This is a horrible company. I placed an order over a month ago and never heard from them so I placed an order with another reputable company BBG Guys. There is a difference with online retailers who own product and "dealer" who own nothing, but take your money and send orders in to the manufacturer. They provide no service. They provide no added value and they hurt the real distributor that actually cares about the customer. When I received a tracking number I was surprised so I called in and talked to the owner who has to be one of the worst people I have dealt with. Just to me clear...they took my money over a month ago, never sent ANY update that the item was back ordered and when I call to cancel, this idiot yells at me and tells me he knows how to gain the system with the credit card processor and I I will be charged a restock fee if I cancel.
So...I will gladly keep this item for the sole reason of having the opportunity of telling this story to everyone I can. I want to make sure that any potential customers are aware that DIY BBQ does not have a "real business". They take your order and money...then go out and buy t when and if they can get it shipped, you will receive it. You are better off doing business with a real company that actually has a location, owns inventory and has real customer service staff that care about their customers. This is also a call out to all manufacturers to let you know the importance of dealing with a "real company"
Note to DIY BBW - Enjoy the money you made from me!
Review by Veridiane5 months ago
I bought kamado joe iii classic with JOEtisserie Classic . Called several time about shipping info, which was never available. Order tracking had no info as well. After 15 days decided to cancel order. I was told no problem. I will get cancellation notice. Without any communication next thing I heard from yrc(trucking co) about delivery. In good faith we took delivery. I took picture of what truck was delivering. Received one skid with two boxes. What we received was kamado joe iii classic without JOEtisserie. I called them about that and ask for refund on that. Person on phone without finding fact call me thief. I called my credit card co and disputed charge for jotisserie. Do not buy from them on line. It is nightmarish
Review by Fren1 year ago
I spoke to a rep on the phone today regarding ordering a Delta Heat Insulating Jacket. I then placed an online order. The charge went through on my credit card, but then a few hours later I received an email stating they cancelled my order with NO explanation. My account shows no messages. I attempted twice to do an online chat to inquire, but once I gave my order number, the rep never responded. I am at a loss and very disappointed but will now spend my money elsewhere.
Review by Olguer Silnik1 year ago
I would seriously make sure you do your homework on this company as they are great to deal with until they get your money. After that point your on your own. I had sent them pictures and measurements on my bbq island designs. when they delivered the islands the configurations was completely wrong the bbq was supposed to be on the left side of the island and the had put it in the middle of the island when i followed up i was told to take it apart and reassemble it which is what i paid them for. then after installing tile on the island we found out that they never framed for the access door cut outs. basically they had left the opening for the doors but when we went to install the door the cut out was 9 inches to big when we contacted them again i believe the owner DAN decided to blame us for not measuring the openings that he had built with specifications for appliances that we bought from him. we were not even asking him to pay for all of our losses but they take the position that they have nothing to do with the mistake on not framing the door out. I would say NEVER NEVER NEVER give these guys a penny of y our money if you do your in for the headache of your life with ZERO accountability of their work
Review by Basalla3 years ago
My experience has been very positive. Dan helped me configure my galley -style outdoor kitchen. Parts, BBQ, warmer, doors were all personally delivered the NEXT day. Took 3 days to put everything together but I had ordered too many parts. I was able to get a hold of Dan via email and phone and had no issue with returning the items.
DYIBBQ is a local business and my experience has been very positive!!! Would buy from him again!!
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