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Review by C. Smith.1 year ago
I waited over two weeks for my refrigerator parts. When the parts finally arrived, one of which was a fragile rigid plastic piece, they were packaged in a flimsy bubble-pack envelope that was way too small for the largest part. When I saw the package, I was confused as to how the part even fit in the envelope. When I opened up the package, the main part was broken into 4 pieces.
I called the phone number given on the packing list for customers to call regarding damaged items. After going through all the phone message prompts to get to the right department, a recording informed me that they were not taking phone calls for damaged parts due to the coronavirus, and that I would have to go through their web site. Their web site said that damaged items needed to be reported within 10 days, but it didn't say how to report them or provide any links for doing so. I finally had to call them again and follow the menu prompts as though I was placing a new order in order to get a live person to speak with on the phone.
The representative I finally reached was relatively friendly and helpful, but to replace the part she had to issue a refund for my original order, and have me pay for the part and shipping again. It wasn't until I asked if shipping was going to take another two weeks that she informed me that the initial order was held up due to a part being out of stock (something that should have been convey by e-mail much earlier). She could not tell me if I would receive a receipt for the refund, or if the second part would be packaged any differently/better. This was all kind of ridiculous for what I was ordering. This was the first time I used EasyApplianceParts.com, and I will be going back to the other on-line appliance repair parts I have used in the past.
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