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Review by Adam11 months ago
Booked at easyHotel Berlin Hackescher Markt for the Lollapalooza festival in September, which was just cancelled due to COVID-19. Was told by the hotel my reservation is non-refundable, the festival cancellation has nothing to do with COVID-19 and they are refunding people only while the borders remain closed. Called Booking.com to which they stated there is nothing they can do as they are not even allowed to contact the hotel directly because the hotel specifically stated they don’t want booking.com to contact them. Could be a bit more empathetic during this pandemic. Even the airlines gave me a voucher! Not a good look for this hotel. I hope my bad reviews cost you much more money than you are stealing from me, and more than likely many others, that need to cancel for the same reason.
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Easyhotel Berlin Hackescher Markt is rated 1.0 based on
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