batteries cannot be sent overseas in domestic post.
Please avoid this sham of a company and buy your batteries from a reputable company
Review by Syahmi1 year ago
Not uk based company at all sent my battery back unopened same day still trying to get my money back through PayPal but this company make it so aurkward for you with email after email saying they will give you 10% off then offer you half your money back, save your money and use another company,
Review by Raynel Stonner1 year ago
Yet another SCAM from China. Their "English" Website state they operate from Portsmouth giving the impression they are UK based. NOT THE CASE!!
They are based in China and hence the delay in many customer receiving goods late or not at all, and some are fake goods at that. Note their website photographs are GRAINY and BLURRED with the branding illegible in many cases. They are also selling on Amazon (have reported them) but under different operating names. These Chinese scammers will frequently change their company names to avoid the JUSTIFIED BAD PRESS!!!