Douglas Carpet was wonderful. The estimate visit, decision process and installation were excellent. Everyone at Douglas was professional and helpful. The installers did a high quality job. We liked that on the day of installation Jim dropped by to see how everything was going. We were very pleased with Douglas Carpet's service, product and price and would recommend them.
Review by Hudda Derrow7 months ago
I over analyze my larger purchases. I can't even remember how many times I checked out samples. I was also looking for a laminated floor that could be used throughout first floor including an unheated sunroom. Found the perfect floor at Douglas. We love our new floor.
Review by Jillinda Focosi7 months ago
From the welcomed greeting in the store, through the measuring, scheduling and installation, all involved were kind and professional. My anticipated installation was in January, but was surprised with a call regarding a cancellation. So excited I got my install in before holidays!
Review by Georvhari Broerman7 months ago
We have always had a great experience with Douglas, they are professional, timely and they make sure the project is done right...not to mention they clean up everything. I also love that Jim takes time to visit the job to make sure it is done right and to answer questions or share his expert advice.
Review by KeyJuana7 months ago
Wonderful people. Do what they say they will at a good price fr quality merchandise n
Review by Bafford7 months ago
Doulgas Carpet was wonderful. Friendly, on time and easy to work with and communicate with. Even when there was a delay on my end, they were flexible and followed up! Installation was easy as well. Thank you!
Review by Biwar7 months ago
Easy to work with, great selection, scheduling the install was a breeze and the end result was exactly what we’d hoped for. I recommend Douglas Carpet to everyone.
Review by TeresaT Bokwango8 months ago
A great experience from start to finish!
Review by Kueilin Outridge8 months ago
Douglas One has installed carpet for me 3 times over the past 12 months. Each and every job was done flawlessly. Great team of sales, service, and installation people.
Sugar Grove, IL
Review by Kingsmeister9 months ago
All of the sales people at Douglas Carpet were very helpful. We love our new engineered wood floor. The installation was fantastic and competed in one day. We will use Douglas Carpet again,
Review by GinsyK9 months ago
Friendly people but thought the installation lacked attention to detail and wasn’t thrilled about the finished product. The carpet on the bottom step to the wood floor was simply cut and looked unfinished. The carpet on the stairs wasn’t tacked down on each step. Finally, had to remind them to remove the staples from the exposed top step.
Review by Buckbeak9 months ago
The crew did excellent work, especially in moving all the stuff in the basement in order to put the flooring down.
Review by RichardoxD10 months ago
The salespeople were most helpful and guided me to what would look best in my home. The men who measured and the tiler himself were quite friendly and professional. I gave a 5 star rating because I was most pleased and prefer to keep my business local. I was not disappointed. I love how my kitchen turned out.
Review by Haebbie Bolian10 months ago
Craftsmanship of tiling of master bath was exceptional.
Review by Morgtastic10 months ago
Douglas Carpet was fantastic to work with on installing a carpet running. They were professional and friendly. Also the work was done right and completed on time! We would highly recommend them !
Review by DawnH Gothan10 months ago
This is our second experience shopping with the folks here, and the first one was better. We like the sales support and we really like that Jim Douglas is hands-on and available. We also like the products; they look great in our new home. My reservation has to do with scheduling. We were given the impression that turnaround time would be much shorter than it actually was; our carpet was being laid the day the mortgage appraiser came by. That was pretty darn stressful.
Review by Deats11 months ago
Douglas Carpet showed us what "full service" really means. We refloored our entire house (carpeting and wood), and Douglas made the experience as painless as possible. Jim and Belinda were available and communicative, and we received excellent advice at the front end of our purchase. Staff were highly knowledgeable relative to product lines, extremely informative and well-organized, and quick and expert relative to installation. The process added value at every critical step. We couldn't be more pleased with the end result, and we would recommend Douglas without reservation.
Review by Clive11 months ago
Very positive experience all around, from selection of carpet and padding to setting up appts. and installation. This was my second dealing with Carpet One for flooring and I wouldn't go any place else!
Review by DJTommy Naroznijs11 months ago
Douglas Carpet one was professional, friendly and The flooring was top notch. My floor looks beautiful. The owner is on site during installation and comes at the end to approve everything.
Review by AdamFloyd11 months ago
Douglas Carpet One was recommended to us by our two daughters, who each had a great experience with them. We had a major project for them to tackle. We replaced all of the flooring in our home. The team that worked on our home was very professional. They worked long days and kept us up to date all along the way of the progress and what would be happening the next day. They did an amazing job. And Jim, the owner, checked in often to make sure that everything was going well. I would highly recommend them to anyone.
Review by Rofendy11 months ago
Very helpful people. They went above and beyond to see that we were satisfied. The quality of the product and installation was top notch
Review by Gavro11 months ago
I am very happy with the process of having our floors installed. Ordering and installation was very smooth. Belinda was very helpful with suggested and helping to choose the flooring best for us. Installation took about half a day and the flooring looks fantastic! The installers were friendly, helpful and efficient.
Review by Foiz11 months ago
It was an amazing experience from the minute we walked into the showroom. Everyone was so helpful and knowledgeable about all the products they sell. They went above and beyond to make us happy. We LOVE our new floor and will not hesitate to use Douglas Carpet One in North Aurora again. We are so thankful that Mitch & Jim made this such an easy process. We will definitely be sharing our positive experience with neighbors, family & friends. Thanks to all involved 👍👍👍👍👍